1) What is Shyplite?
Shyplite is a shipping gateway that allows you to ship with 30+ domestic and international carriers, enabling you to deliver to 27,000+ pin codes and over 220 countries. The shipping aggregator will enable you to send to these locations through a single dashboard embedded with AI technology. The AI technology of Shyplite lets you set varying and fixed parameters that automatically choose the best carrier partner for your order.
The Shyplite API allows you to customise your packaging and shipping labels according to your branding. This comes in handy when you are trying to build brand awareness. The branded tracking page provided by the software can help you cut down WISMO calls on your page and improve communication with customers. The e-mail and SMS notifications allow you to increase post-purchase engagement.
While the intelligent shipping solution is an ideal choice for businesses that are just starting, an in-depth analysis of the software’s reviews and features shows that the shipping services provided by the software aren’t entirely reliable. The customers have to often deal with lost and stuck shipments without any response from the customer support team of the software.
2) Reviews of Shyplite: A meticulous review of Shyplite’s Services
User reviews are the best way to judge the quality of service. You have to ensure that the reviews are genuine. There are discrepancies between the advertised features and real-world experience in Shyplite. We have prepared this summary and analysis after reviewing many user reviews.
2.1) Shipping Services
Shipping and order fulfilment is the backbone of your e-commerce business. If you cannot deliver efficiently and seamlessly, customers tend to move away from the platform even if your products have merit. Therefore, your choice of shipping and logistics partner becomes essential.
Single Window Smart Shipping [ Our Score: 4.5 out of 5]
Shyplite software uses an AI-enabled dashboard to allow you to choose the most suitable carrier partner for your every shipment according to parameters set by you. This ensures that the choice of carrier company is optimal without manual intervention.
Shipping Management Services [ Our Score: 2 out of 5]
While Shipping delays and exceptions are a part of every logistics operation, Shyplite reviews show the software makes no effort to ensure that you won’t have to face losses when these situations arise.
Reliability [ Our Score: 1 out of 5]
We found multiple reviews of Shyplite that show that the shipping sector of the software often indulges in unethical practices, including frequent loss of shipments and weight discrepancies.
2.2) Returns Management
Returns have become an integral part of the e-commerce industry, especially in traditional markets like India. The quality and hassle-free returns increase conversions and customer return rates on the website.
Return Automation [ Our Score: 4 out of 5]
With the help of Shyplite, you can automate the return approval process for your customers and ensure hassle-free returns.
Issues with RTOs [ Our Score: 1 out of 5]
Shyplite reviews show that the shipping software does not have strict SLAs with its carrier, resulting in an unnecessary increase in the number of RTOs.
2.3) Shyplite Pricing Structures
The pricing structure of the software is essential, as it ensures feasibility in the longer run. As shipping software setup and integration can be complex, it becomes vital that you choose the right software that is feasible for you from the start.
Flat Rate Shipping [ Our Score: 4 out of 5]
Shyplite allows you to ship with its 30+ carriers at a flat rate. You also get a single bill for all your shipments, even if you regularly ship with multiple pages.
Non-scalable billing model [ Our Score: 2 out of 5]
Even though flat rate shipping can be a bonus while the business is starting, the flat rate shipping billing model is not appropriate for scaling businesses as the model is not feasible for high order volumes.
Billing Model for International Shipping [ Our Score: 1 out of 5]
Reviews of Shyplite show that the software charges you twice when you ship an international order. This review highlights the issue very well.
2.4) Post Purchase Experience
Customer experience is an essential aspect of the e-commerce purchase experience. As product availability and logistic supply chain become easier, customer and post-purchase experiences decide on the success of the e-commerce business.
Notifications [ Our Score: 4 out of 5]
Shyplite software lets you send proactive notifications about order updates to your customers over e-mail and SMS.
Check-out Page [ Our Score: 1 out of 5]
Unlike other software on the market, Shyplite does not provide any features that can increase conversions on your checkout page like delivery date prediction, personalised/unique delivery modes, etc.
Customisable Notifications [ Our Score: 1 out of 5]
While Shyplite allows you to send notifications to your customers, it does not allow you to personalise brand communication to create a holistic branded experience.
Shyplite is a shipping aggregation platform that provides comprehensive logistics and delivery management services without charging monthly fees. The flat-rate shipping model allows businesses just starting in the space to test out the market and order fulfilment methods without having to bear the burden of monthly fees.
The experience enhancement features of the software allow you to provide a better shopping and post-purchase experience on your platform without having to develop the entire backend system to handle them. The software does it for you, and you can incorporate all these essential services onto your platform through single API integration and manage it through a single-window dashboard.
While these services can significantly add value to your business, availing these services through Shyplite is a judgment call. According to the user and expert reviews of Shyplite, the software lacks the necessary customer support, shipping management services and reliability to become a fully-fledged shipping partner to your platform.
4) Alternatives to Shyplite
If you agree with the above assessment or are looking to explore other options before you choose, we have listed the top 5 Shyplite alternatives available on the market and brief analysis of their services.
ClickPost is a delivery and shipping management software which allows you to ship with over 250+ carriers with shipping features similar to that of Shyplite. The carrier selection algorithm and the ClickPost tracking API are said to be among the best on the market. The software can provide your customers with live tracking updates on the branded tracking page and send proactive notifications over email, SMS, and WhatsApp. ClickPost reviews show that the service suite of the software is better suited for businesses and merchants that typically handle higher order volumes.
Overall Score: 4.5 out of 5
Vamaship is a shipping aggregator that allows you to ship to over 27k Indian pin codes and 200 countries through its limited carrier partners. The software is known for its discounted shipping services through reliable partners like India Post and FedEx. Still, Vamaship reviews show that the software fails to deliver on the quality of these shipping services.
Overall Score: 3.5 out of 5
ShipRocket is another popular shipping aggregator in the Indian market, which provides shipping and tracking services with over 17+ carriers through a single dashboard. The software is reliable and allows you to deliver and track through its courier partners through a single window. However, ShipRocket reviews show that the software does not allow you to negotiate independent SLA terms with the carriers. The features and the billing model are also not feasible for scaling organisations.
Overall Score: 3 out of 5
Pickrr is a shipping management software and aggregation platform specialising in delivering within 24-48 hours in over 29k Indian pin codes. The software has integrated with over 50+ e-commerce platforms, allowing better order management and shipping at flat rates conveniently. However, Pickrr reviews show that the software has a minimal number of carriers and does not have adequate infrastructure and reliability to support scaling and enterprise-grade operations.
Overall Score: 3 out of 5
ShipKaro is another shipping aggregator in India, allowing you to manage effectively and ship orders received over various sales channels. The software allows for more accessible inventory and order management with the help of its integrated dashboard that will enable you to ship and track orders. However, ShipKaro reviews suggest that the software’s services may only suit SMBs as the features fail to perform while handling higher order volumes.
Overall Score: 3.5 out of 5
5) FAQs about Shyplite’s Reviews
5.1) Can I calculate the shipping price before shipping with Shyplite?
Shyplite usually works on a flat rate shipping model. The software also comes with a price calculator through which you can get an estimated shipping cost based on the dimensions and weight of the parcel and the pickup and delivery location.
5.2) How long does it take Shyplite to reimburse the COD amount?
Typically, Shyplite takes about 7-15 business days to reconcile the COD amount collected or when they receive it from the carrier partners.