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Reviews of Shyplite: A meticulous review of Shyplite’s Services
User reviews are the best way to judge the quality of service. You have to ensure that the reviews are genuine. There are discrepancies between the advertised features and real-world experience in Shyplite. We have prepared this summary and analysis after reviewing many user reviews.
1. Shipping Services
Shipping and order fulfilment is the backbone of your e-commerce business. If you cannot deliver efficiently and seamlessly, customers tend to move away from the platform even if your products have merit. Therefore, your choice of shipping and logistics partner becomes essential.
Pros:
Single Window Smart Shipping [ Our Score: 4.5 out of 5]
Shyplite software uses an AI-enabled dashboard to allow you to choose the most suitable carrier partner for your every shipment according to parameters set by you. This ensures that the choice of carrier company is optimal without manual intervention.
Cons:
Shipping Management Services [ Our Score: 2 out of 5]
While Shipping delays and exceptions are a part of every logistics operation, Shyplite reviews show the software makes no effort to ensure that you won’t have to face losses when these situations arise.
Reliability [ Our Score: 1 out of 5]
We found multiple reviews of Shyplite that show that the shipping sector of the software often indulges in unethical practices, including frequent loss of shipments and weight discrepancies.
2. Returns Management
Returns have become an integral part of the e-commerce industry, especially in traditional markets like India. The quality and hassle-free returns increase conversions and customer return rates on the website.
Pros:
Return Automation [ Our Score: 4 out of 5]
With the help of Shyplite, you can automate the return approval process for your customers and ensure hassle-free returns.
Cons:
Issues with RTOs [ Our Score: 1 out of 5]
Shyplite reviews show that the shipping software does not have strict SLAs with its carrier, resulting in an unnecessary increase in the number of RTOs.
3. Shyplite Pricing Structures
The pricing structure of the software is essential, as it ensures feasibility in the longer run. As shipping software setup and integration can be complex, it becomes vital that you choose the right software that is feasible for you from the start.
Pros:
Flat Rate Shipping [ Our Score: 4 out of 5]
Shyplite allows you to ship with its 30+ carriers at a flat rate. You also get a single bill for all your shipments, even if you regularly ship with multiple pages.
Cons:
Non-scalable billing model [ Our Score: 2 out of 5]
Even though flat rate shipping can be a bonus while the business is starting, the flat rate shipping billing model is not appropriate for scaling businesses as the model is not feasible for high order volumes.
Billing Model for International Shipping [ Our Score: 1 out of 5]
Reviews of Shyplite show that the software charges you twice when you ship an international order. This review highlights the issue very well.
4. Post Purchase Experience
Customer experience is an essential aspect of the e-commerce purchase experience. As product availability and logistic supply chain become easier, customer and post-purchase experiences decide on the success of the e-commerce business.
Pros:
Notifications [ Our Score: 4 out of 5]
Shyplite software lets you send proactive notifications about order updates to your customers over e-mail and SMS.
Cons:
Check-out Page [ Our Score: 1 out of 5]
Unlike other software on the market, Shyplite does not provide any features that can increase conversions on your checkout page like delivery date prediction, personalised/unique delivery modes, etc.
Customisable Notifications [ Our Score: 1 out of 5]
While Shyplite allows you to send notifications to your customers, it does not allow you to personalise brand communication to create a holistic branded experience.