Top 10 eCommerce Delivery Management and Tracking Software

1)Introduction to Delivery Management and Tracking Software

Watching the Ecommerce industry grow for the past decade has truly been an insightful experience for anyone watching. This includes the players in the industry, consumers of it, and everyone in between. Ecommerce enterprises have grown as the driving force of online retail thanks to delivery management software and tracking tools, among others. 

Ecommerce delivery management software empowers e-commerce businesses to exert immense control over their supply chain, regardless of how large their order volume grows. And that's the goal of every eCommerce business, right? To unlock growth.

Rapid and consistent growth can only be brought forward with the help of technology. The delivery management and tracking software & tools we'll discuss here are the core of every ecommerce venture's delivery mechanism.

2)What are Delivery Management and Tracking Software

eCommerce ventures carry both beauty and burdens. Because E-commerce solutions use high-end technical solutions to create the online experience people are used to, eCommerce shipping companies must follow suit. And when any eCommerce business hits more than 1000 orders per month, they generally need multiple courier partners.

Once, they have to deal with thousands of orders, each of which has been divided between different courier partners. This is when delivery management and tracking software become vital. These systems enable you to integrate with multiple courier partners and easily track your orders with all of them.

These systems use API integrations, AI, ML, and other tech-enabled solutions to revolutionize the world of logistics. Imagine a world where everything is automated before you anticipate the need for automation. That's what delivery management tools and eCommerce shipping tracking software do.

3) What are the specific benefits of delivery management and tracking software?

In eCommerce, delivery management often refers to last-mile delivery optimization, i.e., aligning the shipping process until an order reaches the customers. The end goal is to deliver the orders on time and without incurring any damage. 

Like delivery management, order tracking is another essential component of ensuring that customer orders are delivered successfully. With an order tracking tool, you can monitor the flow of shipments and communicate their status with customers. 

Usually, order tracking entails tracking shipments as it reaches each destination milestone and calculating the estimated delivery dates. Sending updates to customers via notification channels or an order tracking page also comes under the purview of tracking. 

Therefore investing in an eCommerce delivery management system and using order-tracking software is vital to develop on-demand logistics solutions. They also come with the following advantages:

• Customer Retention:
  Consistent and on-time deliveries, meeting custom delivery demands, and smooth shipping is key to enhancing customer experience. Moreover, studies have shown that 97% of customers expect to track their orders.
  
  Without this, they won’t hesitate to look for competitors that give them visibility of their orders. For eCommerce entrepreneurs, order tracking increases their control and supervision of the supply chain. It also allows them to monitor carrier performance, root out delivery bottlenecks and manage exceptions. 
• Lowered Costs:
  The more customer complaints pile up, the costlier the result is for eCommerce businesses in the long run. You may need to pour more resources into customer service or outsource it, incurring expenses.
  
  Good delivery tracking software can reduce ‘where-is-my-order’ inquiries. Furthermore, it strengthens your customer service and quickly relieves customers' inquiries.
  
  With a delivery management system, you can control shipping costs, regulate multiple carriers and reduce errors in parcel deliveries. You can avail of cheaper rates and discounts and manage their performance. 

4) Top 10 Best Delivery Management and Tracking Software & Tools  [2023 Updated List]

The basic idea behind any delivery management software and order tracking tool is to push your company's growth forward. The better the delivery management software you use, the more rapid the growth is.

But understanding which delivery management software is the best requires you to know which management software is considered the best. That's why we're bringing you a concise list of the best delivery management and tracking software and tools of 2023.

4.1) ClickPost 

Founded in 2015, ClickPost focuses on providing end-to-end logistics solutions through automation and AI-enabled engines. The features of ClickPost revolve around creating a seamless delivery experience for customers. These features include: 

• Integrations with 150+ courier companies and multiple selling channels like Shopify and Magento
• Single API integration to complete the process of order creation and order manifestation.
• Use of API integrations to display Estimated Delivery Date to customers before purchase
• Use of both Push API Integrations and Pull API integrations. Together, these ensure real-time tracking notifications are sent to eCommerce enterprises and their customers.
• A customized tracking page for enterprises to display their brand prominently, promote personalized product recommendations, and for customers to view their orders.
• Designated automated workflows for eCommerce NDR management and returns management.
• Use of AI-driven engines for carrier recommendation and delivery exception detection. 

4.2) MetaPack 

MetaPack was originally founded in London and operates primarily in Europe. This delivery management platform provides tracking services and a few other features to streamline the delivery process for eCommerce ventures. Its features include: 

• Integration with 400+ courier companies.
• Access to over 350000 storage facilities to simplify pickup and delivery.
• A single dashboard for viewing and management of orders across multiple carriers.
• Uses API integration to promote accurate shipping labels.
• Aids in customs clearance.

4.3) AfterShip 

Aftership is a Hong Kong-based company that provides a courier tracking tool to eCommerce companies across the globe. It has been operational since 2011. Its key features include:

• Integrations with 600+ courier companies and multiple selling channels.
• A dashboard for viewing, managing, and tracking orders across multiple orders.
• A package tracking tool to give eCommerce customers real-time tracking updates.
• Provision of data analytic reports for specified durations.

4.4) Easyship 

Much like Aftership, EasyShip also began its journey in Hong Kong. It has been operational since 2014 and now provides delivery management services in 35+ countries across the globe. Its features include:

• Integrations with 20+ courier companies.
• Access to pre-negotiated or discounted shipping rates with courier partners.
• Provision to compare delivery times and shipping rates when selecting carriers for orders.
• Access to multiple fulfillment centers.
• Aids in customs clearance.

4.5) ShipWell 

Shipwell was founded in 2016 by 2 MIT graduates. It is based in Austin, Texas, and operates primarily in the US. This delivery management tool improves connectivity between carriers and their e-commerce partners. Its features are: 

• Tech-enabled solutions to automate order processing and delivery assignment.
• An order-tracking tool to ensure customers and eCommerce partners are notified of order delays.
• Route optimization and delivery delay detection through order tracking.
• A load board proprietary matching algorithm for carrier selection.

4.6) Narvar 

Founded in 2013, Narvar is California-based delivery management and tracking software operating across North America, Europe, and Asia. It has a reach of 800+ ecommerce companies across 38+ countries. It has the following features: 

• Enables the use of separate automated mechanisms for creating shipping labels, packaging, and tracking, respectively.
• The customizable tracking page for customers to view order tracking updates.
• Accurate estimated delivery dates displayed to customers.
• Well-distributed Concierge centers to enable faster pick up and drops.

4.7) ShipStation 

ShipStation has a reach similar to Narvar across Asia, North America, and Europe. It was founded in 2011 and handles delivery management for a wide range of eCommerce enterprises. Its major features include: 

• Integration with virtual storefronts and selling channels like Shopify and Squarespace.
• Integration with various eCommerce solution systems like Quickbooks, an accounting software.
• Customizable shipping labels and packaging.
• Multiple payment plans are available based on the volume of orders being shipped.
• Provision of regular stock reports for inventory management.

4.8) Parcellab 

Parcellab was founded in Munich in 2014 with the goal of providing a specialized delivery tracking tool that is accessible to eCommerce enterprises via an Operational Experience Platform. It has the following features: 

• Integrations with multiple storefronts, selling channels, and online marketplaces.
• Enables e-commerce companies to send personalized communications to customers proactively.
• Provides courier tracking software for updating customers.
• Tracks aggregate data monitoring the end-to-end journey of orders.

4.9) Shippo

Shippo is another California-based company, with its base of operations located in San Francisco. It is tied with multiple e-commerce enterprises across the US and provides international delivery management services.

It provides the following features:-

• Solutions for shipping label creation and printing, as well as packing slip creation and printing.
• Provision of tracking updates to eCommerce enterprises.
• Provision of a tracking page for customers to view order tracking updates.
• Aids in customs clearance.

4.10) ShippyPro 

Shippy Pro was founded to provide delivery management services in 2017. It is based out of Italy and operates across the globe. It has helped multiple ecommerce businesses manage their delivery operations. It offers the following features: 

• Integrations with 130+ courier companies and multiple selling channels.
• An automated system for the creation and printing of shipping labels.
• Sends branded tracking notifications via email to customers.
• Provision of returns management features  

5) How to Choose the Best eCommerce Delivery Management and Tracking Software & Tools

As you hopefully saw in the above section, no two delivery management software or tools are the same. Each has its array of features, benefits, and weaknesses that make it unique.

It's important to hone in on these unique aspects to determine what difference a shipping management tool could make to your business. Now that we've gotten a chance to see the different types of courier tracking tools out there, it's time to choose one.

This may seem a formidable task, but the final decision comes down to basic reasoning. Take a good long look at your business and then apply the following metrics to decide which delivery and tracking management software works for your business.

5.1)Shipping Services and Features Offered 

While delivery management may be the core goal that each of the above software seeks to achieve, the features they provide (as you would have noticed above) can be significantly different. The range of features and services offered may vary in how they are provided. This can be a major determinant in selecting the best delivery management and tracking software. 

5.2)Serviceable Area 

Since eCommerce is a global phenomenon, many of these softwares operate across international borders. Some are also equipped to aid in the documentation of packages going through customs.

That being said, delivery management software typically has an area of operation within which they provide its services. This area should coincide with the area of operation for your business. 

5.3)Software Costs

Business is all about bottom lines, and the bottom line for ecommerce enterprises is to keep costs low and customer satisfaction high. The cost of the software and its various features should be viable and within your budget while simultaneously providing customers with the best delivery experience.

5.4)Priority Needs

What customers consider the best delivery experience may be different for your business. Similarly, the needs of your business in perfecting your delivery mechanism may also vary. Delivery management tools provide numerous different services, some of which may be more vital to your business functionality. 

5.5)Support Service

Because delivery management software relies entirely on technology to provide services, maintenance of this technology is also required. A good delivery management system also provides regular support to handle updates and upgrades. Similarly, efficient support services are required for onboarding and implementing delivery management and tracking software.

6) Final Conclusion

Finding the right delivery management software and order tracking tool is like finding your soulmate in the Ecommerce world. You need to look for compatibility, support, and strength. And ensure that it is available to you at every turn. That's why this is not a decision many make lightly.

Our priority was to explain the different types of order management software with the best reputation in the market. The next step was to update you on the parameters of choosing an ecommerce tracking software and tool.

But, at the end of the day, it all comes down to what goals you have in mind for your business and what services you need to reach that goals. Armed with the features and productivity offered by various delivery management software, you can make an unbiased and informed choice of the courier companion you need.

7) FAQs

7.1) Which is the best Delivery Management and Tracking Software?

You can easily link with numerous delivery providers and track your orders with appropriate Delivery Management and Tracking Software. 1) ClickPost, 2) Aftership, 3) ShipStation, 4) Narvar, and 5) ParcelLab are the best delivery management and tracking software out there.

Narvar has fast connections with its chosen carriers. ClickPost and Aftership improve the consumer experience. And ShipStation and ParcelLab provide optimized shipping services at discounted costs.

These are only a few features offered by each shipping software. So you can choose any of them and book a consultation based on what you deem most important.

7.2) How to choose the best Delivery Management and Tracking Software?

Companies should focus on four things while looking for the finest Delivery Management Software. The first is the serviceability of the Tracking Software, which implies that it can work in the required locations and manage your order volume.

Second, the eCommerce company must decide whether the platform's services are appropriate for its goals.

Third, ensure that the platform in issue is equipped with the most up-to-date technology and resources to provide real-time order visibility and quick tracking updates.

Finally, consider your software delivery budget regarding the services it provides and the advantages of hiring them.