Chit Chats API Integration and Tracking With ClickPost

Yes. ClickPost tracks the entire delivery journey for Chit Chats shipments—from order placement to final delivery—and sends automated notifications at key milestones. It supports over 50 shipping events using pre-built templates, with alerts delivered via SMS, email, WhatsApp, and IVRS to keep customers informed in real time.

ClickPost proactively detects delays, lost or stuck parcels, and missed deliveries. It sends issue-specific notifications via SMS and follows up across multiple channels to get customer responses. Once updated info is received, it triggers automated next steps—like delivery retries—by coordinating with Chit Chats. The enterprise can track each NDR case in four key phases: New, Processed, Mailed, and Closed on its dashboard.

Absolutely. ClickPost provides deep visibility into Chit Chats’ logistics performance through actionable insights on in-transit delays, lost or damaged parcels, SLA adherence, EDD breaches, RTO rates, and turnaround time. With this granular view, merchants can make informed decisions about Chit Chats’ operational reliability and overall suitability.

Chit Chats is a Canadian shipping and fulfillment platform founded in 2001. With 25 years of experience, the company has delivered 20+ million shipments—many at discounts of up to 80%. It delivers across the U.S. and Canada, operating through 60 locations, and also serves select countries in Europe. Chit Chats integrates with Canpar, Canada Post, and USPS for domestic and U.S. shipping, while leveraging PostNL and Asendia for international deliveries. Businesses can schedule pickups with Canpar to drop shipments at a Chit Chats office. The average shipping speed is 2 to 6 business days, with full parcel tracking. Chit Chats offers a dedicated fulfillment service for eCommerce businesses, handling picking, packing, and shipping from key hubs across five regions. The company operates 26 branches and 40 drop-off locations in British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada.In addition to fulfillment, it supports self-service returns, provides shipping supplies for pickups, and handles pre-labelled packages. It also offers affordable insurance coverage against loss and damage starting at $0.65, with claims processed within 7–10 business days. Merchants on Shopify, Etsy, eBay, BigCommerce, WooCommerce, and Squarespace can integrate easily and manage multiple shipments seamlessly.