About Milkman
Milkman Technologies is a modern cloud-based platform that provides digital-first and last-mile logistics solutions. Its founders, Antonio Perini and Tommaso Baù, are both experts in route optimization and GPS tracking and founded the company in 2015.
In fact, it’s also partnered with Poste Italiane, Italy’s largest postal service agency, and offers smart delivery services to customers. For home deliveries, eCommerce businesses can set timeframes for sending out parcels and choose from the most cost-efficient options. This, in turn, helps them reduce CO2 emissions and address any urgent deliveries first.
An in-house web application called the Milkman Control Tower facilitates the entire delivery journey. You can view all the available optimized routes to ship in the shortest time possible while simultaneously setting work shifts to ensure drivers with the proper skills are assigned complex jobs.
Thanks to the application’s ability to monitor all processes, users are free to take immediate action during any mishaps or last-minute changes. Before shipping, businesses can pick whether they’d like to sort current inventory, return it to suppliers, or implement cross-docking to save logistics costs.
Using a comprehensive tracking system, Milkman lets your customers choose when they’d like an order delivered to their doorstep. Customers are free to change the time frame until the very last minute and are also given the ability to change their address after an order has been placed.
Further, real-time shipment tracking enables them to know where their package is at the moment. Once delivered, you can ask recipients for their feedback on the overall experience and make any necessary changes going forward to keep your brand’s last-mile service updated with customer demands.
When it comes to data, eCommerce stores can generate reports and visualize important alerts such as NDR reports. They can further analyze this data more specifically by changing the time period, location, or shipping partner. Users can benefit from this service and reduce their RTO rate by finding the main reason for NDR reports.
Businesses also have the ability to administer who has control over each shipping partner and location based on roles. Using graphical charts, your company can further compare past and current data to check for improvements or areas where more attention is needed. Use ClickPost’s logistics courier API integration to take control of your last-mile logistics.
