Milkman API Integration and Tracking with ClickPost

Yes. ClickPost consolidates all shipment information on its centralized dashboard and automatically standardizes the varying shipping statuses into 40 uniform codes and 6 milestones. In addition, it automatically sends notifications to customers across four primary communication channels: SMS, Email, WhatsApp, and IVRS to ensure customers are always in the loop of their delivery journey.

ClickPost’s NDR management and Control Tower help in managing exceptions. Its Control Tower gives comprehensive visibility of all stuck, delayed, and lost parcels with hub level visibility to effectively streamline their in-transit journeys and meet the delivery promise. In case of any breach, ClickPost updates the EDD on its tracking portal to minimize chances of customers cancelling orders. However, in case of failed deliveries, it sends multi-channel issue-specific alerts to customers to fetch their response and then relays it to the carrier to initiate delivery reattempt.

Absolutely. ClickPost tracks local, regional, and international shipments with absolute precision, using its real-time tracking engine. It standardizes shipment codes, consolidates order details, and provides end-to-end tracking of shipments from the moment of order confirmation, when carrier is out for pickup, when the shipment is in-transit, when the parcel is out for delivery, and when it is delivered. It also offers a chronological timeline for return shipments.

First started as a home delivery carrier for milk, Milkman has transformed into a last-mile logistics technology provider. They excel in vehicle routing optimization and GPS tracking, raising 39 million Euros in funding. In 2019, it partnered with Post Italiane to launch Poste Delivery Now, a portal designed for delivery scheduling, dynamic routing, and slot booking purposes. The best features of the platform are centred around transport optimization and automation. Milkman handles route efficiency, vehicle load capacity, and automatically allocated vehicles based on business rules. It analyzes driver’s performance, order distribution, and CO2 footprint. In addition to streamlining the shipping legs, Milkman deploys automation to manage depot operations. It facilitates order sorting, cross-docking workflows, and package planning for the line haul. Overall, as a SaaS platform, it enables order management, appointment scheduling, and shipping intelligence.