Newgistics API Integration & Tracking with ClickPost

Yes! ClickPost comes pre-integrated with 500+ carriers and offers a unified API for them. Through this integration, businesses will get consolidated tracking data across multiple carriers, along with Newgistics, on a centralized platform. This unified approach reduces manual hassles and streamlines the process for better delivery management.

ClickPost uses its tracking and NDR management APIs along with its AI delivery exceptions manager (Parth) to manage Newgistics delivery delays and exceptions. The tracking APIs monitor the delivery journey and instantly update regarding delivery delays and exceptions. Its NDR management API then updates the carriers’ databases with the latest exception reports while Parth automates the customer engagement workflow. This information is again sent to carriers for the next attempts.

Definitely! ClickPost triggers automated delivery notifications for Newgistics shipments to shoppers via multiple communication mediums, including SMS, email, and WhatsApp. Merchants can personalize these notifications with customized content, brand details, and shoppers’ native languages.

Founded in 1999, Newgistics is an e-commerce solutions and logistics service provider now operating under the company Pitney Bowes. Newgistics was ranked as the #1 vendor for global commerce and fulfillment by IR1000. It focuses on helping retailers improve their customers’ post-purchase experience by offering end-to-end fulfillment solutions, from parcel delivery and freight management to returns management and international shipping. Initially, Newgistics became well-known because of its return processing capabilities. Its SmartLabel technology was renowned for reinforcing the easy return process through prepaid and pre-addressed barcode labels. After being acquired by Pitney Bowes, it has expanded its service offerings and provides a complete suite of e-commerce solutions to businesses of all sizes. For domestic shipping, Newgistics usually takes 2-3 business days to deliver a parcel. As of now, this logistics company delivers to 220 countries worldwide. Besides the delivery services, Newgistics also offers inventory management and warehousing solutions to businesses.