Knowlarity API Integration

ClickPost helps brands integrate with Knowlarity and 40+ other communication gateways for hassle-free customer communication.

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Knowlarity Services

Shipping Services

Promotional SMS
Transactional SMS
WhatsApp Messaging

Special Services

Lead Management
Virtual Number
Internet-based Calling

Technology Services

Speech Analytics
Text to Speech
Chatbot/Voice Bot

About Knowlarity

Knowlarity, a part of the Gupshup team since 2022, is a unified cloud communications platform. It is a key provider of unified communications as a service or UCaaS.

The company started its operations in 2009 from its headquarters in Singapore. However, its ever-growing popularity and range of services have allowed it to expand to the Southeast Asian and Middle Eastern geographies. It is currently available in over 65 countries, with head offices in many of them.

Knowlarity’s unified communications platform is designed to aid businesses of all kinds in various avenues like sales and lead generation, security compliance, customer service, delivery logistics, etc. It offers 4 main services, Voice, Messaging, Video, and AI, which are further divided into specialized subcategories.

The Voice feature allows businesses to automate outbound calls, mask caller IDs, follow potential leads, verify phone numbers, and much more. It also enables them to set up a virtual customer care center that’s ready for customer assistance 24/7.

In Messaging services, Knowlarity helps ecommerce companies reach their target audience through curated marketing and advertising efforts. With this communication gateway, businesses can send bulk promotional messages to their customers. Transactional alerts can be automated and guarantee timely delivery. Merchants can also use their WhatsApp Business integrations for quicker query resolutions and higher engagement.

Sometimes issues run so deep you need to sit down with your customer to sort them out. For that, Knowlarity provides a high-resolution video-calling platform that can be used for team meetings as well as customer calls. It comes as an added feature with the software and works on a pay-as-you-go model.

In its final offering, Knowlarity provides an AI-enabled system with 3 main features - Speech Analytics, Text-to-speech, and Chatbot assistance. Speech analytics helps business owners detect customer sentiments for better grievance redressal and improved customer experience. It can be automated and supports transcriptions in over 125 languages.

Text-to-speech is another important component in retaining customers. It uses an IVRS that can be customized to suit different tones, pitches, accents, and languages. The last feature, chatbot or voice bot, can be integrated into multiple platforms like websites, storefronts, CRMs, WhatsApp, etc., for continuous support and enhanced conversion rates.

ClickPost + Knowlarity: Use Cases

Knowlarity is one of the leading communication gateways in the world, with a significant user base in India. By connecting your business with ClickPost’s Knowlarity API, you get access to all of Knowlarity’s features along with ClickPost’s real-time order tracking and EDD updates. It comes pre-integrated with ClickPost, therefore, all that businesses need to do to start using Knowlarity is just plug and play.

We can help you improve customer communication across multiple channels like SMS, email, WhatsApp, and more. ClickPost provides a fully customizable template you can make your own by adding brand logos and colors for better brand engagement and reach. Please reach out to us for information.

Frequently Asked Questions

1) Are the features of the ClickPost Knowlarity API available to the entire business team?

Yes, the features of this API can be availed by all members of the team unless access is limited within departments. However, this decision is completely dependent on the business itself.

2) What is the importance of unified customer communication for ecommerce businesses?

Unified customer communication allows businesses to address customer queries, resolve issues, and retain customers through prompt action. Platforms like Knowlarity, which use cloud telephony, can immediately reply to customer messages, resulting in lower escalations, WISMO calls, and dissatisfaction. Efficient communication through multiple channels to keep your shoppers updated is crucial in increasing repeat customers.