About Knowlarity
Knowlarity, a part of the Gupshup team since 2022, is a unified cloud communications platform. It is a key provider of unified communications as a service or UCaaS.
The company started its operations in 2009 from its headquarters in Singapore. However, its ever-growing popularity and range of services have allowed it to expand to the Southeast Asian and Middle Eastern geographies. It is currently available in over 65 countries, with head offices in many of them.
Knowlarity’s unified communications platform is designed to aid businesses of all kinds in various avenues like sales and lead generation, security compliance, customer service, delivery logistics, etc. It offers 4 main services, Voice, Messaging, Video, and AI, which are further divided into specialized subcategories.
The Voice feature allows businesses to automate outbound calls, mask caller IDs, follow potential leads, verify phone numbers, and much more. It also enables them to set up a virtual customer care center that’s ready for customer assistance 24/7.
In Messaging services, Knowlarity helps ecommerce companies reach their target audience through curated marketing and advertising efforts. With this communication gateway, businesses can send bulk promotional messages to their customers. Transactional alerts can be automated and guarantee timely delivery. Merchants can also use their WhatsApp Business integrations for quicker query resolutions and higher engagement.
Sometimes issues run so deep you need to sit down with your customer to sort them out. For that, Knowlarity provides a high-resolution video-calling platform that can be used for team meetings as well as customer calls. It comes as an added feature with the software and works on a pay-as-you-go model.
In its final offering, Knowlarity provides an AI-enabled system with 3 main features - Speech Analytics, Text-to-speech, and Chatbot assistance. Speech analytics helps business owners detect customer sentiments for better grievance redressal and improved customer experience. It can be automated and supports transcriptions in over 125 languages.
Text-to-speech is another important component in retaining customers. It uses an IVRS that can be customized to suit different tones, pitches, accents, and languages. The last feature, chatbot or voice bot, can be integrated into multiple platforms like websites, storefronts, CRMs, WhatsApp, etc., for continuous support and enhanced conversion rates.
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