Racing Against Time

Forever New India was facing significant operational bottlenecks in their supply chain. Manual dispatch workflows and paperwork meant that each batch of dispatching took nearly 3 hours, exhausting warehouse teams and delaying carrier pickups. During peak demand, this slowdown magnified—stretching working hours, increasing documentation errors, and disrupting product availability across 35+ stores. The absence of real-time visibility further compounded challenges. Store teams often had little insight into consignment movements, waiting hours to manage inter-store transfers or returns, which reduced agility and strained customer experience.

The Need for Seamless Speed

Forever New needed a logistics partner that could:

• Digitize and automate dispatch workflows to cut time drastically.
• Provide real-time visibility across all consignments and stores.
• Eliminate paperwork bottlenecks with scan-based carrier pickups.
• Enable store teams with independent control over transfers and returns.

Shaping a New Flow

With ClickPost, Forever New overhauled dispatch and store logistics operations:

• Automated LR & box labels were generated instantly as stock became ready.
• Carrier API integrations enabled paperless, scan-based pickups in minutes.
• Store Dispatch Management module gave store teams direct control over inter-store transfers.
• End-to-end visibility platform provided real-time tracking and POD management.