AfterShip vs. Narvar

Trusted by 450+ global brands

A Salient Comparison Between AfterShip and Narvar with ClickPost

Dynamic Post-Purchase Engagement Engine	Cross-channel communications, upsell triggers, feedback loops, and customer segmentation	2	1	1
Optimized Returns with Data Intelligence	Return optimization, carrier routing, refund automation, and performance-based insights	2	1	1
Exchange-First Return Management	True flexibility in boosting exchanges with custom nudges and different exchange types	2	2	1
Admin Controlled Return <> Exchange Switch	Support agents convert returns and exchanges effortlessly, reducing manual efforts	3	3	1
Flexible, Rapid Exchange Journeys	Supports multiple product variants and styles exchanges based on pre-configured price points	3	2	1
Automatic Exchange Price Reconciliation	Streamlined procedure for reconciling price variance and refunds	3	2	1
Intelligent Returns Authorization	Lowers returns processing time by pre-defining the return policy, rule-based automation	1	1	1
Granular Return Policy Customizations	Supports hyper-customization like conditional reasoning, image verification, non-retunable SKUs	2	1	1
Optimized Order Routing Algorithm	Smart routing logic directs items to warehouses using product-specific parameters	2	2	1
Accelerated Refund Processing	Auto-triggers refunds based on tracking status, manual control for premium items	2	2	1
Automatic Refund Retry Mechanism	Re-triggers refunds in case of failure, comprehensive refund failure report	3	3	1
Multiple Pickup and Drop-off Integrations	Enables flexible pickup and drop-off services across a network of partners	2	1	2
Site-wide Exchange Enablement	Opens full catalog for Shopify brands to enable site-wide exchanges	2	3	1
Return Policy Abuse Prevention	Safeguards prevent unqualified returns, cap exchanges, apply quality checks	2	2	1
Returns Fraud Detection	Dedicated models for analyzing customer data and identifying return frauds	2	1	3
Customer-Centric ReturnsPortal	Fully customizable, hyper-personalized portal, mobile view compatibility	2	2	1
Configurable Return Charges	Flexible return charges applied for all or selected items, factored into refund calculation	2	2	1
Custom Return and Exchange Days	Designate custom returns and exchange days based on product or orders	2	2	1
Personalized Omnichannel Notifications	Proactive milestone alerts via Email, SMS, WhatsApp, IVRS—order/customer level personalization	2	2	1
Dynamic Communication Templates	Deploy ready-to-use, customizable templates across channels to accelerate customer communication	2	1	2
Unified Shipment Tracking System	Live visibility on parcel trajectory leveraging webhook and APIs, automatic data refresh	2	1	1
Predictive Shipping Exceptions Management	Detects shipping speed anomalies, alerts brands on delays, log visibility	2	2	1
Branded Tracking Portal	Complete customization and an array of assets—proxy URLs, whitelabeled features, multiple languages	1	1	1
Smart Product Recommendations	Drives cross-selling opportunities with deeply personalized recommendations	2	2	2
Dynamic EDD Prediction	Uses AI or Data-Science for accurate fulfillment and delivery date estimation	1	1	1

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	AfterShip	Narvar	ClickPost

AfterShip

Narvar

ClickPost

Who is the Final Winner?

Quick Answer: ClickPost

For fast-scaling brands, reducing refund losses, accelerating exchanges, and turning returns into revenue is key to post-purchase success. ClickPost delivers on all fronts with consistent product launches and features that align with emerging innovation trends and evolving customer expectations. Its dynamic refund rules, auto-exchange triggers, and personalized touchpoints accelerate brand affinity and customer retention.

While other platforms bring value in narrower lanes, their strengths are more isolated. AfterShip standardizes branded tracking while Narvar focuses on customer engagement with its varied notifications and self-serve returns. In contrast, ClickPost unifies returns, tracking, and loyalty experiences under a single system focused on operational efficiency and revenue retention.

The results? 54% of returns are converted into exchanges, and 40% are retained as in-store credit—helping brands recover revenue that would otherwise be lost. ClickPost’s API-first, AI-powered platform supports fast integration across carriers, ERPs, and shopfronts within as little as 14 days.

It gives ops teams real-time, warehouse-level visibility into shipment flow, shipment delays, exchange success, and lost parcels—future-proofing logistics from the ground up. For brands serious about building loyalty while scaling smartly, ClickPost isn’t just a returns tool—it’s the post-purchase engine built for what’s next.

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Frequently asked questions (FAQ's)

Between AfterShip, Narvar, and ClickPost, which offers the most scalable solution for brands managing logistics at scale?

While AfterShip and Narvar handle logistics well, ClickPost offers broader control and operational flexibility to scale faster, seamlessly managing shipping and returns workflows with 550+ carriers, 8+ WMS , and 30+ storefronts. It supports high-volume operations with rule-based configurations to returns, EDD, customer notifications, and real-time order visibility.

When it comes to branded tracking pages and customer notifications, how do AfterShip and Narvar compare—and does ClickPost offer similar capabilities?

Both AfterShip and Narvar offer broad customizations in branded tracking and notifications aligned with customer segmentation, polished templates, and automated triggers. Besides offering these exact features, ClickPost outshines both in omnichannel communication, fully white-labeled branded tracking, cross-selling, language localization, uniform milestone-based tracking, personalized recommendations, and customer feedback collection.

Which platform—AfterShip, Narvar, or ClickPost—delivers better integration with multiple carriers for global logistics?

AfterShip offers one of the widest global carrier networks, but ClickPost provides deeper operational control with support for 550+ carriers. Brands can integrate new carriers in a day using its universal API, with new carriers added weekly. Moreover, it offers performance-based carrier selection, serviceability and EDD checks, real-time tracking—features essential for complex, multi-region logistics.

Do AfterShip and Narvar support returns automation as comprehensively as ClickPost does for large D2C brands?

ClickPost offers more advanced returns automation, particularly for large D2C brands needing control over return approvals, refund at first scan, exchange logic, and SKU-level exceptions. Its rule-based engine allows configurations by product type, customer profile, and return reason. In contrast, AfterShip and Narvar offer standardized returns automation with greater focus on self-serve returns or returns concierge.

In terms of API performance and integration support, how does ClickPost compare with AfterShip and Narvar?

ClickPost is an API-first model, supporting both plug-and-play and custom integrations across WMS, ERPs, carriers, and shopfronts. It has a 99.99% uptime record with low latency and proactive support during implementation. AfterShip is developer-friendly but limited in handling complex custom logic. Narvar typically requires more dev bandwidth and longer timelines—often up to 6 months—for full implementation.

Trusted by 450+ global brands

A Salient Comparison Between AfterShip and Narvar with ClickPost

Who is the Final Winner?

Streamline your shipping experience with ClickPost

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