ClickPost vs. Loop Returns: A Comparison of Features, Pricing, & Benefits

Trusted by 450+ global brands

A Quick Comparison of ClickPost and Loop:

Enterprise-graded ReturnOps Automation	Hyperconfigurality of return rules, nested return reasons, extendable return windows	1	2
Smart Exchange Recovery Suite	Converts returns into exchanges, tailored exchange nudges , multiple exchange styles/products	1	1
Intelligent SKU Rule Engine	Flexibility in defining completely or partially non-returnable/non-exchangeable SKUs	1	2
Cross-Catalog Swap for Shopify	Full catalog exchange, price difference reconciled through automatic payout links and store credits	1	2
Return Shipping Flexibility	Home pick-up or self-ship scheduling with carriers, serviceability check	1	2
Multi-tiered Refund Automation with Override Controls	Auto-trigger refunds at designated milestones, auto-retry, manual override for high-value items	1	2
Configurable Multi Refund Channels	Multiple gateway support, gift cards and store-credits, discount codes, payout links, etc.	1	2
Multi-Touch Notification Layer	Return, refund, exchange success forwarded to customers on multiple channels	1	2
Personalized Return Journeys	Personalized next steps/guide for better returns experience	1	2
Unified Return and Exchange Flow	Enables returns and exchanges in the same flow and AWB	1	2
Intelligent Return Abuse Monitoring	Deters return policy abuse, quality checks, mitigates incentive abuse, return limits	2	2
Custom-Branded Return Portal	Highly-personalized branded portal, domain masking, white-lebeled services, unique communication	1	2
Real-Time Cross-System Sync	Updates all related systems: WMS, ERPs, carriers, 3PLs	1	2
Intelligent Exchange Fulfillment Protocol	Auto-holds exchanges until returns are in-transit, updates inventory, prevents premature fulfillment	1	2
Smart Return Charge Reconciliation	Return charges apply to all shipments, configurable by reason, reconciled during refunds	1	2
Returns Insights and Control Panel	Unlocks return intelligence, control panel for tracking, order search, filter, admin actions	1	2
Dynamic Estimated Arrival Time Calculation	Dynamic ETA uses data science to adjust dates based on delivery speed and shipment types	1	3
Intelligent Order Routing	Automatically routes returned items to designated locations and warehouses	1	1
Personalized Cross-Sell Engine	Uses a data-driven approach to offer personalized product recommendations	1	2
End-to-End Order Visibility	Uses API and webhooks for real-time data, standardized statuses, and milestone tracking	1	2
Automated Bulk Return Label Generation	Automatically generates return shipping labels in bulk	1	2

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	ClickPost	Loop

ClickPost

Loop

Who’s the final winner?

The Answer is ClickPost!

ClickPost and Loop Returns both reimagine the returns experience, but with different end goals. Loop specializes in shopper-centric exchanges, instant fulfillment, branded return flows, and POS-integrated retail workflows—features especially suited for D2C brands on Shopify.

ClickPost, on the other hand, takes an operations-first scalable approach, offering more granular control over refund triggers, exchange paths, and return automation rules. Built for enterprise growth, it supports site-wide exchanges, admin-level controls for scalable return policies, and safeguards against return abuse.

With 56% of returns converted into exchanges and 39% into higher-value swaps, ClickPost delivers measurable ROI while reducing manual intervention. Its infrastructure supports real-time tracking, faster deployment, and broad integration flexibility across 550+ carriers, 30+ storefronts, WMS, ERPs—making it suitable for more complex, multi-system operations. Loop, by contrast, is tightly integrated within the Shopify ecosystem having compatibility with 120+ Shopify apps, 30+ 3PLs and fulfillment partners, and select customer experience platforms.

ClickPost’s architecture is built for flexibility at scale—blocking inventory for exchanges, centrally managing SKU-level rules, triggering intelligent nudges, switching between return and exchange flows, and enabling QC steps like image validation based on return reasons. Loop’s recent additions in order tracking and delivery estimates offer post-purchase convenience. But with data-backed ETA predictions, channel-agnostic milestone notifications, and branded tracking, ClickPost delivers the innovation needed to drive clarity, speed, and retention.

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Frequently asked questions (FAQ's)

Which platform—ClickPost or Loop Returns—offers more automation in reverse logistics?

ClickPost offers deeper automation across refunds, exchanges, and returns logic: auto-refunds, intelligent nudges, SKU-level configurations, and admin-controlled return<>exchange conversion. Loop Returns provides core automation, including instant exchange and POS tools for in-store returns, but lacks the backend customization and flexibility ClickPost delivers for enterprise-scale returns recovery.

Can ClickPost support exchange workflows as flexibly as Loop Returns?

Yes. Loop’s exchange flows are geared toward instant exchange fulfillment, offering granular control over variant swaps and bonus credit incentives. ClickPost’s exchange engine extends this further—not only supporting variant swaps, but also full-catalog exchanges through brand-defined categories. It enables SKU-level restrictions, auto price reconciliation, and inventory blocking to prevent stockouts, making exchange logic both smarter and secure.

Which tool is more suitable for brands with international and domestic returns—ClickPost or Loop?

ClickPost supports global and domestic returns with 550+ carrier integrations, bulk label generation, real-time tracking, and automated workflows. Loop’s International Lite redirects customers to brand support and uses EasyPost for cross-border labels—without direct carrier integrations. Unlike Loop, ClickPost offers a seamless self-serve portal with built-in quality checks for end-to-end returns management.

Does ClickPost provide analytics around returns patterns like Loop Returns?

Absolutely. ClickPost, like Loop, offers advanced analytics on return reasons, exchange ratios, store credits, retained revenue, SKU performance, and customer clarity insights. While Loop includes warranty insights, ClickPost adds Industry Benchmarking—helping brands compare performance against peers and turn return data into strategic levers for process improvement and customer experience upgrades..

How do ClickPost and Loop Returns differ in customer experience during the return process?

ClickPost offers branded portals, real-time tracking, and proactive customer touchpoints—but goes further with faster resolutions, flexible logic, and intelligent workflows that reduce queries. While Loop emphasizes aesthetics, ClickPost balances CX with backend automation and control, enhancing experience, and efficiency.

ClickPost vs. Loop Returns

Trusted by 450+ global brands

A Quick Comparison of ClickPost and Loop:

Who’s the final winner?

Streamline your shipping experience with ClickPost