How do ClickPost and Narvar compare in terms of pricing and scalability?

ClickPost offers transparent, granular pricing with rapid deployment. Narvar’s custom pricing lacks clarity, and its slower feature rollout limits adaptability. ClickPost’s API-first model enables faster integrations and innovation for fast-growing brands.

Which platform supports better multi-carrier integration – ClickPost or Narvar?

Both ClickPost and Narvar support a variety of carriers. Narvar’s carrier coverage is extensive. However, ClickPost’s integration innovation makes it the better choice for scalable logistics and global expansion. ClickPost boasts 500+ global carriers pre-integrated and can go online with any new carrier in just 24 hours. ClickPost’s universal integrations use push and pull APIs to get information from carriers in double time and increase accuracy of real-time order statuses.

Which platform, ClickPost or Narvar, offers better analytics and reporting features?

ClickPost provides a unified analytics hub covering shipments, carrier performance, and post-purchase engagement. Narvar’s analytics focus more on customer interactions and returns fraud. ClickPost gives deeper visibility and actionable insights for logistics optimization and customer experience control.

Do ClickPost and Narvar both support returns and exchange automation?

Yes, both support rules-based return automation. ClickPost is built exchange-first—offering site-wide exchanges, personalized nudges, and in-store credits to recover revenue and improve customer retention. Narvar has limited exchange flexibility. It mainly offers product variant swaps but no support for catalog-wide exchange or automatic price reconciliation.

ClickPost vs Narvar: A Comparison of Features, Pricing, and Benefits

Why retailers choose ClickPost: the AI-powered, flexible, and growth-ready platform.

Trusted by 450+ global brands

6 Ways ClickPost makes returns smarter than Narvar

ClickPost Customer experinece Upto:

60%

WISMO Queries

54%

Return to Exchange Conversion

39%

Revenue Retention with Store Credits

Talk to our experts

AI That Knows Every Customer Type

Not all customers return alike. With ClickPost, AI creates personas from purchase and return patterns, giving you the power to set thresholds, adjust return windows, and configure approvals or refunds that fit every customer segment.

Returns that Drive Retention, Powered by AI

ClickPost lets you personalize returns experiences for different customer segments. Identify your loyalists and high returners. Apply differential policies that help you increase LTV and protect your bottom line.

Exchange Built for Revenue and Loyalty

Make exchanges the smarter choice for customers. We hand you the remote to your revenue: retain your customers by offering easy, site-wide exchanges. We help you power a delightful experience that keeps customers coming back.

Personalized Tracking with AI

We turn your tracking into a brand experience. With ClickPost, AI enriches every update with care tips, style suggestions, weather insights, and brand stories, creating personalized touchpoints that drive deeper customer engagement.

AI-Led Personalization for Post Purchase

At ClickPost, we’ve cracked the code for post-purchase experiences that feel proactive and personal. From AI-tailored emails built on each order to high-conversion product recommendations, our intelligence drives retention while keeping satisfaction high at every touchpoint.

AI Protection Built for Growing Brands

We’ve seen how quickly returns erode margins for growing brands. That’s why our AI works behind the scenes to flag high-return behavior, apply tailored measures for serial returners, and reduce abuse with fraud intelligence, so you protect both revenue and customer trust.

Compare ClickPost vs. Narvar

ClickPost expertise shines through every feature and experience. Whether you manage 500 returns or 50,000, we scale with you. With 500+ carrier integrations and Shopify-friendly apps, ClickPost fits seamlessly into your tech stack and grows with your brand.

Onboarding Time & Support	Go live fast within days with breezy onboarding. Get hands-on guidance and a dedicated onboarding resource.	Onboarding takes months, stretching up to half a year. The process can feel drawn out compared to faster-moving platforms.
Ease of Integration	Get a unified setup without juggling multiple APIs. Supports 500+ carriers, 30+ storefronts, major WMS, and payment platforms like ShipBob and Stripe.	Deep integrations, but for non-technical teams it can feel complex. Brands report slower ramp-up times as they link multiple systems and carriers.
Quality of Customer Support	ClickPost offers round-the-clock support. Every customer gets a dedicated account manager who responds fast and keeps issues from slowing you down	Narvar’s support is built with enterprise brands in mind. For small and mid-sized businesses, response times can feel slower and SLAs longer.
Holistic Returns Management	ClickPost is the smarter, leaner choice for brands reinventing their returns. AI personalizations, conversion-focused exchanges, flexible refund modes, and strong fraud prevention deliver a customer-friendly system that fuels revenue growth.	Narvar offers solid fraud prevention, but its returns approach is more traditional and less growth-focused. Brands report slower product development and limited customizations.
Pricing Structure	Cost-efficient across features and expertise, with flexible plans based on shipping volume and modules. Pay only for what you use, and scale with ease.	Custom enterprise pricing model, with no public estimates. For small and mid-sized businesses, its enterprise-focused feature set makes it harder to justify the cost.

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

Straight from the brands we work with

“Earlier, our team had to handle many customer queries and manual tasks, but now most of it is automated and smooth. The ClickPost team even personalised the flow to match our needs.”

My experience with integrating ClickPost in our system has been seamless. Thanks to the customer service and dedicated support provided by the team in adding all of our carrier partners to the integration. The ease of usage and user journey on app is commendable. Clickpost is a great SAAS tool.

"Working with ClickPost team have always been a great experience for Birkenstock. What I love about this team is that everyone is extremely knowledgeable about the system and how it integrates with other systems. ClickPost is always keen to resolve every query or issue from its root so that we never face it again."

“Clickpost has more customization features and is user friendly, so I would recommend using the Clickpost features. Can get the real time updates and reports.”

“Clickpost is perfect for D2C brands - helps keep their tech-stack lighter. A great helpful feature for us is Clickpost's customisation notifications. Their support is excellent.”

“Super helpful team who are very accommodating to any change requests we put forward to them. Easy to set up and customize as you please. ”

Frequently asked questions (FAQ's)

Everything you need to know about ClickPost Vs Narvar

How does ClickPost handle growth compared to Narvar?

ClickPost is built for growth. Faster product cycles, record-time support, and open APIs keep you scaling smoothly, while AI-led retention features turn post-purchase into lasting brand loyalty. Narvar’s slower cycles and legacy systems often hold brands back.

Is ClickPost more cost-effective than Narvar?

ClickPost is cost-effective with transparent, granular pricing based on your shipping volume and modules. You scale without overpaying. Narvar’s enterprise-heavy model lacks clarity and flexibility, making it harder for smaller brands to adapt.

When it comes to analytics and reporting, who does it best?

ClickPost provides a unified analytics hub that spans shipments, carrier performance, and post-purchase engagement, giving brands actionable insights to optimize logistics and customer experience. Narvar’s reporting is more limited, centering on customer interactions and fraud detection.

I work with multiple carriers—which platform handles tracking better?

While Narvar’s carrier coverage is extensive, ClickPost goes further with 500+ global carriers already integrated and the ability to onboard new carriers in just 24 hours. Our universal push-and-pull APIs deliver faster, more accurate tracking, making ClickPost the better choice for scalable logistics and expansion.