DTDC API Integration Platform

Get Direct integrations with AWB, Shipping label, Tracking, Cancellation, NDR, Returns API of DTDC using ClickPost.

ABOUT DTDC

DTDC is India's leading logistics and courier partner solution for eCommerce businesses, with the widest network coverage the largest courier fleet to service over 9,900 pin codes and reaching the remotest of last-mile locations. The logistics partner also offers international services.

DOMESTIC & INTERNATIONAL SERVICES

DTDC is known for offering end-to-end logistics solutions to eCommerce businesses, servicing over 9900 pin codes in India and 240+ countries with an extended service network enabled by its own subsidiary offices, joint ventures, representative offices and franchisees.

E-NOTIFY WEB-BASED SOLUTION

Once a customer mentions their shipment number along with their contact details and the type of notification they prefer (delivery, exception, etc), customers get automatically notified about the latest status of their consignments - whether delivered, held at some station or returned to origin, with this solution.

WEB SHIPPING AND PICK UP

Complete online booking solution through which registered customers can send their consignments to both domestic and international locations from their premises. They can also submit pickup requests through the web portal, and generate e-invoices for the same.

Integration Time

Direct: 2-6 weeks
Using ClickPost: Immediate go-live

Ongoing API issues

Direct: 15-20 per quarter
Using ClickPost: 1-2 per quarter

SLA monitoring

Direct: Manual
Using ClickPost: Automated

CLICKPOST API FOR INTEGRATING WITH DTDC

ClickPost already has API integrations with DTDC for the complete shipping process.

Manifestation and shipping label generation API: Create order on Courier Partner, fetch waybill and shipping label and place pickup request
Track Shipment API: Track your shipment using AWB and Courier Partner
EDD API: Show estimated delivery date for shipments on the order checkout page
NDR Action update: Updates the after NDR action directly on courier company’s database
Return Webhooks: Track your return shipment using AWB and Courier Partner using webhooks
EDD API: Show estimated delivery date for shipments on the order checkout page
NDR Action update: Update the courier company on NDR
Returns: Track your return shipments using AWB and Courier Partner

" We went live with 3 new couriers in 1 week using ClickPost - Superfast execution with no technical glitches. Our reach has increased and overall logistics costs have gone down by more than 10%, thanks to ClickPost "

Head of Logistics

Online Apparel Brand

★★★★★

Step 1

Select the courier

Step 2

Enter Credentials, Pricing etc.

Step 3

Start Generating waybills

CLICKPOST SOLVES MULTIPLE PROBLEMS BEYOND SHIPPING PARTNER INTEGRATIONS

Courier Partner Recommendations: Our logistics intelligence platform comes with a recommendation engine. We help you pick the most suitable courier partner for your orders based on their pickup and delivery performance, payment modes, serviceability, RTO orders and 50+ signals.
Engaging post-purchase experience: Keep your customers in the loop with automated order status notifications on email and SMS. Reduce post-purchase anxiety and WISMO calls, and get an opportunity to sell more with customer engagement.
Branded tracking pages: Make it easier for shoppers to track their orders. Offer a branded tracking page on your store, customized to match your brand. Upsell, cross-sell, collect feedback and improve your NPS score on the page.
Automated NDR flow: With an automated NDR flow, we help you reduce RTO by almost 9%. Get insights into shopper preference and gather feedback in real-time to prevent order delays and post-purchase regret.
Hassle-Free Integrations: Integrate all your carrier partners with one ClickPost API to bring all your data onto a unified dashboard. Get complete visibility on your logistics to improve order fulfilment.

Overview of DTDC

DTDC is a leading Indian courier company headquartered in Bangalore. It was established in the year 1990 as ‘DTDC Courier & Cargo Ltd.’ and changed to DTDC Express Limited in 2015 after entering into a strategic partnership with the French parcel delivery service - DPD Group. DTDC stands for Desk to Desk Courier & Cargo. It started out as a domestic courier company and began expanding its operations overseas by entering the US, UK and the Emirate of Dubai in 2000. After almost 20 years of operation, the company began diversifying into supply chain management, retail stores and more. Today the company is one of the most popular carriers in the country and employs more than 35000 personnel.

DTDC offers wide coverage to businesses in India with 7 zonal offices, 20 regional offices, more than 500 district headquarters, a strong network of 10347+ franchisees, and services in more than 10,500 pin codes. It also provides businesses with an international reach of 240 countries and territories around the world. Through its massive network of physical stores, offices, and delivery partners, it handles more than 12 million domestic and international shipments every month. DTDC clocked over INR 1,000 crore in revenues and INR 28 crore in profits in FY20. In 2012, it acquired a majority stake in the UAE-based Eurostar Express followed by the acquisition of Bangalore-based Nikkos Logistics in 2013.

In 2013 itself, the company also launched its dedicated eCommerce delivery network called DotZot which operates 180 offices around the country through 8400 employees and more than 10,000 channel partners. DTDC offers a variety of services but is particularly known for its courier solutions. However, since its expansion into the eCommerce logistics space, it has created a niche for itself in the market. Its offerings for eCommerce businesses include cross-border logistics management, multi-vendor management, warehousing and e-Fulfillment as well as last-mile delivery. It also offers Cash-on-Delivery solutions for online sellers along with multi-location pickup and reverses logistics.

Businesses can also leverage their packaging solutions to ensure that their products reach their customers safely. Apart from the above, DTDC offers supply chain management solutions and international freight services as well. DTDC has been a household name when it comes to courier services in India and has grown to become a reputable international courier service provider. It started out as a small carrier but has now expanded globally, clocking multi-million dollar revenues and shipping millions of packages every month to thousands of domestic and international destinations. DTDC’s venture into eCommerce has brought it to the forefront of the logistics industry. Its use of technology to allow users to manage orders, track shipments and more have made it an ideal carrier for online sellers. ClickPost has courier API integration and tracking with DTDC and thereby allows eCommerce companies to go live with DTDC in a single day.