India Post API Integration Platform

Get Direct integrations with AWB, Shipping label, Tracking, Cancellation, NDR, Returns API of India Post using ClickPost.



India Post, also known as the Department of Posts has been the backbone of India's communication for over 150 years. From delivering mails and accepting deposits, India Post has launched an eCommerce portal to offer logistics services to online businesses. They have the widest network of partner to service the remotest of areas in India at the most cost-efficient operational costs. 



India Post leverages its 150 years of experience in delivering mails to offer logistics services to the remotest of pin codes across India, enabling you to reach the consumer's doorstep no matter where they are. 



India Post has proven to be able to handle shipping of packages of any weight. From heavyweight shipping to light weight parcels, documentation and more, this is a courier partner that can handle it all. 



Integration Time

  • Direct: 2-6 weeks

  • Using ClickPost: Immediate go-live

Ongoing API issues

  • Direct: 15-20 per quarter

  • Using ClickPost: 1-2 per quarter

SLA monitoring

  • Direct: Manual

  • Using ClickPost: Automated



ClickPost already has API integrations with India Post eCommerce portal for the complete shipping process.

  • Manifestation and shipping label generation API: Create order on Courier Partner, fetch waybill and shipping label and place pickup request

  • Track Shipment API: Track your shipment using AWB and Courier Partner

  • EDD API: Show estimated delivery date for shipments on the order checkout page

  • NDR Action update: Updates the after NDR action directly on courier company’s database

  • Return Webhooks: Track your return shipment using AWB and Courier Partner using webhooks

  • EDD API: Show estimated delivery date for shipments on the order checkout page

  • NDR Action update: Update the courier company on NDR

  • Returns: Track your return shipments using AWB and Courier Partner

View API Documentation

" We went live with 3 new couriers in 1 week using ClickPost - Superfast execution with no technical glitches. Our reach has increased and overall logistics costs have gone down by more than 10%, thanks to ClickPost "
Head of Logistics
Online Apparel Brand

ClickPost integrates with 120+ Carrier Partners

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List of E-Commerce Shipping Solutions

View all logistics service providers in India and how ClickPost helps you integrate with them


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Courier integrations-min

Step 1

Select the courier

Step 2

Enter Credentials, Pricing etc.
Unified dashboard

Step 3

Start Generating waybills

Why e-commerce companies prefer ClickPost over traditional logistics aggregators?

  • Complete control over Contracts with Logistics Partners
  • No middle-layer - Faster resolution of Shipping queries
  • Complete transparency in courier performance
  • Advanced features to reduce RTO% and automate operations
Courier tracking Dashboard


  • Courier Partner Recommendations: Our logistics intelligence platform comes with a recommendation engine. We help you pick the most suitable courier partner for your orders based on their pickup and delivery performance, payment modes, serviceability, RTO orders and 50+ signals.

  • Engaging post-purchase experience: Keep your customers in the loop with automated order status notifications on email and SMS. Reduce post-purchase anxiety and WISMO calls, and get an opportunity to sell more with customer engagement.

  • Branded tracking pages: Make it easier for shoppers to track their orders. Offer a branded tracking page on your store, customized to match your brand. Upsell, cross-sell, collect feedback and improve your NPS score on the page.

  • Automated NDR flow: With an automated NDR flow, we help you reduce RTO by almost 9%. Get insights into shopper preference and gather feedback in real-time to prevent order delays and post-purchase regret.

  • Hassle-Free Integrations: Integrate all your carrier partners with one ClickPost API to bring all your data onto a unified dashboard. Get complete visibility on your logistics to improve order fulfilment.

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Overview of India Post

India Post is a government-owned and operated mailing and postal service which was established in India more than 165 years ago. It was established under the British Raj for the purpose of delivering mail within the British-ruled territories of the Indian subcontinent. India Post was established after the rule of East India Company was overtaken by the British Crown to facilitate communication within the periphery of the empire in India. India Post currently has more than 400,000 employees and is headquartered in Delhi. The service falls under the jurisdiction of the Ministry of Communications.

India Post is provided an annual budget by the central government to conduct nationwide operations. To offer its services in India, it operates over 150,000 head, sub and branch post offices and more than 400,000 letterboxes across the country. Though it is the largest postal service in India, it reported a record loss of INR 18,255 in FY20 against revenue of INR 12,211 crore in the same period. The service had been witnessing such losses throughout the previous decade which are a result of mounting costs, pensions, & declining relevance in the modern era. 

However, it has diversified its operations into the eCommerce logistics space and has been witnessing stable growth in the domain. India Post offers a host of delivery services as well as banking and insurance services in India. Its flagship offering is Speed Post which is a domestic and international express delivery service. It offers its vast network of storage and distribution facilities to help businesses manage their value chain to store, transmit and distribute their items around the country. 

Its multi-modal transportation infrastructure uses the railways, roadways and air to deliver products to the customer. India Post also offers tailored fulfillment solutions for eCommerce companies such as pick and pack services and reverse logistics. Through its air cargo service, it also facilitates cross-border eCommerce for online sellers in India. India Post has one of the largest delivery networks in the country. It has 23 postal circles in India that serve every state and union territory and even provides customer access to remote areas in the country. 

India Post’s wide coverage and robust infrastructure make it a reliable choice for online sellers to get their products delivered to their customers. Although the state-owned service has been facing hiccups in years, it has been working on modernizing its infrastructure to provide a seamless delivery, shipping and logistics experience. Owing to increasing competition in the logistics market, India Post is exploring new industries to generate revenue. Since the company is owned and operated by the government, any losses incurred do not necessarily translate into hindrances in its operations, making it a reliable long-term partner. 

Along with diversification, the government's approach to modernizing its services has improved India Post’s digital capabilities. Such capabilities allow it to integrate with several businesses to extend its features and form partnerships. The rising popularity of eCommerce in the country has also contributed to India Post gaining new business opportunities. India Post’s API integrations allow partners to track and manage their orders without the need to constantly communicate with personnel. ClickPost has a courier API integration with India Post, which allows eCommerce companies to go live with India Post in just a single day.