How Kisah increased NPS and repeat orders with ClickPost's post- purchase intelligence

Multi-carrier management, AI NDR agents help manage growing demand, especially during festive season.

"Earlier, a failed delivery meant days of manually calling customers, and by then the order was already marked RTO. With Parth, we reach the customer within hours across multiple touchpoints, and the feedback goes straight to the courier. We're saving orders we used to lose."

Saurav Kothari

Co-founder, Kisah

Kisah's key challenges with logistics operations

As Kisah's eCommerce channel grew, so did the logistics complexities that came with it.

A single courier partner, leaving Kisah at its mercy for both serviceability and service
Diwali chaos: the courier went unresponsive, pickups and deliveries slipped
Failed deliveries chased by manually calling customers, often too late to recover the order
Returns handled over email, manually verified, then refunded
Nearly all of the team's time went to manual coordination during peak season

With ClickPost: How Kisah's operations changed as they scaled

From managing multiple carrier partners easily, to automating returns and adopting AI aggressively in its operations. ClickPost provides powerful tools to optimize key stages of Kisah's order journey, supporting their growth.

Multi-carrier setup. Orders automatically allocated to the right carrier. Shopify and WMS stay in sync
Accurate delivery promises and serviceability with ClickPost EDD across multiple couriers
Parth, NDR AI agent, reaches customers across touchpoints. Feedback auto-routed to couriers for faster reattempts
Fully automated, self-serve returns from request to doorstep pickup and QC
Fully automated post-purchase operations with SLAs tracked - from order to delivery

About the company

Men’s ethnic wear brand launched in 2018 to modernize the category

Visit Website

kisah.in/

Industry

Fashion and Apparel

Solutions Used

EDD Branded Tracking Page returns NDR Chatbot