MessageBird API Integration

ClickPost can connect your business with MessageBird and 40 more communication gateways instantaneously.

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MessageBird Services

Shipping Services

Email Marketing
SMS Marketing
WhatsApp Marketing

Special Services

Competitive Tracker
Email Recipient Validation
Interactive Chatbot

Technology Services

Email, SMS, WhatsApp APIs
Selling Channel Integrations
Email Analytics

About MessageBird

MessageBird, recently renamed, Bird, is an all-inclusive communication platform that helps brands reach their customers wherever they are. It started in 2011 in Amsterdam, Netherlands, with the single-minded pursuit of simplifying communication between businesses and customers. They are currently available in 195 countries with a direct presence in 8 of them, the Netherlands, the US, Australia, Germany, Ireland, China, Singapore, and the UK.

Each of Bird’s 5 products improves a specific aspect of the many ways in which brands connect with their customers - email, SMS, WhatsApp, calls, and transactions. It is notable for massively bringing down collective costs of communication across channels and thereby improving net revenue.

Its first product, email marketing, helps ecommerce companies increase open rates, boost ROI, and create campaigns targeted to a specific demographic. It assigns exclusive IP addresses for each business to ensure emails get delivered on time. Brands can choose from Bird’s vast collection of templates or create their own for better brand engagement. The types of email templates available are - welcome or subscription, back in stock, abandoned cart, sales/discount alerts, product recommendations, etc. Bird also shares detailed insights on delivery times, engagement metrics, and more.

In SMS marketing, Bird’s main focus is to create brand loyalty through personalized messages. Signup forms for SMS can be embedded into any website or storefront. Merchants can use their list of contacts to automatically send bulk messages to everyone at once. They can also recover abandoned carts, increase footfall by sharing the latest collections, and confirm orders with these SMS. Forms and SMS content can be fully customized, including the addition of local languages.

Bird’s WhatsApp marketing feature is largely similar to SMS marketing except for a few additions. Like SMS marketing, businesses can use their contact list to send customized notifications to customers at any point in their journey. They can also add QR codes to their websites that immediately open a WhatsApp chat window for the buyer. Sellers can even use chatbots for round-the-clock assistance and two-way communication. All order-related updates can be conveyed automatically through WhatsApp messages.

Their Sales Dialer feature uses Salesforce to make communication simpler and more efficient for the sales team. It offers a single unified view of all contacts. The platform shows detailed customer profiles and fully trackable calls with transcripts. Its AI tools help read customers’ intent and sentiment during the call which allows support teams to address their issues satisfactorily.

Bird also provides a payment solution that allows shoppers to make payments for their purchases without leaving their SMS or WhatsApp chat windows. It supports over 160 currencies, so businesses can cater to customers wherever they live. They can also share scannable payment links and QR codes over email and WhatsApp.

Use Case for ClickPost with MessageBird

The opportunities Bird provides for connecting with your customers, growing your audience, and increasing sales are immense, to say the least. With ClickPost’s MessageBird API, you can imbue your storefront with both software’s joint offerings.

1. Real-Time Tracking Updates

Improve visibility and post-purchase customer experience by sharing live order tracking alerts with customers through SMS, email, and WhatsApp. Resolve delivery exceptions through quick customer alerts.

2. Personalize Communication

Mask domain names and customize the look and feel of every message to fit your brand identity.

3. Centralized Customer Data

Find everything you need to better assist your shoppers from a single interface. Study customer profiles, plan campaigns, and manage calls. Categorize customers based on specific demographics and buying patterns.

4. Predict Delivery Dates

Build anticipation and trust by sharing estimated delivery dates (EDD) through emails, WhatsApp, and SMS. Automatically update customers when their EDD changes.

5. Gauge Customer Engagement

Analyze the outcomes of your sales and marketing efforts through detailed reports on open rates, engagement, opt-ins, recovered abandoned carts, and much more.

Frequently Asked Questions

1) Does the ClickPost MessageBird API work for Shopify merchants?

Yes, ClickPost’s MessageBird API is available for Shopify, WooCommerce, and BigCommerce merchants. Services offered for businesses across every platform remain the same.

2) What is the importance of tracking and analytics in customer communications?

Analytics help you find blind spots in your customer communication strategy so that you are able to better cover those gaps and provide a more fulfilling experience for your buyers. Tracking allows businesses to gauge the efficacy of their current communication plan and make adjustments to reach more people at the right time and in the right way.