why companies shift from shiprocket and

Delhivery to clickpost

1) Introduction

Whether to stick with a singular carrier partner or use a shipping aggregation platform is an age-old debate. Both of these options can be equally beneficial, especially when it comes to the MSME sector. While a shipping aggregator allows you to cover a wide geographic area, using a single carrier partner makes it easier for you to have an efficient, cost-effective delivery process.

ShipRocket is one of the market's most famous shipping aggregation platforms, while Delhivery is one of the most reliable carrier companies in logistics. Shipping services from both entities have their pros and cons. In this blog, we will discuss them in depth so that you can make an informed decision for your business.        

2) About ShipRocket

ShipRocket was founded in 2011 as a courier aggregator, a third-party logistics service provider that provides a multi-carrier integration platform. It is an extremely popular shipping solution and enables easy order management across multiple carriers.

3) ShipRocket’s Services

1) Carrier Recommendation and Allocation

ShipRocket allows you to ship with over 17 different courier partners. These courier partners are reliable players in the market, allowing you to deliver to a broader audience. The software allows you to set up specific parameters that automatically select a carrier for each shipment according to your preferences.

2) NDR and RTO Management

The shipping aggregator has a dedicated NDR and RTO management dashboard. This will help you to manage these instances better. Along with this, it empowers the customer support and the product development team with the necessary insights to reduce these instances that significantly impact your business's bottom line.

3) Seamless Post Purchase Experience

ShipRocket’s main advantage over any carrier in the logistics sector is its ability to enhance customer experience. The software allows ecommerce businesses to automate various customer experience enhancement features like notifications and ecommerce returns. These features will enable you to improve your fulfillment operations and increase your customer retention rate.

4) Branded Tracking Page

The platform has a unique service that allows you to white-label a branded tracking page for your website. A branded tracking page is an excellent tool to improve your brand impressions and perception in the market. Additionally, it can be an excellent high-engagement medium to open up new channels for sales through personalized recommendations.  

4) Features of ShipRocket

• ShipRocket gives you access to 17+ top courier partner integration to track all orders. 

• Using a rate calculator, ShipRocket lets you review carrier shipping rates to find the cheapest option. 

• A unified order dashboard is made available for orders to be managed and tracked after customer purchase. 

• Automatic printing of shipping labels and insurance options are provided by ShipRocket. 

Pros: SMBs that require fast integration with multiple carriers at discounted rates are most suited for using ShipRocket. 

Cons: During the billing cycle with ShipRocket, weight discrepancies have been known to pop up.  

Price: Shipping rates with ShipRocket begin at Rs.19/500 gms as well as long-term plans begin at Rs.29/500 gms 

5) About Delhivery

Delhivery was founded in 2011 and has since grown to become one of India’s top courier companies. It provides a wide range of shipping services and supply chain management services to optimize the shipping process for ecommerce businesses.

6) Delhivery’s Services

1) Seamless Shipping Services

The key highlight of Delhivery, a courier company, must be its seamless courier shipping services. The carrier is one of the largest carriers in the sector and is typically known for fast and reliable courier services. The carrier also offers seamless cross-border logistics service, allowing you to target customers and expand globally.

2) Integration with Sales Channel

Despite being a standalone courier company, its services allow you to integrate its shipping API on various ecommerce platforms easily. This includes integrations with Shopify, WooCommerce, OpenKart, and Magento. You can also leverage your order volumes to request custom developments per your fulfillment operations' needs.

3) Reduces RTO Percentage

The carrier uses an AI-enabled engine to predict the return rate of the product even before the order is shipped. This allows you to flag fraud orders and reduces your order percentage. The courier also runs the shipping addresses through an address verification algorithm that allows you to filter out wrong/fake addresses before sending a shipment.

4) Real-time Shipment Visibility

Since Delhivery has its delivery supply chain, the carrier can offer real-time visibility on your shipments. This is handy for your order management and customer support teams as they can resolve customer complaints much more efficiently. It also helps you build a solid order-tracking page to improve post-purchase engagement on your platform.

7) Features of Delhivery

• Delhivery enables integration with multiple sales channels. 

• Delhivery provides a wide variety of express delivery services, including on-demand delivery, same-day delivery, next-day delivery, time-defined delivery, and slot-based delivery.  

•  Delhivery enables you to ship large orders, oversized shipments, high-value products, and dangerous goods or hazardous materials through specialized handling. 

•  Delhivery provides speedy real-time tracking updates for all orders placed and consignments delivered by them. 

•  Delhivery offers freight procurement solutions, including partial and full-truckload freight. 

•  Avail use of returns management, exchanges and order replacements through Delhivery. 

Pros: Delhivery provides a broader range of specialized delivery services, making it ideal for certain types of ecommerce industries.  

Cons: Communication between delivery agents and Delhivery is minimal, and delivery often takes longer than expected. 

Price: Delhivery offers a prepaid pay-as-you-go model, requiring all shipments to be paid for independently through Delhivery Miles Wallet. 

8) Which is a better alternative to ShipRocket and Delhivery?

ShipRocket and Delhivery are both excellent choices as a fulfilment partners for your ecommerce business. While both of them have their advantages and disadvantages, there is one area where both of their services lack – scalability. Neither of the services will be able to help you more efficiently as your order volumes grow.

In such cases, options like ClickPost are a much better option. While being a shipping management platform allows you to access services from multiple courier companies like Delhivery, the platform also has post-purchase experience management features. The software combines the best shipping and post-purchase experience features to create a more holistic solution for every business looking to make it an enterprise in the sector.

9) Conclusion

The ecommerce sector is fiercely competitive. Your organization has to be thoroughly efficient in every process. In the case of the order fulfillment process, the business has to primarily rely on outside resources to establish a seamless, efficient process. That is why choosing a fulfillment partner becomes crucial in determining the success of your ecommerce delivery process.

ShipRocket is one of the most popular shipping aggregation platforms for a reason. The platform’s carrier library and the customer experience feature make it an attractive choice, especially for those looking to improve their delivery experience. On the other hand, Delhivery is one of the most reliable carriers in the sector. Therefore, the carrier will make an excellent fulfillment partner for companies looking to establish a secure, hassle-free delivery process.

FAQs

1) What is the main difference between ShipRocket and Delhivery?

Answer: The primary difference between ShipRocket and Delhivery is that ShipRocket is a shipping aggregator, and Delhivery is a logistics company. ShipRocket relies on 3PL partners to complete their deliveries and offer management and single-point integration services. On the other hand, as Delhivery is a logistics company, it has its own logistics supply chain to fulfill orders for your platform. The second significant difference will be concerning the shipping costs. ShipRocket offers flat rate shipping, while you can negotiate your shipping rates with Delhivery as per your order volume.   

2) Which Is The Best Option Between ClickPost, ShipRocket Vs. Delhivery?

Answer: Trying to determine the best option between ClickPost, Shiprocket, and Delhivery is like trying to determine the best option between ice cream, chocolate chips, and chocolate sauce. ClickPost and ShipRocket both act as multi-carrier integration platforms. ClickPost provides more holistic supply chain and shipping operation management solutions and is designed to be most effective for large companies, making it an excellent base for a sundae. This includes more advanced tech and automation for services like order allocation and creation, returns management, and shipping exception management.

Shiprocket is a good choice for smaller to medium enterprises that need quick access to more carriers to meet basic fulfillment requirements. ShipRocket also provides access to discounted shipping rates, making it cost-effective in the short run but making it harder for you to negotiate costs with carriers independently in the long run as your order volumes grow. Much like chocolate chips that are quick and easy to consume, they may leave you craving something more.

Delhivery is a highly practical carrier for most types of ecommerce businesses. However, juggling Delhivery with other carriers can become difficult despite Delhivery having easy tracking options. So to make the most use of Delhivery and your other carriers, your best option would be to integrate with Delhivery through ClickPost. This enables you to manage your orders with all your carriers, including Delhivery, in real-time, and automate parts of your shipping operations, so your carriers’ performances improve over time.  

Interested in knowing more about ClickPost?

.