TOP 10 ALTERNATIVES TO METAPACK
An Unbiased Comparison of MetaPack and Its Competitors
Branded Tracking Page
Cross-selling during tracking
Tracking updates to customers
|MetaPack||SMS, WhatsApp,Email||Email, SMS, Facebook||Email, SMS||Email, SMS, Webhooks||Email, SMS||SMS, WhatsApp, Email|
Shipping Delay Management
Integrated tracking dashboard
Failed deliveries Management
Provides shipping rates
Delivery Date Prediction
Why Companies Need To Shift From MetaPack to ClickPost
Intelligent Carrier Allocation
ClickPost AI automatically allocates orders to the best carrier based on shipping metrics like delivery region, shipping prices, RTO%, overall performance, customer reviews, etc.
Real-Time Order Tracking and Updates
ClickPost uses dual APIs, webhooks and polling to make sure orders can be tracked in real-time and triggers updates to customer’s email, SMS and WhatsApp.
Management of Shipping Exceptions and Delays
ClickPost’s exceptions management engine automatically resolves shipping/delivery exceptions, order delays and fake delivery attempts.
24/7 Tech and Customer Support
ClickPost’s around-the-clock technical support team ensures a faster onboarding time for companies so you can start shipping immediately. The tech support team is always on standby to address queries faster.
Best Returns Management
The ClickPost software offers a returns management portal that can be fully configured and customised to include various rules and metrics to deal with reverse logistics.
Most Competitive Shipping Rates
ClickPost offers the best value for money by offering services and features that can be customised to suit your shipping operations.
Top 10 Best MetaPack Competitors and Alternatives [2023 Updated List]
ClickPost is a leading global logistics SaaS platform that provides vital shipping and order management solutions to ecommerce companies. ClickPost WMS and OMS solutions help businesses scale quickly without spending a lot of their capital. Their implementation of both push and pull APIs ensures real-time updates to your customers. It also provides a fully self-serve returns portal under its returns management feature. With ClickPost, store owners can ship from a single unified dashboard, integrate with 250+ carriers and stay on top of their orders.
- ClickPost is pre-integrated with 150+ global carriers and helps businesses integrate with online marketplaces and storefronts like Amazon, Magento, Shopify, etc. with a click of a button. Don’t see your favorite carrier in the list? Just tell us and we will integrate with them on your behalf.
- A single API integration allows label printing, AWB printing, order creation, and much more.
- Provide real-time tracking with constant order updates to customers on a fully customizable branded tracking page that increases business with cross-selling opportunities.
- ClickPost’s recommendation engine auto allocates carriers for orders based on shipping location, weight, shipping rates, etc.
- Robust NDR Management (Non-Delivery Report) helps ecommerce stores tackle shipping delays and exceptions and lowers the RTO%.
- View and manage orders across various platforms in a single unified dashboard. Receive regular detailed analytics reports on shipping performance.
Pros: ClickPost's features perform exceptionally well with huge order volumes and has 24/7 customer care and tech support to solve queries. Provides fast multi-carrier API integrations.
Cons: ClickPost is most suitable for large online enterprises and very few SMEs.
AfterShip is an ecommerce tracking software that lends its services to all over the world. It has integrations with a huge number of carriers to provide shipping services in almost every region of the world. AfterShip can be integrated into your website or used through a standalone web interface. The AfterShip branded tracking is the premium feature of AfterShip. It comes with marketing features.
-Send orders all over the world with AfterShip’s 400+ carriers. Improve business opportunities with the marketplace and selling channel integrations.
-Provide full order visibility to customers with branded tracking and increase sales with massive cross-selling and upselling opportunities.
Pros: Ecommerce businesses can communicate with customers through the tracking page and help address concerns and queries.
Cons: Technical support is usually not available in the case of workflow bugs or other issues. For other shipping features, AfterShip alternatives like ClickPost, Shippo, Convey, etc., perform better.
ShipStation is an order and inventory management platform that helps ecommerce businesses with supply chain management solutions. It is known for brand promotion services. In addition to the usual features, ShipStation also supports inventory management and multi-channel inventory synchronization. ShipStation does not provide full-fledged fulfilment services. Therefore, if you're looking for complete e-fulfillment, then the ShipStation alternatives will surely help you.
-Get access to 70+ carriers and easy integrations with popular marketplaces and selling channels.
-Sync order data and inventory across all platforms and print shipping labels from a single dashboard.
Pros: Excellent inventory management services coupled with integrations to all major selling platforms.
Cons: After onboarding, many companies have faced the issue of bugs in their system and poor technical support.
ParcelPerform is a logistics software company with operations in the US. It offers excellent order management and tracking services to ecommerce companies. They enable ecommerce businesses to maintain independent Service Level Agreements (SLAs) with the shipping partners and come with a feature-rich logistics data toolkit.
-ParcelPerform comes pre-integrated with a whopping 600+ carriers that eCommerce companies can start using immediately.
-Share tracking updates with customers via a branded tracking page and messages. Receive performance reports on shipping.
Pros: Robust customer support helps reduce WISMO calls to e-commerce organizations.
Cons: The software can be hard to use because of repeated glitches and bugs. So what do you do? Take a look at one of the alternatives of ParcelPerform for a hassle-free shipping experience.
WeSupplyLabs is a shipment and order management software with major operations in the United States for ecommerce retailers. They are based out of Philadelphia and focuses on the automation of shipping processes. WeSupplyLabs also provides your customers the option of in-store or curbside pickups, making returns hassle-free.
-Choose from 100+ carriers to deliver orders and track orders through order notifications and also on a branded tracking page.
-Offers returns management software services through an easy-to-use returns portal.
Pros: Offers extensive customer support resulting in greater customer satisfaction.
Cons: Integration with carriers takes time. The carrier selection is limited with WeSupplyLabs. Therefore, if you'd like to cover more base with numerous carriers, then check out the WeSupplyLabs competitors.
Shippo is an ecommerce software that streamlines shipping operations and provides multi-carrier integrations for businesses. It has extensive reach in the United States. Shippo is also well equipped to handle global shipments. They offer some specific features aimed at streamlining customs clearance and tax calculation. Although Shippo offers various services, its customer support is not up to the mark. The Shippo alternatives selected by our team are up for the job.
-Get automated carrier selection from 85+ carrier integrations. Offer customs clearance and brokerage.
-Show ETA (Estimated Time of Arrival) on all orders via branded tracking page and send order updates to customers by email.
Pros: Lower shipping costs and faster onboarding process.
Cons: Hidden charges in shipping rates and poor customer service.
Narvar is an ecommerce shipping and supply chain management software that majorly operates in the United States. It aims to improve the post-purchase experience of customers. Narvar is popular with small ecommerce businesses due to their suite of features aimed at improving the experience of small ecommerce operations. This often proves to be a limitation for larger businesses. Additionally, Narvar's order status updates are not in real-time. This can be frustrating for many online sellers who get frantic calls from customers about their order's status. In this case, choosing a Narvar alternative can greatly help.
-Integrate with 350+ carriers, marketplaces, virtual storefronts, ecommerce platforms, etc. Manage returns and exchanges easily.
-Provide branded tracking pages for all customers and automatically print shipping labels.
Pros: Narvar pays enough attention to returns management and allows companies to customize their returns portal.
Cons: There is a delay in sending order update notifications to customers.
EasyShip is an American shipping software that provides shipping and tracking solutions to ecommerce companies. They provide businesses access to discounted and cheap shipping rates. EasyShip also has utilities aimed at global shipping, such as tax and duty calculation tools.
-Get free access to 250+ shipping carriers along with marketplaces, storefronts, and other selling channels.
-Schedule pickups, offer tracking updates, and avail of discounted shipping rates on orders with EasyShip. you can also compare shipping rates between FedEx, UPS and USPS. To know more about their price breakdown, check out our FedEx Vs UPS Vs USPS post!
Pros: The EasyShip software is simple, straightforward, and easy to use.
Cons: Companies experience several bugs and glitches in the EasyShip and next to no technical support.
Convey is a Metapack competitor that focuses on optimizing shipping operations and customer service. They feature interactions with a diverse range of carriers, storefronts, and other logistics service providers. They provide data management tools, a customer service toolkit, and analytics reports to contain logistics costs.
Convey also supports customized tracking notifications. This allows you to engage better with your customers. Since Convey is mostly operation in the US, shippers from other countries or sellers looking to deliver to diverse locations may find this software problematic. This problem can be easily solved by Convey alternatives.
-Features API level integrations with multiple carriers, storefronts, and marketplaces.
-Provides customized tracking notifications to your customers.
-Convey features a customer service toolkit to manage all your customer service related needs from one place.
Pros: Convey uses data analytics to provide analytics reports and perform predictive analysis.
Cons: Multiple glitches have been reported on the Convey platform.
ParcelLab is one of the most popular ecommerce logistics software in the European market. They are based out of Munich, Germany, and provide shipment management features, shipment tracking services, and analytics reports. ParcelLab has all the basic features required for order and shipment management and is a viable MetaPack alternative. It lacks some advanced features like exception handling tools. So, if you're pretty much sorted with your shipping operations and only looking to fine tune some of your services, then NDR management is a feature you must have. Therefore, some of the ParcelLab alternatives can be super useful to you.
-ParcelLab provides analytics reports by using your data.
-Provides customized tracking pages and tracking notifications.
-Features some upselling tools like product recommendations.
-Enables you to provide live chat support to reduce post-purchase customer anxiety.
Pros: Has a straightforward onboarding process.
Cons: Is not suitable for large businesses. The features are mostly geared towards small and medium enterprises.
How to Choose the Best Metapack Competitors and Alternatives
When you are looking to choose between the Metapack Competitors and Alternatives, the following points need to be kept in mind:
1) Software Cost and Pricing
The overall software cost and pricing should be an important consideration. You should also consider the pricing model. You might be charged a fixed fee or a fee based on the number of orders you are processing.
2) Integrations With Carriers
One of the most important considerations while choosing Metapack competitors and alternatives should be the range of integrations offered. Do check if the software you are choosing is integrated with the shipping partners you are using. Also, see if the software supports the marketplaces and storefront you are currently using or planning to create a presence on.
It is always better if the software features automatic carrier recommendations when the orders are shipped. If coupled with predictive analysis, this can significantly improve the overall shipping experience.
3) Range of Features
You should check if the features offered by the MetaPack alternative meet your business requirements. For this, you need to identify the current shortcomings of your ecommerce store and identify the features necessary to rectify them. Also check if the software covers all the features and tools you are already using. Additionally, check if the range of features will be adequate for you when your business grows in the future. Does it connect to Shopify shipping apps? How about Magento shipping? If these features are important to you, then take it up with your software vendor right away.
4) Order Tracking Features
Customized tracking updates delivered via different channels and a customized tracking page are basic necessities in today’s ecommerce space. This keeps your customers updated about the shipment status and lets them quickly check the status of the order. These can also be used to upsell and advertise products and to seek customer feedback. For merchants targeting specific tracking issues, a package and parcel tracking software would be a better fit.
5) Customer Support Provided
You will need to interact with customer support whenever something goes wrong. As shipping is the most vital part of your business and your entire store will go down in case of glitches, it is necessary to choose a software with excellent customer support.
You should look at reviews to understand their track record regarding customer service. It is necessary that the software provides real-time customer support. Platforms with only email based customer support are best avoided.
6) Overall Reliability of Software
Even if the software offers excellent and proactive customer support, every glitch results in downtime for your store. Therefore it is necessary to also look at the overall stability of the platform and the built in redundancies. As a rule of thumb, popular platforms are more reliable as they have been tested by a wide range of users. Metapack alternatives and competitors with only a handful of reviews are best avoided.
7) Exception Handling Features
No matter how good your shipping partner is, shipping and delivery exceptions will inevitably happen. Having proper exception handling features, including automated workflows to resolve exceptions will go a long way in reducing the percentage of failed deliveries. This also helps to maintain the customers’ trust in your business. Delivery exceptions will have a significant negative impact on the image of your business. An NDR Management Software will greatly reduce the number of RTOs.
FAQs on MetaPack and Its Alternatives & Competitors
1. Which Is The Best MetaPack Competitor?
Answer: MetaPack is a delivery management software for eCommerce companies. However, 1) ClickPost, 2) AfterShip, 3) ShipStation, and 4) Shippo are some of the MetaPack alternatives that can add efficiency to your end-to-end delivery operations. ShipStation and Shippo specialize in giving more delivery alternatives while ensuring lower shipping prices, while ClickPost and AfterShip offer exceptional exception management enhancing the post-purchase experience of their customers.
2. How To Choose The Best MetaPack Alternative?
Answer: When looking for the best MetaPack alternatives, there are four important factors to consider. First, is the shipping software's serviceability, which indicates that it operates in all your needed locations and can handle your order volume. Second, the platform's shipping services must be compatible with your company's needs. Third, a more technologically advanced delivery service that gives clients more insight and faster tracking rates. Finally, it must come in pocket-friendly pricing.
3. What Is MetaPack?
Answer: MetaPack is a delivery management software that aims to promote and expand business opportunities for ecommerce companies. It has 6 global offices across the world and works with 400+ carriers to provide faster shipping to customers. Some of MetaPack’s featured services include Next Day, Click and Collect, and International Delivery.
4. How To Track Orders With MetaPack?
Answer: MetaPack offers order tracking with its Delivery Tracker portal. Customers can track their orders on MetaPack by simply entering their DM Consignment Codes, Order Number, or Tracking Reference.
5. When Should I Start Looking For MetaPack Alternatives And Competitors?
Answer: Ecommerce companies should start looking for MetaPack alternatives when their business reaches a certain point where it starts outgrowing the services offered by MetaPack. As your business scales up you will realize your goals shifting from plain order fulfillment to enhancing the post-purchase experience of your customers. This stage requires focussing on returns management or reverse logistics, shipping exceptions management, and overall customer satisfaction.
|Software||Founded in||Headquarter||Founder||Employees||Location Served||Revenue|
|ClickPost||2015||India||Naman Vijay, Prashant Gupta||100+||U.S.A, UK, IN, CA, AU, JP, etc.||$2.4M|
|Aftership||2011||Hong Kong||Teddy Chan, Andrew Chan||120+||US UK, IN, JP||$7.5M|
Jason Hodges, Byron Weir
|270+||U.S., CA, AU, and UK||$39.9M|
|ParcelPerform||2013||Singapore||Arne Jeroschewski||110||SP, VN, GE||$8.7M|
|WeSupplyLabs||2008||Pennsylvania, US||Dragos Rus, Virgil Ghic||50||US, UK, India, Japan||N/A|
|Shippo||2013||San Francisco (U.S.A. (United States)||Laura Behrens Wu Simon Kreuz Max Diez||260+||U.S.A||$64.4M|
|Narvar||2012||San Mateo, CA||Amit Sharma||312||North America, EU, IN||$38.6M|
|Easyship||2014||New York, US||Tommaso Tamburnotti, Augustin Ceyrac||130+||