Poste Italiane API Integration and Tracking with ClickPost

Yes. ClickPost’s tracking webhook and API ensures real-time shipment visibility from first-mile to last-mile along with timestamps of scans. It consolidates all shipment details on a central dashboard. ClickPost notifications to customers covering 50+ shipping events on multiple channels, having integrations with 45+ communication gateways. It offers pre-built templates and language localization for added convenience.

ClickPost follows a standard protocol to tackle any delivery exceptions like missed deliveries to customers. It continuously monitors shipment statues and automatically identifies the issue behind failed deliveries. It promptly notifies you and triggers automated customer notification workflows via SMS, email, WhatsApp, and IVRS. It captures their feedback and relays the resolution back to the carrier to facilitate a successful delivery reattempt.

Absolutely. ClickPost’s consolidated dashboard simplifies shipping operations across Poste Italiane and other carriers. Businesses can configure automated carrier allocation based on performance metrics like RTO% and price. The dashboard allows you to track orders in real time, send post-purchase notifications, monitor SLA adherence, and access 50+ carrier-level performance reports. Its branded returns portal also supports return-to-exchange flows, catalog selection, auto-refunds, and more—streamlining end-to-end logistics in one unified interface.

Poste Italiane is Italy’s national postal operator and parcel delivery service provider tracing its roots to 1861. Operating over 12,800 post offices with 120,000+ staff, it has one of the largest postal networks in the country. In addition to mail and parcel delivery, the company has stakes in payments, telecommunications, insurance, and logistics. Poste Italiane offers specialized logistics services for eCommerce retailers, small and medium businesses, and enterprises. These include express domestic courier delivery within 1–2 business days, flexible delivery options, post office pickups, and door-to-door fulfillment. It offers dedicated account management for merchants. For cross-border shipments, Poste Italiane enables fast international delivery without limits on weight, size, or number of packages, reaching over 200 countries worldwide. The service is end-to-end—covering collection, customs clearance, and final delivery—and extends access to over 700,000 post offices, lockers, and international Access Points.Poste Italiane provides integrated logistics for e-fulfillment including storage, stocking, inventory receipt and control, picking, packing, and document generation. Moreover, its TMS (Transport Management Software) offers routing and parcel traceability. It mainly operates road transport services consisting of partial and full truck load.