RPX Online API Integration & Tracking with ClickPost

It’ll just take a few configuration updates to connect RPX Online’s API with ClickPost’s tracking system. First things first, go through the API documentation and collect the required API credentials. Next, implement the carrier authentication mechanism using those API credentials. Once integrated, ClickPost’s tracking APIs will retrieve real-time information on the shipment journey and show the updates on a unified tracking dashboard.

Of course! ClickPost updates the tracking portals with delivery delay events and notifies customers to make them free from anxiety. To handle delivery exceptions for RPX Online, ClickPost uses its NDR management system and AI NDR agent, Parth. After notifying the carrier of the latest NDR reports and segregating the cases into issue-specific buckets, it notifies customers to retrieve their responses. After they respond, the information is sent back to RPX Online so they can make the reattempts.

Enterprises will benefit from a range of operational advantages if they use ClickPost with RPX Online for high-volume shipment tracking. First of all, it provides a centralized dashboard that consolidates the tracking data across shipments and provides end-to-end visibility of the journey—from pickup to delivery. This reduces the manual labor of monitoring each shipment’s delivery status and saves time. On this dashboard, they can also monitor other carriers alongside RPX Online for a centralized view. At the same time, it offers visibility on exceptions so businesses can take quick action. It also offers a branded tracking portal where customers can monitor shipments on their own. ClickPost uses tracking APIs and webhook mechanisms to retrieve this tracking information. As a result, merchants will receive real-time updates on the shipment journey. In addition, it triggers automated custom delivery alerts to shoppers to reduce WISMO queries.

RPX Online, the logistics arm of Lenton Group, offers a wide spectrum of delivery and logistics solutions to businesses. With solid support from La Poste and Japan Post, RPX operates a vast delivery network across Europe and Asia. As of now, it serves 220+ countries worldwide and has established 30+ offices across the globe. The ezCommerce suite offered by RPX consists of solutions such as domestic & international parcel pickup and delivery for online sellers and businesses. It mainly offers two core services under ezCommerce: ezDistribution and ezWarehousing. In fact, it also offers catered solutions to different countries that are known as ez(Country) solutions. When it comes to its express solutions, it offers various options—silver, gold, and platinum. While silver is the economical solution, gold has been designed for shipments with special handling instructions. The Platinum option handles the most urgent deliveries. In addition, it also offers heavy metal delivery and dangerous goods delivery solutions. Besides these regular services, RPX offers a range of value-added offerings, such as ice packaging, import & export, added insurance, specialized containers, temperature monitoring, door-to-door service, and more. RPX supports easy integration with online storefronts such as WooCommerce, Magento, and Prestashop and takes care of label printing, online tracking, and data import.