The Courier Guy API Integration & Tracking with ClickPost

Yes! ClickPost automates status updates for The Courier Guy shipments. Its tracking API and webhooks retrieve information directly from the carrier’s backend and present it on the tracking portals after standardization. Plus, it also shows real-time updates on the customers’ tracking portal and sends automated alerts to them.

ClickPost's NDR management system handles the entire delivery exception process. First, it updates the carriers’ dashboards with current NDR reports. It then automates the customer communication process and takes care of the entire feedback loop. ClickPost has also launched an AI delivery exceptions manager to make the customer communication workflow more efficient. Additionally, ClickPost sends delay alerts to shoppers and updates the same on the tracking portals.

Combining The Courier Guy’s data with ClickPost’s multi-carrier capabilities presents multiple benefits for businesses. This integration enables smarter delivery decisions by allowing businesses to select the best carrier, helps manage shipments across carriers on a centralized portal, and automates the logistics workflow—from order creation and tracking to delivery to the end customers. In addition, ClickPost’s reporting module showcases the carriers’ KPIs, including those of The Courier Guy. Ultimately, this centralization helps identify bottlenecks, minimizes silos, improves operational efficiency, and streamlines the entire process.

Founded in 2000, The Courier Guy is a leading logistics company, primarily operating in South Africa. For the last 25 years, it has established a strong reputation by offering reliable services to businesses. It has a vast network of 200+ kiosks, 22 depots, and 1200 PUDO lockers. Under its offerings, The Courier Guy offers solutions like same-day express delivery (within 90 minutes), same-day economy service, overnight delivery, local same-day flyer, road freight, etc. Merchants can offer doorstep and locker delivery services to shoppers. Through its international shipping service, businesses can send both documents and non-document items. The Courier Guy offers integrations with Shopify and WooCommerce to help businesses unify the entire process. Plus, it has also launched a robust tracking system to help merchants oversee the shipment journey.