Overview of Shopify Shipping Policy
As an e-commerce merchant or company that operates through Shopify, it is clear that you understand the necessity of ease of doing business. A Shopify Shipping Policy is another essential ingredient in your recipe for the perfect e-commerce business. A shipping policy allows you to outline the terms and conditions of your deliveries and allows transparent communication between you and your customers.
Creating a shipping policy can be a task, especially if you plan to scale your operations. You tend to change carrier partners, fulfilment operations, and SLA terms when you scale. You have to ensure that the shipping policy is flexible enough to incorporate these changes, or you may have to rewrite the entire policy every time you change.
If you want to avoid the hassle of creating and writing a shipping policy from scratch, you can check out the shipping policy templates available on the internet. These templates make it so much easier to create a shipping policy as you have to add a few key details from your SLAs, and you will have a full-fledged shipping policy.
1) What is a Shopify Shipping Policy?
If you own a Shopify website or conduct your business through a Shopify Storefront, you will have to define a shipping policy for your customers. This allows the customers the terms and conditions for their deliveries and establishes a transparent environment to enhance and promote a healthy shopping experience. Shopify requires you to formulate a shipping policy according to its policies, where you have to outline various factors and terms for the deliveries. You must publish these policies on the website and ask the user to accept these policies while placing an order or signing up for your platform. This will help you save yourself from the hassle and complications when a shipping delay/exception occurs.
A shipping Policy can be defined as a legally binding document that states the terms and conditions outlined by the seller/shipper to deliver the goods to the customers and the requirements to be fulfilled if the order is to be returned. Usually, the shipping policy covers the delivery time and return window along with the additional charges and the party liable for these charges. The shipping policy also outlines an SOP in case of damaged/lost shipments.
Since the shipping policies cover essential details about the delivery and return process, the document must be clear and concise. It is vital to highlight critical parameters and enable transparent communication between the customers and the company. While most shipping policies cover shipping-related information, you can also include a return and exchange policy within the shipping policy to generate a more comprehensive resource on your Shopify website.
2) Need for Shopify Shipping Policy
Just as you saved yourself the technical hassle of building a website and focused on website development, you can save a lot of time and effort by publishing a shipping policy for your customers on your website. A Shopify website/storefront is an excellent first step towards starting a successful journey in the ecommerce sector and creating a Shopify Shipping Policy can be a close second.
By publishing a Shopify Shipping Policy on your website, you can declare the terms and conditions of delivery of orders according to the SLAs you have with your carrier partners. It enables you to communicate with your customers effectively and helps cover your legal and operational bases from liabilities in exceptional cases. You can always go one step further and declare the terms and conditions for returning and exchanging products within the shipping policy. To ensure you include everything in your Shopify Shipping Policy, you can check out some of the Shopify Shipping Policy examples available on the internet to get an idea about the format and the language you need to use. Alternatively, you can also use a Shopify Shipping Template to create your shipping policy.
As the order volumes increase, the shipping exception cases will increase. A clear and concise Shipping Policy document becomes instrumental in resolving such cases as the policy can determine the liable party. Furthermore, you can reduce the stress on your customer support team as a good Shopify Shipping Policy document should answer questions about your website's delivery and return process.
3) What to include in a Shopify Shipping Policy?
A shipping policy that outlines all the necessary terms and conditions regarding the shipping and delivery of the order can be instrumental in building trust with your customers. Since the Shopify shipping policy will act as an official document for your Shopify website, it must cover crucial details. Here are a few things that have to be included in your shipping policy.
3.1) Shipping Costs
Outlining and displaying estimated shipping costs in your Shopify Shipping Policy allows the customers to calculate the total price they will be paying for the product. If you provide free shipping on your products, the Shipping Policy should have a minimum cart value on which you provide free shipping. As the shipping cost is a variable factor, make sure that you cover all the exceptional cases and their cost.
3.2) Shipping Methods and Delivery Times
If you choose between various delivery methods and time frames, it is better to outline the charges and the differences in these methods in the shipping policy. It is easier to use a tabular format to denote the difference in the delivery times and costs of the different shipping methods. It is easier for the customers to comprehend the difference.
It becomes essential to disclose any shipping restrictions you may have in the Shopify Shipping Policy. Your carrier partners may not deliver to specific pin-codes or countries, or they may need the address in a particular format to process the order. This situation usually arises when you have a limited number of carrier partners. If your customer encounters these problems often, it may negatively impact your sales and revenue. To avoid these, most ecommerce companies use logistics solutions like ClickPost that give them access to a vast number of carriers and other features to enhance their customers' experience.
3.4) Lost/Damaged Shipment
Shipping and delays are a part of the logistic supply chain. Use your shipping policies to guide the customers about the right way to contact you and update them about their orders quickly. In case of damaged shipments, you state the terms for the shipment to be classified as damaged. Declare the process the customers need to follow to claim their exchange or refund.
3.5) Rules for International Shipping
If you cater to a global customer base, it is important to add the necessary details and instructions regarding importing your product to the most popular countries. You should also outline the liability of the custom duties and taxes so that customers understand the complex terms of international shipping.
3.6) Return and Exchange Information
If you have a return or exchange facility on your platform, it is better to address the terms and conditions associated with the return and exchange of your products. In the return policy, you have to cover various bases like eligibility and time frame for the return/ exchange, the cost of reverse logistics, etc. It is better to include this in the Shopify Shipping Policy so that you have a comprehensive policy document that outlines everything related to delivery and customer experience.
4) Where to find Shopify Shipping Policy Templates?
Creating a shipping policy can be a tedious task. But, with the internet giving us access to resources across the globe, it has become comparatively easy to create a shipping policy with the help of Shopify Shipping Policy templates.
To make it easier for you, multiple sites offer free Shopify Shipping Templates and paid templates. You can choose a template that suits your needs and brandings and add the required information to create your Shopify Shipping Policy. You will still have to add specific details to your shipping and delivery operations.
While choosing a free Shopify Shipping Policy Template, there are certain things that you should keep in mind. Firstly, you must ensure that the Shopify Shipping Policy Template you use is a free resource. The next thing you need to ensure is that you should include your branding and the company name as the header of your Shopify shipping policy document. Lastly, you must ensure that the template you have chosen covers all the necessary details you would want to tell your customers.
5) How to use a Shopify Shipping Policy Generator?
If you don’t like using a template to formulate your Shopify Shipping Policy, there are free Shopify Shipping Policy Generators you can use to formulate your shipping Shopify Policy. Shipping Policy Generators are a unique way to generate a shipping policy from scratch wherein an AI-enabled bot will create the shipping policy for you based on shipping operations.
To generate a Shopify Shipping Policy using a generator, you must add these few details in the generator parameters.
- Add the URL to your Shopify Website
- Add the details about the processing and delivery time according to the SLAs with your carriers.
- Add the shipping costs and the liable party. If there’s a free shipping policy, mention the minimum cart value eligible for free shipping.
- If you have a return/exchange feature on your website, add the terms and conditions for an eligible return. Add the number of days, product condition, etc., within the terms and conditions to not miss anything in your Shopify Shipping Policy.
- Add the party liable to pay customs duties and taxes for international shipments.
- Lastly, add any special terms or conditions you want to include in your shipping policy.
- Once the details are filled out, double-check them and click on generate.
- You should have a personalised shipping policy generated using a Shopify Shipping Policy Generator.
6) Where should I add my Shopify Shipping Policy on my website?
After you have a shipping policy that suits your needs, the next step is to decide the best location for it on your website. Visibility and accessibility to such vital information and documentation are of the utmost importance, as it determines the legitimacy of your website and promotes customer loyalty.
While adding a Shopify Shipping Policy, there are a couple of places where you must include the shipping policy document on your website. The first is the legal link to the about us section of your website. Add a separate link in the legal section to publish your shipping policy. The second place is the footer. The footer of your website should contain all the informative links, including the shipping policy, FAQs, etc.
In addition to these two places, you can also add a Shopify Shipping Policy link to your checkout page and add a checkbox marking that they accept the terms and conditions for the delivery. Displaying the shipping policy on the checkout page and asking the customer to keep it as accepted is one of the simplest and most effective ways to ensure that your customers are well-informed about their delivery timeline and terms.
A Shipping Policy is a document that outlines the terms and conditions for delivery, returns and exchanges. The policy document is the ideal way to declare these terms officially. In a Shopify shipping policy, you can outline the available delivery time, the shipping cost and the liable party, SOP in case of damaged shipments, the responsible party for custom duties and taxes in international freight, etc. Since the shipping policy covers crucial details, creating a comprehensive Shopify Shipping Policy is important.
But, creating a comprehensive shipping policy can be a challenging task. If you want to avoid the hassle, you can use free Shopify Shipping Policy templates available on the internet. Alternatively, you can also use Shopify Shipping Policy Generators to create a unique customised shipping policy.
8) FAQs about Shopify Shipping Policy
8.1) How do I add a shipping policy to my Shopify Website?
To add the Shopify Shipping Policy document to your Shopify website, you must open your Shopify Admin dashboard. From the settings menu, you will need to access the policies section. Add the created Shopify Policy Document here, review and click on save.
8.2) Do I need a shipping policy for my dropshipping Shopify website?
Yes, you need a shipping policy, even if you are into dropshipping. Since the customer purchases from your platform/ website, a shipping policy allows the customer to stay informed about the terms and conditions of the delivery.