Table of Contents
9 Key Benefits of Automated Shipment Tracking
Introduction
Losing shipments during delivery can be a nightmare for ecommerce businesses. It quickly frustrates customers and tarnishes the brand’s reputation. With numerous unpredictable challenges in delivery operations, more merchants are turning to automated tracking systems that ensure smoother shipping. They rely on shipping automation software to improve visibility and gain 360-degree control over their shipping.
Automated shipping helps ecommerce businesses reduce costs, reduce manual tasks, and reduce human error. Use of artificial intelligence and automated systems can simplify tasks like managing inventory, printing shipping labels, and notifying customers - all of which are key to improved customer experience. According to a study by Deloitte, customer-focused companies were 60% more profitable compared to the ones that were not. In this article, we will discuss the role and benefits of automation tools for real-time tracking, so stay tuned!
How Automated Shipment Tracking Enhances eCommerce Deliveries?
Customers expecting their orders often get impatient and anxious, not knowing where it is. It can lead to several WISMO inquiries, putting brands in questionable situations. In response, merchants use automated shipment tracking systems to offer enough clarity about parcels and provide estimated shipping times. Automated shipping gives you complete visibility through real-time updates about the package in transit.
It can enhance customer satisfaction, strengthen decision-making, increase efficiency in shipping ops, minimize labor costs, and give enterprises a competitive advantage. Automated shipping can help monitor the locations of shipments and improve safety and security in delivery ops.
9 Key Benefits of Automated Shipment Tracking in eCommerce
Automated shipping is a basic requirement for e-commerce brands to offer an excellent ecommerce shipping experience and prevent lost shipments. Here are a few benefits of automated shipment tracking:
1. Enhanced Customer Experience
Real-time tracking offers data access to brands and helps them convey that to customers. It reassures customers about their orders and helps businesses meet customer needs and preferences. Shipment tracking software allows inventory level optimization to fast-forward shipping and fulfillment. For example, you can coordinate with drivers and assign hubs based on real-time shipment information and cater to customer urgency.
2. Reduced Customer Support Inquiries
When customers know where their order is and how fast they will receive it, it gives them immense satisfaction and reduces WISMO (where is my order?) inquiries. Automated shipment tracking systems help businesses get maximum visibility through pre-integrated powerful APIs to ensure smooth data flow. It can send accurate order information to customers and build loyalty towards the brand.
3. Improved Delivery Accuracy and Visibility
Real-time tracking and automated shipping can give you a competitive edge in the ecommerce landscape. It enables you to gain operational transparency by identifying inefficiencies in the supply chain. It can improve inventory management and offer greater efficiency to merchants. A shipment delivery tracking system can fetch the Estimated time of arrival,(ETA) and notify customers worldwide. It can also reduce ETA service level agreement breaches during bulk shipping.
4. Cost Savings on Manual Processes
Automated shipping systems are modern tools that replace traditional shipping methods and manual labor which cost exponentially more. The all-in-one shipment software can handle high volumes of orders, reduce labor costs, transportation costs, and minimize the amount of incorrect deliveries during order processing. The tool is capable of improving communication between the business and the customer, improving the scope for ecommerce sales. You can also minimize idle times and fuel usage to save overall ecommerce shipping prices.
5. Reduced Risk of Shipping Errors
Shipment automation software minimizes shipping errors in supply chains and helps brands deliver orders more accurately unlike manual shipping. With automated shipping, you send notifications on changing order statuses, inform you about delays immediately, and confirm shipping. The automated shipping software can remove potential errors caused by a lack of information, misinformation, and miscoordination. It can save shipping times, enhance customer satisfaction, and increase the possibility of error free shipping.
6. Streamlined Returns Management
Enterprises have a hard time dealing with the reverse logistics process unlike order fulfilment. The back and forth on returns orders involves lengthy quality checks and advanced tracking during the returns process. Automated shipment tracking systems can get you out of the stringent returns process and make it less complex. It can offer the courier partner real-time tracking information and fetch the same from them to inform the brand that the order is on track. Automated returns management can enhance customer experience and decrease operational costs for international and domestic order fulfilment.
7. Improved Carrier Management
With shipment tracking software, it gets easier to manage multiple carriers and ecommerce shipping. Brands can collect data such as reports on customer preferences, shipping performances, and carrier reliability. You can use automated shipping to assign carriers based on consignment weight, location, or number of packages they can ship. With this, warehouse operations can become easier and brands can experience greater efficiency in fulfillment ops.
8. Seamless Integration with eCommerce Platforms
One of the key benefits of a shipment tracking system is its ability to seamlessly integrate with e-commerce platforms. Brands prefer automation software that can synchronize with online stores to automate delivery workflows. By choosing automated shipping software with e-commerce platform integration, they can take advantage of its features and functionalities such as order management and branded tracking page.
9. Data-Driven Insights and Analytics
Brands that use automated shipping tools can benefit from real-time updates and analytics to optimize their shipping processes. With real-time data and insights, sellers can save money and monitor performance. Automated shipping software can fetch delivery data to help you analyze demand predictions. This can improve supply chain visibility, reduce numerous lost shipments, minimize human error, save time in fulfilling orders, and ease returns management processes as well.
Streamline Your Shipping with ClickPost Automation for Effortless Operations
ClickPost is a SaaS logistics management platform for brands to oversee shipping operations. The software provider comes pre-integrated with 500+ carriers and offers comprehensive shipping automation. It offers powerful API systems, webhook solutions, and a centralized dashboard to keep an eye on orders across several carrier partners and replace time consuming tasks in shipping ops.
ClickPost has two returns management platforms, the Returns Pro and the Returns Plus that ease reverse logistics processes for brands. You can get in touch with solution experts and get to know more about the platform and its automated shipping offerings.
Bottom Line
Automated shipment tracking software is an inevitable part of e-commerce businesses. It will continue to remain relevant in the logistics industry for its game-changing capabilities, order accuracy, and visibility purposes. The above benefits of automated shipping can give you a strong understanding, enhance customer satisfaction, and help you choose the right shipment tracker for your venture.