Looking for WeSupplyLabs Competitors and Alternatives?

Here’s everything you need to know when comparing WeSupplyLabs alternatives and competitors. 

 

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BEST ALTERNATIVES TO WESUPPLYLABS

 

An Unbiased Comparison of WeSupplyLabs and Its Competitors 

 

Parameters
WeSupplyLabs
ClickPost
Shippo ShipStation Narvar ParcelPerform
Basic
Advanced
Intermediate
Basic
Advanced
Intermediate
Intermediate
Advanced
Intermediate
Intermediate
Basic
Basic
Email, SMS
SMS, WhatsApp, Email
Email
Email, SMS
SMS, WhatsApp, Email
Email, SMS, Webhooks
Intermediate
Advanced
No
Intermediate
Intermediate
No
No
Advanced
No
No
Basic
No
No
Yes
No
Yes
Yes
No
No
Yes
No
No
No
No
No
No
Yes
Yes
No
No
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes

 

 

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1. Branded Tracking Page 

 

WESUPPLYLABS: WeSupplyLabs provides a branded tracking page that displays the estimated delivery date and tracking updates for each order signified by the respective delivery milestone crossed. 

It also displays the order number as well as pictures of the items being shipped and monitored. 

CLICKPOST: The branded tracking page offered by ClickPost also displays order details, EDD and milestone-based tracking updates. 

    • PLUS, ClickPost also provides room for brand promotion as well as 3 unique features which are:

    • Delivery Delay Notifications - These are automated notifications sent to customers in real-time when a delay in delivery has been notified. 

    • Intelligent Product Recommendation - Brand promotions and product recommendations listed on the tracking page are selected with the help of an intelligent customer-focused algorithm. 

    • Standard Milestone Statuses - Delivery milestones crossed by orders are standardised so that customers know exactly what each milestone means. 

WINNER: ClickPost

 

2. Cross-Selling During Tracking

 

WESUPPLYLABS: WeSupplyLabs offers a tracking page for viewing delivery tracking updates. 

The branded tracking page allows room for promoting rewards, referrals and showcases for other products.  

 

CLICKPOST: ClickPost’s branded tracking page focuses on personalisations and customisations so it can be tailored to suit your brand. 

This branded tracking page enables promos, discounts and other offers to be displayed vividly. 

PLUS, ClickPost also uses smart product recommendations to showcase items that are in line with the customer’s preferences and most recent searches. This drives cross-sales percentages up. 

 

WINNER: ClickPost 

 

3. Tracking Updates to Customers 

 

WESUPPLYLABS: WeSupplyLabs enables you to automate the process of sending tracking updates to customers via Email and SMS. It offers options for upto 40 different types of notifications to be sent. 

These tracking updates can be customised in accordance with templates made available. All order information, including order number, items in the order and EDD are provided in these updates. 

 

CLICKPOST: ClickPost also provides automated tracking updates to customers that can be personalised and customised. These tracking updates also contain similarly relevant order information. 

PLUS ClickPost provides tracking updates with much greater accuracy and in real-time, thanks to the help of dual API integrations. The technology used by ClickPost for tracking is far superior to WeSupplyLabs, making it the go-to option when scaling up your business. 

FURTHERMORE, ClickPost also ensures all tracking updates are standardised to avoid confusion and offers multilingual messaging options to enable global outreach. 

WINNER: ClickPost

 

4. Returns Management

 

WESUPPLYLABS: WeSupplyLabs offers a returns center that allows you to customise your return policy and also make flexible return rules. 

This returns portal clearly lists products that can be returned, allowing instructions to be presented for returns and also allowing you to track items being returned. 

 

CLICKPOST: ClickPost offers a return portal that can integrate with an existing returns page or act as a new one. All return requests can be accepted and managed from here. 

Enterprises can designate return rules but also maintain control to change those rules or customise them on a case-by-case basis.  

PLUS ClickPost works with a multitude of carriers that provide efficient reverse logistics and tracking services. Carriers can then be automatically allocated for returning orders.

FURTHERMORE ClickPost’s returns portal also works effectively to manage exchanges, pickups and return exceptions. 

 

WINNER: ClickPost

 

5. Shipping Delay Management

 

WESUPPLYLABS: WeSupplyLabs sends tracking updates to customers via email and SMS notifying them of any delays in delivery of their order. 

 

CLICKPOST: ClickPost ensures tracking notifications are automatically sent to customers as soon as a delay or a stuck shipment is updated by the carrier. This is also how customers are informed of the new delivery date, thereby easing their anxiety. 

PLUS ClickPost also collects data on carrier performance and weeds out delivery delays by addressing the root cause. Further, whenever a delay is discovered, carriers are automatically sent notifications to ensure they take action to resolve the issue. This also reduces additional delays. 

 

WINNER: ClickPost

 
6. Integrated Tracking Dashboard

 

WESUPPLYLABS: WeSupplyLabs offers a uniform dashboard for viewing and tracking all orders. Orders can be tracked based on their delivery status, order number and carrier.  

 

CLICKPOST: ClickPost provides a single unified dashboard where all of your orders across all integrated carriers can be viewed at once. This dashboard displays delivery status along with order details. 

ADDITIONALLY, ClickPost’s dashboard also allows you to search for orders quickly with the help of clearly defined search parameters and filters. 

 

WINNER: ClickPost and WeSupplyLabs


7. Failed Deliveries Management

 

WESUPPLYLABS: In case of failed deliveries, WeSupplyLabs enables customers to reschedule those deliveries or opt for curbside/store pickups.  

 

CLICKPOST: ClickPost also ensures customers are notified in case of failed deliveries and goes a step further to enable them to be part of the delivery process. 

ClickPost’s failed delivery management protocol first identifies the cause of the failed delivery as soon as it is notified to the carrier. Cause-specific queries are then sent to customers and the answers then pushed to carriers. 

This process ensures that delivery agents are able to successfully hand over the item on the second attempt. This reduces the overall volume of failed deliveries and allows you to address each cause for a failed delivery appropriately. 

 

WINNER: ClickPost


8. Shipping Rates

 

WESUPPLYLABS: Discounted Shipping rates are not provided by WeSupplyLabs.  

 

CLICKPOST: ClickPost also does not provide shipping rates. Enterprises are empowered to negotiate shipping rates with carriers and then configure the same through ClickPost’s system.

 

WINNER: ClickPost and WeSupplyLabs

 

9. Analytics

 

WESUPPLYLABS: WeSupplyLabs provides a comprehensive dashboard to enable logistic analytics to be measured. It reviews a number of parameters in specified time frames, like customer satisfaction (CSAT), shipment statistics, and cancellations.  


CLICKPOST: ClickPost also has a separate exhaustive dashboard for analytics. In fact, this dashboard acts as a self-service hub enabling enterprises to select the metrics they wish to measure, from carrier performance and stuck shipments to CSAT, failed delivery management and other post-purchase KPIs. Accordingly, customised reports are sent to enterprises so they may gain actionable insights to improve end-to-end operations. 

 

WINNER: ClickPost and WeSupplyLabs


10. Delivery Date Prediction

 

WESUPPLYLABS: WeSupplyLabs offers a delivery date calculator that uses historical delivery data, and flexible rules like transit times and delivery area to determine an estimated delivery date.

This delivery date can be displayed on the pages of your choosing. WeSupplyLabs also offers an option for estimating backorder processes for the order, like estimated in-transit date. 


CLICKPOST: ClickPost uses AI, machine-learning and API integrations to predict delivery dates with accuracy. In addition to carrier performance and order details, a greater range of information is processed to arrive at the estimation.  

Estimated Delivery Dates are calculated as soon as customers enter their pincode and are displayed on the product page prior to checkout, and again on both the tracking page and tracking notifications. 

 

WINNER: ClickPost and WeSupplyLabs


11. Multi-Carrier Integration 


WESUPPLYLABS: WeSupplyLabs works with other dedicated third party logistics platforms to provide integration services. These third party integration platforms enable virtual storefronts, carriers and other software to be integrated with enterprises.

CLICKPOST: ClickPost provides direct integrations with 150+ different partnered carriers and also offers integrations with new carriers as well. These integrations also extend to virtual storefronts, WMS, ERP and other potential partnered platforms for enterprises. 

PLUS ClickPost provides the fastest carrier integrations available on the market. ClickPost integrates large enterprises with carriers within 24 hours, and can also do the same with newer and more niche carriers with the help of a dedicated tech team. 

 

WINNER: ClickPost 

 

When Do Companies Need To Shift From WeSupplyLabs to ClickPost

Smartest Carrier Allocation

ClickPost allocates carriers for each order in accordance with metrics of your choice related to various aspects of carrier performance

Unbeatable Tracking Updates

Using dual API integrations, polling, webhooks and other mechanisms, ClickPost provides the fastest order tracking updates.

Deal With Delivery Exceptions

Automatically resolve a wide variety of delivery issues and shipping exceptions using an intuitive workflow provided by ClickPost

Superior Technical Support

With ClickPost and its support team available 24/7, onboarding, maintaining and updating your dashboard is a breeze

Exhaustive Returns Management

Easily manage your returns, keeping in mind pickups, exceptions, QC, exchanges, etc., using ClickPost’s customisable Returns Portal

Most Cost-Effective Software

ClickPost lets you choose the features you want to use and customise them so that you get the best experience at the best price

 

TOP 10 WESUPPLYLABS COMPETITORS AND ALTERNATIVES IN 2021

 

1. ClickPost

Overview: 

As a leading shipping software operational across the globe, ClickPost helps ecommerce businesses manage end-to-end shipping operations with high tech installments and constant support.

Features: 

  • Integrate with over 120 carriers, selling channels, and marketplaces. 

  • Track and manage all orders from a single unified multi-carrier dashboard

  • Complete order creation, AWB and shipping label generation, and pickup assignment using only 1 API integration.

  • Using dual API integrations, you receive tracking updates in real-time that are automatically sent to a branded tracking page and customers via SMS, email, and WhatsApp 

  • NDRs failed deliveries and shipping exceptions are auto-resolved using ClickPost NDR Management 

 

Pros: Onboarding, integrating and management of orders is a quick and easy process with ClickPost

Cons: SMBs are not usually suited for ClickPost’s services as they are designed for larger order volumes 

 

2. Shippo 

Overview: 

Shippo is a San Francisco-based company that provides automation for various shipping services through multi-carrier integrations.

Features:

  • Integrate with 85+ carrier and storefronts

  • Compare various discounts and shipping rates after address validation for cost-based carrier selection.   

  • Create shipping labels automatically for all orders, existing and new, and provide customs clearance.  

  • Estimated Time of Arrival (ETA) can be displayed to customers

  • Order tracking updates are shared with customers via a branded tracking page on ecommerce platforms and via email. 

Pros: Shippo offers extremely low shipping rates and a quick onboarding process

Cons: Shippo provides minimal tech support and has been known to charge hidden costs and fees  

 

3. ShipStation 

Overview:

ShipStation is an inventory and shipping management software that provides multicarrier integrations and brand promotional services.

Features:

  • Integrate with 70+ carriers and selling channels 

  • Synchronize your inventory across multiple channels to receive stock appraisals 

  • Generate shipping labels in bulk and with various discounts on shipping fees.  

  • Display order tracking notifications on a branded tracking page

  • Make your shipping labels and returns request portal brand-specific  

Pros: ShipStation helps ensure high-end inventory management so there is minimal loss of stock  

Cons: Tech support provided by ShipStation is minimal when it comes to regular glitches.  

 

4. ParcelPerform 

Overview: 

ParcelPerform is an ecommerce shipping solution that is largely operational in the US and provides both data management and tracking services.

Features:

  • Integrate with 600+ global logistics carriers and ecommerce partners

  • Share tracking notifications with customers via multiple channels and a branded tracking page.

  • Use the customer service toolkit to respond to customer queries quickly and reduce WISMO Calls.  

  • Receive constant data and analytics reports on request that inform you how major KPIs are being met.  

Pros: With ParcelPerform, you can increase the speed at which you respond to customer queries.  

Cons: In case you use ParcelPerform for multiple tasks, you will likely encounter numerous glitches.    

 

5. Narvar 

Overview: 

Narvar is one of America’s favorite ecommerce shipping and logistics platforms. They specialize in ease of shipping operations and improvement of post-purchase experience.

Features:

  • Integrate with 350+ carrier and ecommerce partners

  • Package tracking notifications are automatically displayed on a branded tracking page and sent to customers via multiple channels.

  • Use a customizable returns portal to manage exchanges and returns.  

  • Receive reports on specified analytics regularly.

  • Make use of Narvar’s Concierge services which use Concierge centers for faster pickup and drop.   

Pros: Most of the services offered by Narvar are customizable allowing you to make optimal use of them.  

Cons: Narvar order tracking updates have been known to be delayed or slow, i.e., not always provided in real-time.    

 

6. Convey 

Overview: 

Convey is a US-based shipping management software that improves the customer experience using integrations and predictive analysis.

Features: 

  • Integrate with multiple ecommerce partners and carriers to share order information 

  • Predict and display Estimated Delivery Dates to customers on your ecommerce platform 

  • Send automated order tracking updates to customers   

  • Improve shipping operations with the help of predictive analytics reports  

Pros: Using Convey enables you to improve response times for customer queries

Cons: Convey does not offer services for brand promotion or shipping exceptions management 

 

7. EasyShip

Overview: 

EasyShip is a shipping software that operates for ecommerce businesses in America. Its primary goal is to improve carrier and order tracking as well as shipping speeds.

Features:

  • Integrate with 250+ global carriers and other ecommerce partners

  • Select carriers for each order after comparing various shipping rates and discounts offered. 

  • Offer dynamic checkout rates to customers to increase checkout conversions. 

  • Generate shipping labels, track orders and assign carriers for pickup from a single platform. 

Pros: As the name suggests, EasyShip is easy to integrate with and to use.

Cons: Technical issues have been known to arise when using EasyShip  

 

8. Aftership 

Overview: 

Aftership is a company based out of Hong Kong that is most well-known for its order tracking and package tracking features as well as other shipping services.

Features: 

  • Integrate with 400+ global carriers as well as ecommerce partners like selling channels and online marketplaces. 

  • Automatically share order tracking notifications with customers at fast speeds. 

  • Order statuses updated on a branded tracking page for customers to view

  • Improve post-purchase customer experience with the help of analytics.  

Pros: Aftership enables easier proactive communications with customers through fast tracking updates. 

Cons: Aftership does not provide sufficient support to deal with glitches 

 

 

FAQs on WeSupplyLabs AND ITS Competitors & Alternatives

 

1. What Is WeSupplyLabs?

Answer: WeSupplyLabs is a shipping software that enables orders to be tracked from a single dashboard, estimated delivery dates to be displayed for faster conversion, and faster response times with the help of order tracking notifications. With WeSupplyLabs, you can offer customers options for self-service return requests as well as curbside or in-store pickups for orders. WeSupplyLabs focuses on providing a unified shopping and shipping experience.

 

2. Which is the best WeSupplyLabs alternative?

Answer: The best WeSupplyLabs alternatives are undoubtedly ClickPost, Narvar, ShipStation, Shippo and ParcelPerform. By selecting one of these competitors of WeSupplyLabs, you get access to a different range of shipping services. This can include everything from negotiable shipping rates to curbside or station pickups, to shipping exceptions management which can improve your revenue stream dramatically.  

 

3. What are the criteria for selecting the best WeSupplyLabs alternative?

Answer: There are numerous alternatives and competitors to WeSupplyLabs that you can choose from, but that choice needs to be made keeping the following considerations in mind. 

  1. Serviceability: This refers to the area in which the software in question provides its services and the volume of orders it can handle on a monthly basis. 

  2. Shipping services: Compare the shipping services offered by WeSupplyLabs to those offered by the alternatives of WeSupplyLabs. Then measure those against the services you know you need.  

  3. Visibility: Make sure the software in question is using the most advanced tech and resources to ensure fast tracking updates and real-time order visibility. 

  4. Cost: The price of any software should encompass a range of services. This price should be weighed against the reduced operational costs you’ll end up with after applying the said services. 

 

4. How do you track an order with WeSupplyLabs?

Answer: Once WeSupplyLabs is integrated with your ecommerce platform and your storefronts, it enables you to print shipping labels for each order. The shipping label assigns the order a unique identification number that can be used to track the order from your WeSupplyLabs dashboard.

 

5. Why do people shift from WeSupplyLabs to other alternatives?

Answer: WeSupplyLabs offers basic shipping services designed to automate certain common functions. However, as your business continues to scale up, so do operational costs and WeSupplyLabs does not work as effectively as many of its alternatives and competitors to combat this. That’s why many ecommerce businesses eventually shift from WeSupplyLabs to other competitors that provide more targeted services that actively reduce operational costs.  

 

6. When should I start looking for WeSupplyLabs alternatives?

Answer: When you begin to scale up your company in such a manner that fulfillment remains static but customer experience needs to be improved, that’s when WeSupplyLabs alternatives come into play. These competitors may offer you more viable shipping rates, greater scope for monitoring and improving carrier performance, and overall target enhancement of post-purchase customer experience and profitability. 

 

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