ClickPost vs. WeSupplyLabs: A Comparison of Features, Pricing, & Benefits

Trusted by 450+ global brands

A Quick Comparison Between ClickPost and WeSupplyLabs:

Brand Controlled Tracking Suite	Customizable, domain masking, white-labelled features, AI recommendations, NPS survey etc.	1	2
Visibility Across Shipment Lifecycle	Advanced tracking with webhook integrations, API polling, centralized shipment monitoring, smart status unification	1	1
Adaptive Returns for Profitability	Tailored returns policy, advanced RMA with configurable eligibility, SKU exceptions, quality checks	1	1
Delivery Accuracy Efficiency	Customizable EDD models, adjustable Out-For-Delivery accuracy, bespoke models	1	2
Proactive EDD Breach Monitoring and Adjustments	Detect EDD breaches and auto-updates tracking portal with revised dates	1	3
EDD Integration in the Website	Flexibility of embedding EDD into product pages, tracking portal, notifications, etc.	1	2
Fast-Paced Multi-Carrier Integration	Integration with pre-connected carriers within 1 day using single API	1	2
Carrier Selection For Cost Optimization	Chooses cost-effective carriers based on SLA, shipping rates, and cost efficiency	1	3
Personalization and Cross-Selling Assets	Suggests products based on customer profile for cross-selling on tracking portal	1	2
Status Standardization & Centralized Tracking Panel	Control tower for integrated order visibility, easy filtering, proactive exception handling	1	1
Multi-Channel White Labeled Notifications	Real-time notifications across multiple channels, pre-built customizable notification templates	1	2
Shipping Delay Detection & SLA Monitoring	Proactively monitors the likelihood and actual breach with early signals	1	2
Admin-Controlled Returns-to-Exchange Conversion	Converts returns to exchanges, including any bundle items or other variants	1	2
Site-wide Exchanges	Enables full-catalog exchange with price variance resolution	1	2
Auto-triggered Refunds	Automates refund payments in various forms at pre-defined milestones	1	2
Manual Refund Override	Override automated refunds in case of high value items	1	2
Omnichannel Returns	Enables omnichannel returns with PUDO serviceability, harmonized EDD and cross-store returns	1	1
Return Label Generation	Automatic generation of return labels including pre-printed labels in bulk	1	1
Intelligent Order Routing	Automatically directs returned items to designated locations and warehouses	1	2
Fraud Prevention & Returns Analytics	Prevents return abuse with quality checks, incentive controls, and limits on returns	1	2
Return Shipping Fees	Implements shipping fees based on return reasons or business need	1	1
Carrier Performance, Marketing, Shipping Analytics	Multi-dimensional reports and critical analysis of delivery, marketing, returns, carrier performance	1	2
Tracking Security and PII Masking	Stringent emphasis on customer privacy with security keys and PII masking	1	2
Robust Security Compliance	Advanced security certifications like SOC2, GDPR, ISO 27001, etc.	1	2

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	ClickPost	WeSupplyLabs

ClickPost

WeSupplyLabs

Who’s the final winner?

The Answer is ClickPost!

Both ClickPost and WeSupplyLabs excel in distinct areas. But for fast-scaling brands focused on ROI and operational depth, ClickPost delivers much more. It offers faster product cycles, greater configurability, and smarter systems that scale with you.

ClickPost doesn’t just improve returns—it redefines the post-purchase journey. Brands using ClickPost have reduced order-related queries by 54% and improved NPS scores by over 75%. With real-time tracking, proactive notifications across all significant milestones, and shipment exception handling, 93% of customer delivery expectations are fulfilled—driving stronger CX and long-term loyalty.

While WeSupplyLabs offers a polished interface for tracking and returns, ClickPost combines that polish with deeper operational control. It optimizes both the customer experience and the logistics systems behind it. ClickPost unifies post-purchase journeys across channels and integrates with 550+ carriers, 8+ WMS, ERPs, and OMS tools, and 30+ storefronts. Brands can configure rules for EDDs, return approvals, exchange workflows, and every communication touchpoint.

ClickPost’s Industry Benchmarking suite and Control Tower are real drivers of scalability. Benchmarking gives brands a clear view of how they perform against the market, while the Control Tower safeguards delivery and return flows with proactive exception handling. Combined with performance metrics, these systems help unlock both customer satisfaction and business growth.

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Frequently asked questions (FAQ's)

How does ClickPost compare with WeSupplyLabs in enhancing the post-purchase experience?

ClickPost automates the post-purchase journey with real-time tracking, targeted and personalized communication, and ensures high delivery success. It offers enterprises control to tailor their customer experience. WeSupplyLabs offers polished returns user experience and customizable tracking pages. However, it lacks the depth of automation and backend control that ClickPost brings.

Does ClickPost offer better failed delivery and NDR management than WeSupplyLabs?

Yes. ClickPost’s Control Tower monitors shipments end-to-end, flags exceptions, and proactively contacts customers. Its automated NDR system captures failures in real time, gathers customer input in a communication flow pre-defined by brands, and coordinates reattempts with carriers—often the same day. WeSupplyLabs lacks this level of automation and proactive resolution.

Which is more scalable for mid- to large-sized brands—ClickPost or WeSupplyLabs?

ClickPost is a better option for fast scaling mid-sized brands and enterprises supporting rapid feature deployment, fast turnaround on custom requests, a wide integration library, and robust backend controls. Its architecture scales effortlessly across geographies and carrier networks, helping teams reduce manual ops and unlock stronger ROI in post-purchase and returns.

Do ClickPost and WeSupplyLabs both support branded tracking, and how do they differ?

Yes. WeSupplyLabs offers branded tracking pages with multiple customization options and embedded customer surveys. In addition to supporting these, ClickPost adds more flexibility, offering custom domains, smart product recommendations, multi-language flows, and integrations across platforms—designed for enterprises with multiple stores or global operations. It also supports custom branded tracking for hyperlocal deliveries.

Which offers more flexible pricing for growing logistics teams—ClickPost or WeSupplyLabs?

ClickPost offers flexible, usage-based pricing without feature restrictions, allowing retailers to pay only for what they use and scale up as needed. WeSupplyLabs uses tiered pricing, starting at $120/month for 2000 shipments. Its key features are locked behind its advanced pricing models. ClickPost doesn’t restrict feature access by pricing tier—businesses are free to choose and combine any modules that fit their needs.

ClickPost vs. WeSupplyLabs

Trusted by 450+ global brands

A Quick Comparison Between ClickPost and WeSupplyLabs:

Who’s the final winner?

Streamline your shipping experience with ClickPost