Best 15 Shipment Tracking Software and Tools in 2025

Why Shipment Tracking Software is Essential for Businesses

For eCommerce companies, efficient logistics is no longer just a back-end process. It directly impacts customer satisfaction and retention. Shipment tracking tools are a cornerstone for modern businesses striving to provide the best post-purchase experience.

A study by Wolfgang Digital found that most revenue for eCommerce brands comes from returning customers. It underscores the importance of ensuring a positive delivery experience, which shipment tracking software can enable.

Key Reasons Why Businesses Need Shipment Tracking Solutions

• Elevated Customer Experience: Real-time updates help reduce customer anxiety about "Where's my package?" queries.

• Cost Management: By streamlining operations and identifying inefficiencies, businesses can cut unnecessary costs.

• Data-Driven Decision-Making: Comprehensive analytics help businesses refine their delivery strategies and improve performance.

• Returns Management: Simplified return tracking adds convenience for both businesses and their customers.

• Brand Trust and Loyalty: Transparent shipping processes foster a strong connection between businesses and their customers.

What Are Shipment Tracking Software platform?

Shipment tracking software tools are advanced systems that enable businesses to monitor the movement of goods from dispatch to delivery. Besides providing visibility, these tools also boost operational control. They ensure a flawless logistics experience for businesses and their customers.

Defining Shipment Tracking System

• Technology-Driven Solutions: These platforms leverage APIs, machine learning, and predictive analytics to offer real-time tracking updates and improve delivery accuracy.

• Automation in Logistics: They eliminate manual tracking efforts by automating notifications, tracking updates, and exception management.

The Best 15 Shipment Tracking Software in 2025

Selecting the right shipment tracking platform is critical for optimizing logistics and ensuring customer satisfaction. Whether you are managing a small eCommerce store or a large-scale operation, understanding the features, pricing, and benefits of each tool helps you make informed decisions. Below, we explore the top 15 shipment tracking solution options available today.

1. ClickPost

ClickPost is one of the fastest-growing shipment tracking platforms globally, known for its robust multi-carrier integration and comprehensive analytics. Designed to streamline post-purchase operations, ClickPost enables businesses to ease carrier selection, improve customer communication, and reduce operational inefficiencies. With an intuitive dashboard, ClickPost provides visibility across every stage of the delivery process, from order creation to successful delivery or returns.

This software is particularly ideal for eCommerce businesses handling high order volumes, as it simplifies logistics complexities through automation. Its ability to provide branded tracking pages boosts consumer loyalty. At the same time, its AI-driven non-delivery report (NDR) management system reduces return-to-origin (RTO) rates, saving businesses money and time.

2. AfterShip

AfterShip is a leading automated shipment tracking software for businesses of all sizes. With integrations across 1,100+ carriers, it provides a unified platform to manage and track shipments globally. The intuitive dashboard consolidates tracking updates, enabling businesses to resolve delivery delays proactively. AfterShip also excels in customer engagement with automated email and SMS notifications at every stage of the delivery process.

3. Sendcloud

Sendcloud is a powerful shipment tracking software designed for eCommerce, retail, and third-party logistics (3PL) businesses. By leveraging Europe’s largest dataset of shipping events, Sendcloud provides actionable insights into carrier performance, estimated delivery times, and potential delays. Its branded communication features increase customer touchpoints, improving satisfaction and boosting sales through promotional opportunities.

4. Beacon

Beacon offers advanced tools for real-time transportation tracking and logistics planning. Focusing on freight tracking via air and ocean routes, it provides robust solutions for supply chain visibility. Businesses benefit from features like route optimization, emissions reporting, and cost management, making Beacon a preferred choice for enterprises with complex supply chain needs.

5. Narvar

Narvar focuses on enhancing post-purchase experiences through branded tracking pages, automated notifications, and predictive delivery insights. Widely used by major brands like Sephora and Levi’s, Narvar transforms delivery tracking into a tool for customer retention and revenue growth. It also offers tools to simplify returns management, further strengthening its utility for eCommerce businesses.

7. ParcelLab

ParcelLab is a global post-purchase software solution focused on improving customer retention. It automates communication during the delivery phase and offers detailed performance insights to help businesses improve logistics operations. Personalized touchpoints and proactive updates ensure customers remain engaged throughout the delivery process.

8. Parcel Perform

Parcel Perform offers a comprehensive parcel tracking solution designed for enterprises, logistics providers, and eCommerce businesses. By integrating with over 800 carriers worldwide, Parcel Perform delivers real-time tracking updates and analytics to augment logistics processes. Its powerful data tools help businesses gain insights into delivery performance and improve overall customer satisfaction.

9. Shipwell

Shipwell is a versatile shipment tracking platform that integrates freight visibility with transportation management. Designed for scalability, it supports businesses in managing shipments across multiple transportation modes, including road, air, and sea. Shipwell’s real-time tracking and collaboration features make it an ideal choice for wholesalers, freight brokers, and manufacturers.

10. WeSupply Labs

WeSupply Labs focuses on improving the post-purchase experience for eCommerce businesses. By providing real-time tracking and estimated delivery dates, the platform reduces customer service inquiries while enhancing satisfaction. Its integration-friendly design makes it easy to connect with existing shipping and customer service systems.

11. Shippo

Shippo is an easy-to-use shipment tracking solution designed for small to medium-sized eCommerce businesses. It provides real-time tracking updates and branded tracking pages to elevate customer experience. Shippo’s flexible pricing and comprehensive features make it a cost-effective choice for businesses looking to streamline logistics.

12. ShipStation

ShipStation is a leading platform for shipping and order management, providing tracking solutions for businesses across Europe, North America, and Australia. Its user-friendly interface and extensive carrier integrations make it a go-to choice for small and medium-sized enterprises. The platform simplifies post-purchase communication, ensuring customers receive timely updates.

13. MetaPack

MetaPack is a comprehensive delivery management solution trusted by some of the world’s largest eCommerce brands. It integrates with over 400 carriers and 4,900 delivery services to ensure efficient shipping operations globally. MetaPack excels in offering dynamic delivery options and advanced analytics, making it suitable for businesses of all sizes.

14. ShippyPro

ShippyPro is a versatile shipment tracking tool that supports businesses operating across more than 50 countries. With integrations for over 180 carriers and 85 sales channels, it simplifies global shipping operations. ShippyPro’s advanced tracking and analytics tools help businesses improve efficiency and customer satisfaction.

15. EasyShip

EasyShip is a cloud-based logistics platform that simplifies cross-border shipping for eCommerce businesses. By offering exclusive courier rates and automated shipping solutions, EasyShip helps businesses expand their global reach. Its intuitive dashboard enables users to manage shipments, track orders, and handle customs paperwork with ease.

Key Features of the Best Shipment Tracking Software

Shipment tracking software tools are transforming how businesses manage their deliveries. These tools are designed to eliminate inefficiencies, reduce delivery errors, and offer complete visibility to businesses and customers.

Let us explore the key features that define top-tier shipment tracking solutions and understand why they are vital for supply chain management in today’s business environment.

1. Multi-Carrier Integration

Shipment tracking software with multi-carrier integration allows businesses to connect with multiple shipping providers on a single platform. This feature streamlines operations by enabling businesses to manage and compare rates, generate waybills, and handle shipments without switching systems. For instance, businesses can choose the most cost-effective carrier for local deliveries while opting for specialized providers for international shipments.

• Why it matters: It ensures flexibility and adaptability, especially during peak seasons or when specific carriers experience delays.

• Key benefit: Reduced operational bottlenecks through perfect carrier management for all your shipments.

2. Real-Time Tracking

Real-time tracking is the backbone of any shipment tracking platform. It provides precise updates on shipment locations at every stage of the journey, offering businesses and their customers unmatched transparency. Businesses can proactively address delays or rerouting needs, ensuring customers get all the information.

• Why it matters: It improves customer confidence by providing accurate delivery timelines and updates.

• Key benefit: Minimizes "where is my order" (WISMO) inquiries, reducing customer support workload.

3. Customizable Notifications

This feature allows businesses to tailor notifications to meet customer preferences, such as updates via SMS, email, or push notifications. Notifications can include dispatch confirmations, estimated delivery times, or delays, ensuring customers stay informed throughout the delivery process.

• Why it matters: Improves the post-purchase experience by providing personalized communication.

• Key benefit: Builds trust and improves brand loyalty through proactive customer engagement.

4. Reporting and Analytics Tools

Advanced reporting tools offer data-driven insights into shipping performance, carrier reliability, and delivery times. These analytics allow businesses to identify inefficiencies, improve delivery routes, and improve logistics operations for better outcomes.

• Why it matters: Helps businesses track and measure performance across carriers and regions.

• Key benefit: Drives informed decision-making and continuous process improvement.

How to Choose the Right Shipment Tracking Tool for Your Business?

Selecting the right shipment tracking software can be a game changer for businesses looking to optimize logistics and improve customer satisfaction. With so many tools available, each offering distinct features, knowing what to prioritize can make all the difference.

Below, we explore essential considerations to help you make an informed choice.

1. Accuracy of Tracking Information

Accurate tracking information is the backbone of any shipment tracking tool. Customers rely on precise updates to plan their schedules, while businesses need reliable data to manage logistics and reduce delivery-related queries.

For example, tools like ClickPost provide real-time location updates with detailed status changes, eliminating the "Where is my order?" anxiety for both businesses and customers. Accuracy ensures a smooth delivery experience, builds trust and reduces operational headaches.

2. Frequency of Delivery Updates

Frequent updates are essential to keeping customers informed at every stage of the shipping journey. Tools that offer periodic notifications for key milestones—such as dispatch, in-transit, out for delivery, and delivered—help maintain transparency.

Consider platforms that allow customizable update intervals to match your operational needs. For instance, Narvar’s shipment tracking solution provides proactive alerts, reducing the need for manual follow-ups and improving the overall post-purchase experience.

3. Cost-Effectiveness

Affordability should not mean compromising on quality. Evaluate the pricing models of shipment tracking tools to ensure they fit your budget while delivering value. For businesses handling bulk orders, tools offering volume-based discounts or subscription models are ideal.

ClickPost, for example, allows businesses to manage multi-carrier shipping through a unified platform, helping cut costs associated with managing multiple integrations separately. Always weigh the tool's benefits against its pricing to gauge long-term value.

4. System Integration Capabilities

A shipment tracking tool that integrates easily with your existing platforms—be it e-commerce websites, CRMs, or warehouse management systems—is indispensable. Integration reduces manual data entry, synchronizes orders, and ensures smooth operations.

Platforms like Sendcloud and ShipStation offer plug-and-play compatibility with popular sales channels like Shopify, Magento, and WooCommerce. It enables businesses to streamline processes and maintain accurate order records.

5. Ease of Use

No matter how robust a tool is, its complexity can deter effective usage. A user-friendly interface with clear navigation and intuitive dashboards is key. For example, Shippo simplifies tasks like generating tracking pages and sending automated notifications, making it accessible for teams with varying technical expertise. Easy-to-understand tools reduce onboarding time, helping your team quickly adapt and deliver results.

6. Scalability to Meet Business Needs

As businesses grow, their logistics demands become more complex. Choose a shipment tracking solution that can scale with your operations, accommodating higher order volumes, additional carriers, and expanded geographic coverage. Tools like MetaPack excel in scalability, offering flexible plans and access to a vast global network of delivery services, making them suitable for businesses with ambitious growth plans.

7. Industry-Specific Tracking Features

Different industries have unique logistics requirements. For instance, e-commerce businesses may prioritize branded tracking pages, while freight brokers need comprehensive multi-modal tracking.

Select a tool tailored to your industry’s needs. Parcel Perform, for example, offers granular analytics and delivery performance insights, making it a go-to choice for enterprises focused on data-driven decision-making.

8. Process Automation

Automation capabilities save time and minimize human error. Look for tools that handle repetitive tasks such as label generation, courier allocation, and delivery updates.

ClickPost’s automated carrier recommendation engine assigns the most suitable carrier for each shipment based on criteria like location and delivery timeline, ensuring efficiency and reliability. Automation allows teams to focus on strategic tasks rather than routine logistics.

9. User-friendliness and Multi-Channel Support

Today’s customers expect impeccable experiences across channels. A tool that supports multiple communication methods—such as email, SMS, or WhatsApp—can cater to diverse customer preferences.

Tools like ShippyPro provide multi-channel tracking notifications, ensuring that customers are always informed, regardless of their preferred medium. Additionally, user-friendly interfaces elevate operational efficiency and reduce staff training time.

Unlock Flawless Shipment Tracking with ClickPost

Streamline your logistics operations, gain real-time visibility, and improve customer satisfaction with ClickPost’s cutting-edge shipment tracking solutions.

Book a demo and explore the magic unfolding in just a few clicks. Start transforming your business today!

Conclusion: The Future of Shipment Tracking Software

The role of shipment tracking software is set to expand as businesses increasingly prioritize transparency and efficiency in their logistics. With advancements in predictive analytics, artificial intelligence, and real-time data integration, these tools will offer unprecedented insights into supply chain operations.

Features like live location tracking and customer communication through multiple platforms are becoming the baseline, pushing innovation toward greater customization and adaptability.

Looking ahead, businesses can expect shipment tracking systems to evolve into comprehensive logistics management platforms that support end-to-end visibility.

From tackling complex reverse logistics processes to providing hyper-local delivery insights, the future lies in software that not only tracks but also improves every stage of the shipping journey. Embracing these advancements will empower businesses to cater to ever-changing customer expectations while staying competitive in a dynamic market.