Exotel API Integration

ClickPost can connect your brand with Exotel and 40+ communication gateways to make meaningful conversations with buyers.

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Exotel Services

Messaging Services

Messaging APIs
Interactive Voice Response
AI Voice assistant

Special Services

Conversational Intelligence
Speech recognition
Voice-oriented Authentication

Technology Services

Voice over Internet Protocol
Public Switched Telephone Network
IVR Technology

About Exotel

Indian audiences experienced a shift in communication practices when Exotel made a bold entry into the e-commerce sphere in 2011. The communications provider from Mumbai is known for their strategic and straightforward customer interaction for businesses. Their all-inclusive product suite aids 7100 enterprises across India, the Middle East, Africa, and Southeast Asia.

While aiming to help businesses reach millions worldwide, Exotel provides more than VoIP (Voice Over Internet Protocol) calling services. Other than that, their communication solutions include House of AI, Cloud Contact Center, and advanced APIs that fulfill communication needs. Furthermore, these are sub-divided into Conversational Intelligence, AI Voice assistant, and Voice and Messaging APIs.

Conversational Intelligence is a communication format that analyzes customer conversations and upgrades overall business efficiency. For example, merchants can assess customer calls and chats and adjust KPIs (Key Performance Indicators) and SOPs (Standard Operating Procedure) to help meet customer demands. You also get the opportunity to tap into diverse markets, communicate in several languages, and analyze multilingual call data.

When it comes to conquering customer challenges, Exotel’s AI Voice Assistant is a virtual friend indeed. It is a reliable counterpart that makes the customer’s virtual engagements more meaningful. That said, it also increases the 25% sales conversion by responding to queries with human-like intent and emotion. Besides that, online sellers can solve issues faster with speech recognition and the ability to handle latency processing.

For faster response times, one can rely on their Cloud Contact Center. Its onboarding and hassle-free integration with various communication mediums make it a readily available option to brands. Now, businesses can send messages, make inbound and outbound calls, converse with the bot, and perform social media interactivities through its potentiality. To send pre-determined messages, its multi-level IVRs (Interactive Voice Response) is a game-changer that comes with call recording.

Exotel elevates customer engagement and enables one-to-one business communication with its high-performing Voice API technology. Customers who live in the remotest locations can use direct PSTN (Public Switched Telephone Network) connection and IP (Internet Protocol) networks from their browsers, apps, or CRMs. The voice streaming experts ensure maximum security with voice-oriented authentication within their True Cloud Platform. Integrate with ClickPost’s Exotel tracking API and maintain high-quality communication with audiences in real-time from any location worldwide.

ClickPost + Exotel: Use Cases

The ClickPost + Exotel API offers real-time tracking updates to customers at every stage of the delivery process. It pushes your business and supply chain process forward with the unified dashboard that enables real-time customer data monitoring and analysis. Here are the detailed use cases.

1. Inform customers in real-time at every milestone of their order journey

Sending messages and updates to customers gives a chance to improve business efficiency. It keeps customers informed and interested by conveying order-tracking information and promotional content at each milestone of the order journey.

2. Establish visible communication with white-labeled updates

You can avoid sending random messages to customers. Instead, push White-labeled notifications to make your business look genuine to them. This practice can increase transparency and prevent buyers from being misguided by spam.

3. Single dashboard for omnichannel communication data analysis

ClickPost’s unified dashboard is an all-in-one platform to update real-time information about customers. Here, one can share accurate order information with shoppers and analyze their feedback/data to maintain uninterrupted engagement across several channels.

4. Send promotional updates and notifications to strengthen your marketing measures

Merchants can promote their products by sending rich media in their WhatsApp, SMS, and email updates. The Exotel communication gateway comes pre-integrated with ClickPost to help curate your texts appealingly for new and existing customers.

Frequently Asked Questions

1) Can customized messages increase customer retention rates?

Yes. Customized messages strategize your messaging practices, retain old shoppers, and attract new ones. It means you can tailor messages according to business goals and customer preferences. Businesses can build fruitful relationships and bring back customers by sending personalized messages.

2) Can AI-driven chatbots simplify customer communication for businesses?

Yes. AI-powered chatbots are powerful online tools that help streamline business-customer interactions. They can respond faster, perform standardized messaging, and handle high volumes of customer inquiries. These bots can simplify customer communication for businesses more accurately than human intervention.