Yellow AI API Integration

ClickPost integrates with Yellow AI and 40+ communication gateways instantly to help you communicate with customers at every part of the delivery process.

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Yellow AI Services

Messaging Services

Voice and text communication
135+ languages supported
Messages tailored to customer demographic

Special Services

Event-based dynamic nudges
Chatbots with pre-built templates
360-degree customer profiling

Technology Services

AI-powered agent assistant
20+ actionable insights
No-code chatbot

About Yellow AI

Yellow AI helps customers interact with eCommerce companies in the best way possible. Using the power of generative AI, the platform enables online stores to automate 60% of their entire customer support operations and improve their overall customer satisfaction score (CSAT).

To begin, the communication tool provides a knowledge search engine that you can use to help customers find answers to queries on their own and increase your call deflection rates.

In addition to self-serve features, Yellow AI also hosts 35+ mediums (within text and voice) to help you contact customers from their preferred channel. In fact, the platform also supports more than 135 languages, helping you resolve queries from different regions. Apart from having a variety of communication channels, it’s important to ensure that all your support agents are well-trained in their duties.

To help you accomplish this, Yellow AI provides an AI-powered assistant to all your agents. This assistant offers features such as automatic replies, and summarizing tickets. With chatbots becoming the new norm on websites, the platform also enables AI chat and voice bots using their Dynamic Conversation Designer. All of these services won’t really do you much good unless you can quantify their impact.

That’s why Yellow AI helps you analyze exactly how well each feature is helping your store through actionable insights on various KPIs such as goal competition rates, first response time, etc. When it comes to marketing, online stores can leverage the platform’s Dynamic Automation Platform (DAP) to automate their campaigns and add multiple reminders to reduce cart abandonment. You can even recommend products to customers or encourage them to complete an incomplete purchase.

Dynamic nudges further help you open the doors to more modes of communication before customers exit your store. Moreover, you can even create chatbots on a no-code platform. With 150+ pre-built templates, you can cater to a variety of customer journeys and personalize every conversation.

It can be tedious to convert leads into customers. That’s why Yellow AI also offers a Customer Data Platform (CDP) where all your lead data is consolidated under one page. Analyzing leads from different demographics, this feature also creates marketing campaigns tailored to fit the needs of your target audience.

You can even leverage AI copilot to engage with customers when they’re in a specific part of the buying journey. With AI-powered solutions for multiple industries, Yellow AI helps businesses be on top of all communication with both customers and employees simultaneously.

ClickPost + Yellow AI: Use Cases

Yellow AI’s range of communication features helps it wear multiple hats and serve different industries. When coupled with ClickPost’s innovative features, you get a holistic solution that lets you engage with customers at every part of the buying process. Let’s check out how ClickPost’s Yellow AI API will help your business:

1. Provide frequent updates at every milestone of the customer lifecycle

Avoid anxiety buildup within customers by providing them clear updates on the delivery status at each milestone. These can include alerts for picking up an order, shipping, and the last-mile delivery.

2. Leverage the power of personalized communication and connect with customers where they feel comfortable

Ask your customers their preferred mode of contact. Supporting over a hundred languages and 35+ communication channels, you can easily tailor each message to fit the proper demographic and add your brand details.

3. Use one dashboard for tracking all your past and present interactions

All your past and present interactions with customers will be available in one single dashboard. No need to spend long hours tracking individual interactions.

4. Notify customers with accurate estimated dates of deliveries

Let your patrons know when they can expect their package by using precise EDDs. Build trust by notifying them about any delays in transit.

Frequently Asked Questions

1) Can businesses automate customer interaction with ClickPost’s Yellow AI API?

Yes! Once you use ClickPost’s Yellow API, you also get access to the platform’s generative AI (built on multiple LLMs) that outputs human-like responses. With continuous learning abilities, you can ensure that every conversation boosts your customer satisfaction scores.

2) What type of insights can businesses receive with Yellow AI?

In total, Yellow AI provides more than 20 types of actionable insights that you can use to view the impact of each feature. A couple of examples include the first response rate and goal completion rate.