1) Introduction
Managing returns is a crucial but often overlooked part of the customer experience for any business. Return policies are one of the main reasons customers choose one store over another. A study by UPS found that nearly 80% of shoppers check a store's return policy before making a purchase, and 71% would shop more frequently at a store with a hassle-free return policy.
In this blog, we are going to talk about Weebly eCommerce Returns. While most retailers offer some form of return policy, eCommerce businesses have an extra layer of complexity regarding returns. That's because, unlike brick-and-mortar stores, customers can't simply bring their items back to the store - they have to ship them back, which can be both costly and time-consuming.
2) Overview of Weebly eCommerce Returns
Weebly is a popular website builder offering an eCommerce platform for businesses to sell their products online. While Weebly does provide some basic features for managing returns, it's fairly limited in terms of what you can do.
For example, you can't set different return policies for different products, and you can't offer store credit as a refund option. Additionally, Weebly doesn't provide any built-in tools for tracking or managing returns, so you'll have to use a third-party service to keep track of your returns. The good news is that Weebly integrates with a few popular return management services, so you should be able to find one that works for you.
3) How to Use Weebly eCommerce Returns
3.1) Return an Item
You'll first need to log into your Weebly account and go to the Orders page. From there, find the order that contains the item you want to return and click on it. On the order detail page, you'll see a list of all ordered products. Find the product you want and click the "Return" button.
This will open a pop-up window where you can enter information about the return. First, you'll need to select a reason for the return from the "Reason for Return" drop-down menu. Next, you'll need to enter a description of the issue in the "Description" field. Finally, you'll need to specify whether you want a refund or a replacement. Once you've entered all the information, click the "Submit Return Request" button.
3.2) Refund an Item
If you're requesting a refund, you'll need to wait for the seller to approve the return request. Once the request is approved, you'll receive a notification from Weebly, and you'll be able to print out a shipping label. You can send the product back to the seller using the shipping label. Once the seller receives the product, they'll issue the refund, and you'll receive an email notification.
3.3) Offer Exchange
If you would like to exchange an item, you first need to check if the seller offers exchanges. To do this, go to the product page and look for the "Exchanges" tab. If the seller offers exchanges, you'll see a list of available products that you can exchange for. Select the product you want to exchange for and click the "Submit Exchange Request" button.
Once you've submitted the exchange request, the seller will have three days to approve or decline the request. If the request is approved, you'll receive a notification from Weebly.
4) Key features of Weebly eCommerce Returns
4.1) Hassle-free returns
Weebly eCommerce makes it easy for you to process returns. To start a return, simply go to the "Orders" tab in your Weebly account and click on the order that you want to return. Then, click on the "Return Item" button next to the item that you want to return.
4.2) Flexible return policy
Weebly eCommerce gives you the flexibility to set up your return policy. You can specify the return period, the conditions for a return, and whether or not you accept returns for items that have been used or worn.
4.3) Easy exchange requests
If you need to exchange an item, Weebly eCommerce makes it easy. Simply go to the "Orders" tab in your Weebly account and click on order you want to exchange. Then, click the "Exchange Item" button next to the item you want to exchange.
4.4) No restocking fees
Weebly eCommerce does not charge any restocking fees for returns. Through Weebly, you can also offer free returns to your customers.
5) How Clickpost can help with your Weebly eCommerce Returns
ClickPost is an ecommerce shipping & courier integration platform. Weebly eCommerce stores can use Clickpost to automate their complete shipping process - from order management to shipment tracking. Clickpost offers several features that can help you with your Weebly eCommerce returns:
5.1) Automated return workflows
With Clickpost, you can set up automated return workflows. This means that when a customer initiates a return request on your Weebly store, the request is automatically forwarded to Clickpost. Clickpost then assigns the return request to the nearest return pickup agent. The pickup agent then picks up the return package and returns it to your warehouse.
5.2) Return label generation
Clickpost also generates return labels for you. You don't have to worry about printing return labels for your Weebly store. All you need to do is provide Clickpost with your return label template, and Clickpost will take care of the rest.
5.3) Return tracking
Clickpost also offers return tracking. This means that you can track the status of your return requests and packages in real time. This way, you can keep tabs on your Weebly store's returns and ensure they are handled efficiently.
6) Conclusion
Business owners have a lot to worry about when it comes to eCommerce returns. But with Clickpost, you can easily manage your Weebly store's returns and make sure that your customers are satisfied. With our return label generation and return tracking features, you can take the hassle out of returns and focus on running your business. Also, our customer support team is always here to help if you need assistance. So sign up for Clickpost today and streamline your eCommerce returns!