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Delivery Tracking Assessment: Evaluate Your Tracking Experience in Minutes

Take the Delivery Tracking Assessment and find out how your tracking experience stacks up—get your score instantly.

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Real-Time Tracking Availability

Tracking Notifications for Customers

Carrier Integration for Delivery Tracking

Estimated Delivery Time (EDD) Accuracy

Delivery Progress Updates

Proactive Issue Resolution Alerts

Post-Delivery Tracking and Feedback

Tracking Access for Non-Registered Users

Delivery Exceptions Handling

Multi-Platform Integration for Tracking

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Your Delivery Tracking Assessment Is Ready — Test Your Operations.

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Here's how your returns management stacks up

Question 1 of 10
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1

Do you provide real-time delivery tracking information to customers for every shipment from dispatch to delivery?

Please answer the question above to proceed!
💡 Why it matters Real-time tracking enhances transparency and builds trust, allowing customers to stay updated on the status of their orders.
2

Do you send automatic notifications (SMS, email, or push notifications) to customers about their delivery status (e.g., dispatched, in transit, delivered)?

Please answer the question above to proceed!
💡 Why it matters Sending notifications through multiple channels ensures customers are always informed about their delivery, reducing WISMO inquiries.
3

Do you integrate your tracking system with multiple delivery carriers to provide unified tracking across all platforms?

Please answer the question above to proceed!
💡 Why it matters Carrier integration offers a single interface for tracking, making it easier for customers to monitor their orders and reducing confusion from different carriers.
4

Does your delivery tracking system provide accurate estimated delivery dates (EDD) that update based on real-time shipment data?

Please answer the question above to proceed!
💡 Why it matters Accurate EDD helps manage customer expectations and minimizes frustration, especially when delivery delays occur.
5

Does your tracking system offer continuous progress updates (e.g., "Out for delivery," "Arrived at local hub," etc.) for each shipment?

Please answer the question above to proceed!
💡 Why it matters Continuous progress updates give customers visibility at every stage of delivery, increasing satisfaction and reducing the number of inquiries.
6

Does your tracking system proactively notify customers of delivery issues (e.g., delays, failed delivery attempts) and suggest next steps (e.g., reschedule delivery)?

Please answer the question above to proceed!
💡 Why it matters Proactive alerts allow customers to quickly address delivery issues, improving their experience and reducing complaints.
7

After successful delivery, do you send a follow-up message asking for delivery feedback or confirmation to ensure customer satisfaction?

Please answer the question above to proceed!
💡 Why it matters Asking for feedback helps identify areas for improvement in the delivery process, enhancing the post-purchase experience and customer loyalty.
8

Can non-registered users (who haven’t created an account) access tracking information using just their order ID or email address?

Please answer the question above to proceed!
💡 Why it matters Providing easy access to tracking for non-registered users enhances customer convenience, increasing trust and satisfaction without requiring login credentials.
9

Do you have a clear process for handling delivery exceptions such as failed delivery, address issues, or returned packages, and notifying the customer accordingly?

Please answer the question above to proceed!
💡 Why it matters Having an effective process for handling exceptions improves problem resolution and customer satisfaction during delivery disruptions.
10

Is your delivery tracking integrated with multiple platforms (website, mobile app, email, etc.) to give customers flexibility in how they track their orders?

Please answer the question above to proceed!
💡 Why it matters Multi-platform integration offers a seamless tracking experience, providing customers with the option to track their orders through their preferred platform.
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Frequently asked questions (FAQ's)

What is the Delivery Tracking Assessment?

The Delivery Tracking Assessment is a 10-question evaluation designed to help brands understand how strong, reliable, and customer-friendly their current delivery tracking systems are. You receive a score instantly and learn where improvements are needed.

What is considered a “Highly Optimized” delivery tracking system?

A system that offers real-time tracking, full event-based notifications, proactive exception alerts, automated EDD accuracy, multi-platform visibility, and unified tracking across carriers.

Why does real-time tracking matter?

Real-time tracking builds trust, improves transparency, and reduces customer anxiety. It also significantly cuts down on “Where is my order?” queries.

How important are delivery notifications?

Very. Automated SMS/email/app notifications across delivery milestones help customers stay informed, reducing WISMO tickets and improving satisfaction.

What is EDD accuracy and why does it impact my score?

EDD (Estimated Delivery Date) accuracy reflects whether your system can predict delivery dates correctly using real-time shipment data. Accurate EDD directly impacts customer expectations, CSAT, and repeat purchases.

How does the assessment check delivery progress visibility?

It looks at whether your system provides continuous updates like “Out for Delivery”, “Arrived at Hub”, “Delayed”, etc. These checkpoints help customers stay informed throughout the journey.

Why does multi-platform tracking integration matter?

Customers expect flexibility. Tracking should be available via website, app, email, SMS, and branded tracking pages—so customers can check updates wherever they prefer.

4.9/5 stars reviewed by users

Why 450+ Global Brands Choose ClickPost?

Real results from real customers who transformed their post-purchase experiences

ClickPost has streamlined our integrations with multiple carriers, courier allocation, returns management, and NDR management for us. ClickPost is simply a great product. There is constant support and prompt response from their CSM team. Our experience has been gratifying. 

Product Manager