Sign In
Book a demo
Sign In
Book a demo

Take the Returns Management Assessment and See Where You Stand

Take our Returns Management Assessment! Answer 10 quick questions and discover how efficient your returns process is—get your personalized score instantly.

Let’s Start
Trusted by 450+ global brands
puma-logo
nykaa-slider-logo
adidas-slider-logo
Decathlon-slider-logo
lenskart-slider-logo
Tata 1mg - Gray - 50
006_Birkenstock

Return Process Efficiency

Automated Returns Handling

Return Policy Clarity

Return-Related Customer Support

Return Labels and Instructions

Return Processing Time

Integration with Inventory System

Return Reasons Analysis

Return Limits and Fees

Reverse Logistics Process

Almost There! 🎉

Hi ! 👋

Optimize your returns process with our comprehensive evaluation

Tell us a bit about yourself to get your personalized results

Here's how your returns management stacks up

Question 1 of 10
0% Complete
01
02
03
04
05
06
07
08
09
10
1

How would you rate the efficiency of your returns process, from initiation to resolution?

Please answer the question above to proceed!
💡 Why it matters A streamlined returns process reduces customer frustration, accelerates product restocking, and lowers operational costs.
2

Do you use automation for handling returns (e.g., automated return labels, instant processing)?

Please answer the question above to proceed!
💡 Why it matters Automating returns handling speeds up the process, reduces manual labor, and enhances customer satisfaction by offering quicker resolutions.
3

What percentage of your customers easily understand your return policy?

0 % 100 %
Please answer the question above to proceed!
💡 Why it matters Clear communication of return policies prevents misunderstandings and increases customer trust, leading to fewer return-related issues.
4

Do you offer dedicated customer support for handling return-related inquiries and issues?

Please answer the question above to proceed!
💡 Why it matters A dedicated support team improves customer satisfaction by providing quick resolutions to return-related queries and issues.
5

How easy is it for your customers to access return labels and instructions for their returns?

Please answer the question above to proceed!
💡 Why it matters Making returns easy to initiate by automatically providing return labels and instructions reduces friction and enhances the customer experience.
6

How quickly do you process and resolve returned orders (refunds, exchanges, etc.)?

0 hours 100 hours
Please answer the question above to proceed!
💡 Why it matters Fast processing of returns enhances customer loyalty and reduces dissatisfaction, leading to better customer retention and higher NPS.
7

Is your returns management system integrated with your inventory system to update stock levels immediately after returns?

Please answer the question above to proceed!
💡 Why it matters Integration with inventory systems ensures that returned products are immediately restocked or flagged for inspection, minimizing delays and improving stock accuracy.
8

Do you track and analyze the reasons behind returns to identify potential product or process improvements?

Please answer the question above to proceed!
💡 Why it matters Understanding why products are returned allows you to address common issues like product defects, sizing problems, or shipping issues, improving both the product and the customer experience.
9

Do you set clear limits or fees for returns (e.g., within 30 days, restocking fees) to prevent excessive returns?

Please answer the question above to proceed!
💡 Why it matters Setting limits and fees ensures returns are within reasonable parameters, protecting your business from potential losses while encouraging customers to make more thoughtful purchase decisions.
10

How well is your reverse logistics process (returning products from customer back to warehouse) organized and optimized?

0 % 100 %
Please answer the question above to proceed!
💡 Why it matters Optimizing reverse logistics improves operational efficiency and reduces the cost of returns, helping you handle returns quickly and effectively.
Previous
Next

Frequently asked questions (FAQ's)

How can I make my returns process more efficient?

Streamline the full returns workflow from initiation to resolution. ClickPost automates label generation, return approvals, and customer notifications to reduce errors and speed up restocking.

Can I automate returns handling to save time?

Yes. ClickPost supports automated return labels, instant approvals, and smart routing, reducing manual effort while keeping customers informed and satisfied.

How do I ensure customers clearly understand my return policy?

Use clear, branded communication. ClickPost allows you to display return policies on self-service portals and tracking pages, reducing confusion and unnecessary inquiries.

How can I track and analyze return reasons to improve operations?

ClickPost collects return reasons and insights for every order, helping you identify product issues, sizing problems, or shipping gaps to optimize inventory and fulfillment.

How do I integrate returns with my inventory and logistics systems?

ClickPost integrates with your inventory and order management systems, updating stock levels in real time and supporting optimized reverse logistics for faster, accurate restocking.

4.9/5 stars reviewed by users

Why 450+ Global Brands Choose ClickPost?

Real results from real customers who transformed their post-purchase experiences

ClickPost has streamlined our integrations with multiple carriers, courier allocation, returns management, and NDR management for us. ClickPost is simply a great product. There is constant support and prompt response from their CSM team. Our experience has been gratifying. 

Product Manager