ClickPost vs Aftership: A Comparison of Features, Pricing, & Benefits

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A Quick Comparison Between ClickPost and Aftership

Omnichannel Post-Purchase Engagement	Drives loyalty with strategic product recommendations, channel-agnostic personalized communication	1	2
Scalable Delivery Date Intelligence	Ensures live EDD accuracy by anticipating and recalibrating delivery breaches	1	2
Growth-Optimized Returns Automation	Automates returns, applies flexible policies, granular configurations for SKU exceptions	1	2
Granular Exchange Control	Conditional reasoning for exchanges, different price points, custom exchange days, etc.	1	2
Returns & Exchange Conversion Engine	Create reason based custom nudges, enable admin actions to convert returns <> exchange	1	2
Return Abuse Prevention	Identify potentiality for fraud, analyzes customer behaviour and anomalies to deter return policy abuse	2	1
Customizable Refund Logic	Auto-triggering refunds based on tracking status, retry and manual override mechanism	1	3
Adaptive EDD Prediction	Multiple data points and models for EDD calculation, rule-based and performance-based EDD predictions	1	2
Rapid Tracking Integration	Webhook and APIs for real-time and consistent updates within 10-60 mins	1	2
Unified Tracking Statuses	Unifies diverse tracking scans into uniform codes and statuses	1	1
Proactive Shipping Exceptions Alerts	Tracks lost shipments with hub details and all shipment exceptions	1	3
Real-Time Tracking Visibility	Tracks latency and ensures full tracking transparency across integrated carriers	1	2
Dynamic Branding and Custom Design	Built-in themes, custom designs, whitelabeled URLs, domain masking, iFrame etc.	1	2
Data-Driven Product Recommendations	Smart recommendations and strategic SKU selection tailored to customer purchase profiles	2	2
Automated NPS Feedback & Analysis	Automated emails triggers, feedback surveys and prompts, in-depth review analysis	1	2
Integrated Tracking Across Platforms	Integrates tracking portal fully or partially on Shopify store	1	1
Intelligent Shipment Routing	Customizable routing by orders, zip codes, and 50 item parameters.	1	2
Customer-Centric Branded Returns Portal	Highly personalized, milestone-focused tracking, customizable to customer segments, mobile responsive	1	2
Cross-Channel Notification Engine	Send order status notifications via SMS, Email, IVRS, and WhatsApp	1	2
Conditional Return Fee Configurations	Return shipping charges can be configured for all returns and reconciled	1	3
End-to-End Shipping Automation	Multi-carrier integrations, shipping APIs to fetch rates, generate labels, EDDs etc.	1	1

** Instructions:

Column 1: Name of the Feature
Column 2: Description of the feature
Column 3: Brand 1 details
Column 4: Brand 2 details
Column 5: Brand 3 details

Note: Column 3, 4 and 5 will accept value only "1" or "2" or "3". Column 5 will be there if there two external brands are considered. Otherwise Column 3 will be "Other" and Column 4 will be "Clickpost".

1 -> Advanced

2 -> Intermediate

3 -> Limited

	ClickPost	Aftership

ClickPost

Aftership

Who’s the final winner?

Answer: ClickPost

Here’s a question for you: Is your post-purchase partner built to grow with you or break when you do? ClickPost is engineered to scale with your brand at any velocity. Whether you're processing 15,000 orders or scaling beyond a million, ClickPost adapts at the speed your business demands.

Its rapid innovation cycles deliver new features every 2 weeks, including standout post-purchase enhancement and returns customization built for scale. ClickPost consolidates multi-carrier shipping, returns management, and dynamic shipment visibility into a single, agile system.

ClickPost eliminates siloed experiences, reduces returns costs, and drives loyalty with personalized, omnichannel touchpoints. Meanwhile, AfterShip struggles with tracking inconsistencies, has costly customizations, and weak support, as many customer reviews point out.

Unlike platforms that require heavy tech bandwidth of compromised flexibility, ClickPost offers plug-and-play integrations that go live in just 14 days, and custom API integrations within 45. This means faster go-to-market and fewer delays in rolling out your post-purchase vision.

ClickPost also reduces WISMO queries by 56% and converts 54% of returns into exchanges—turning a cost center into a retention engine. For brands focused on speed, innovation, and long-term scalability, ClickPost is the partner that moves as fast as you do.

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Frequently asked questions (FAQ's)

How do ClickPost and AfterShip differ in terms of logistics automation and operational control?

ClickPost offers rule-based logistics automation with full control over returns, tracking, refunds, and notifications—customized to fit your business logic. AfterShip supports standard flows but limits flexibility in routing, exceptions handling, EDD, and custom techstack integrations, making it less adaptable for brands with complex logistics needs.

Which platform—ClickPost or AfterShip—offers better support for multi-carrier management at scale?

While AfterShip offers a broader carrier network, it doesn’t enable scalable multi-carrier management like ClickPost does. With ClickPost, you get automated carrier selection, load balancing, seamless order creation, serviceability checks, etc. Additionally, you can integrate new carriers within a day, with new options added weekly.

Between ClickPost and AfterShip, which delivers more actionable logistics analytics for operations teams?

ClickPost delivers deeper, actionable analytics covering granular order tracking with all relevant variables. These include carrier turnaround times, on-time delivery success, real-time exception alerts, and comprehensive return analytics like reasons breakdown, refund logs, etc. AfterShip provides high-level tracking insights, but lacks the granular control ClickPost enables for performance optimization.

Between ClickPost and AfterShip, which provides stronger visibility into SLA breaches and performance metrics?

ClickPost extends real-time SLA tracking with carrier-wise performance metrics like first-time delivery attempt, TAT, and proactive alerts on shipment breaches. AfterShip’s insights center around transit times and on-time delivery. It lacks ClickPost’s operational depth in SLA monitoring, lowering precise visibility and control over carrier performance.

ClickPost vs. AfterShip