1)Overview of Courier Service in Dubai for ECommerce Businesses
The Middle East is witnessing a never before seen increase in online sales. The eCommerce industry has seen unprecedented growth since the Covid pandemic hit the world. The ease and convenience of buying things online have made many customers exclusively partial to eCommerce stores and social commerce. Dubai, which has always been the world center for luxury shopping, is at the forefront of this boom with the mushrooming of online stores. As a result e-commerce courier service companies in Dubai have also increased their operations in the region to provide efficient delivery and shipping services to online shoppers.
2)Top 10 Best eCommerce Courier Services Provder Companies in Dubai [2021 Updated List]
Courier companies are essential to the success and growth of eCommerce businesses. They help online stores to fulfill orders, reach a wider audience and provide special shipping services like live order tracking, warehouse management, and several other things. So, it’s important to carefully choose a courier partner to outsource the shipping logistics of your company. Here’s a list of the best eCommerce courier companies in the Dubai area to help upcoming and established e-commerce enterprises.
Aramex has been operational in Dubai since 1982 and currently has 33 offices across the UAE. It provides comprehensive logistics and courier services in the region for eCommerce enterprises. With Aramex, e-commerce companies can pick, pack, ship, track and make successful order deliveries. You can also calculate shipping rates based on order weight right on their website.
This courier service provider is based out of Riyadh and is also known as Al Barq Express. The carrier software enables e-commerce owners to send orders to exact addresses by tracking the customer’s phone’s GPS. Barq Express uses route optimization to deliver orders quickly in and around Dubai.
UPS (United Parcel Service) is a courier and supply chain management company with a strong presence in the Middle East and UAE. It provides shipping packages for low and high-volume shipping, freight forwarding via ocean, air, and land, etc. It allows e-commerce businesses to integrate with marketplaces and import order data from all these platforms onto a single unified interface.
Fetchr is an A.I-driven carrier platform that works entirely through an app. It allows new-age e-commerce companies in Dubai to deliver orders hyper-locally. It also helps businesses by providing insightful tips on improving shipping operations. Fetchr can schedule pickup and delivery times and dates based on customer preference.
Careem has revolutionized the e-commerce marketplace by introducing 45-minute delivery to customers. It’s an ideal courier partner for eCommerce stores in Dubai dealing in food, beverage, medicine, and other perishable commodities. It also helps out local merchants on the map by enabling hyperlocal delivery services in Dubai.
SMSA Express has been in business for over 20 years in the UAE. It provides extensive shipping and third-party logistics services like warehouse and order management (WMS and OMS), packaging, kitting, bundling, etc. It offers fully customizable shipping packages based on the specific needs of your business. It is most popular for maintaining a reputation for timely delivery over the years.
Naqel Express came into being in 1993 as a shipping and courier delivery service in Saudi Arabia. Over the years it has expanded to numerous countries across Asia, Europe, Africa, and the Middle East. It can ship orders up to 35kgs within Dubai and its neighboring cities and states. It also offers warehousing and inventory management services for eCommerce companies low on space. Naqel Express provides advanced freight shipping services that can be personalized at an additional cost.
If you regularly ship orders of high volume, Zajil Express is the courier company for you. It allows shipments of a whopping 25 tonnes at no extra cost. It guarantees order delivery within 4 to 72 hours spanning a distance between 500 - 1000 km. Zajil Express is fast and delivers on its promise of next-day or same-day delivery.
FedEx needs no introduction to the shipping world. It has been around for a long time catering to businesses of all kinds with shipping and full-fledged fulfillment services. FedEx can ship heavy and dangerous orders. It offers several discounts on bulk shipping for both domestic and international customers. You can also opt for their fulfillment services like warehousing, packaging, order management, tracking mechanism, etc. This courier company operates throughout Dubai to deliver its services.
Postaplus is a global courier supplier helping eCommerce stores with their order fulfillment. It was established in 2005 and has been providing extraordinary shipping and custom freight services throughout Dubai and the UAE. It features a live order tracking functionality for customers and online stores. It accepts several payment methods including Cash on Delivery (COD) and K-net payments.
3)How Do Courier Service Companies Help Online Stores?
3.1)By Providing a Variety of Delivery Options
Courier companies operate a bigger ground force than eCommerce companies. As a result of which they can provide same-day, next-day, and on-demand delivery. Courier providers in Dubai also own warehouses in several locations enabling them to reach customers at much faster rates.
3.2)By Reducing Shipping Costs
Courier service providers have a larger network of distributors and supply chain managers in Dubai. This allows them to offer cheaper rates to e-commerce companies.
3.3)By Allowing Real-Time Order Tracking
Almost all courier service providers in Dubai offer real-time tracking visibility and complete order transparency to customers. Some courier partners also allow order update notifications to be sent to customers’ and sellers’ email and mobile phones.
3.4)By Improving Customer Satisfaction
Two things influence customer satisfaction the most - speedy delivery and order tracking. A courier company can have a positive impact on sales and customer satisfaction by improving the shipping experience with order updates and timely delivery.
3.5)By Increasing Reach
Courier service companies have access to a wider market than an e-commerce company in Dubai. Leveraging their vast network, eCommerce businesses can reach customers even in the remotest areas.
4)How to Choose the Best Courier Company in Dubai For Your Ecommerce Business?
A courier service provider should cover a wide range of locations to assist eCommerce ventures to reach a larger audience. Always check if your courier company delivers in the areas that you want to cater to.
Shipping costs can make up a huge chunk of e-commerce capital. Check the shipping rates of your courier company in Dubai before finalizing them. Always confirm which services are part of the package and which come at additional costs. Value-added services and hidden charges can quickly hike up your shipping costs.
4.3) Order Tracking Feature
This feature is indispensable. Whichever courier company in Dubai you choose make sure they offer real-time tracking on all the shipments for both you and your customer. Offering order visibility during shipping to your customers will make them want to come to your store again and again.
Courier companies are adept at quick order fulfillment. Choose a courier partner that can allow you to offer your customers same-day, next-day, and hyperlocal delivery in Dubai. This will increase footfall to your online store and enhance customer retention.
Customers like to have many options to pay for their orders. While choosing a courier company in Dubai see if they handle cash-on-delivery orders, accept e-payments or credit/debit cards. Many courier providers only accept card payments on bulk shipping. Be sure to check with your service provider before placing an order.
Customer service can improve the way customers feel about your brand. It can also help reduce WISMO (Where Is My Order?) calls and address customer queries. Keep your customers happy and they will keep coming back to you.
Providing quality service to customers is the main goal of eCommerce businesses. To maintain product and shipping quality through sales, peak seasons, festivals, etc., requires relentless effort. A courier company can help stores achieve these results without spending too much. It can streamline the shipping process and prove beneficial for revenue generation and customer acquisition. We hope our list of the 10 best courier companies in Dubai will help you choose the right one for your business.