1)What is NDR Management
NDR management is an undeniable important but often overlooked aspect of the ecommerce industry. Every online business receives NDR (non delivery reports) on a regular basis. These are notifications that courier partners provide to let you know which orders went undelivered. A good courier partner may even provide information as to why each NDR occurred. You then need to deal with each NDR accordingly to resolve the issue and get the order delivered. Failing to do so means the order gets listed as an NDR as has to make its way back to the origin warehouse, which is an extremely risky journey to make.
The process of resolving NDRs is what is called NDR management. To ensure NDR management is carried out with efficiency and without wastage of resources, most eCommerce enterprises have been turning to NDR management software. These softwares uses AI and API integrations to automate the process of dealing with NDR so your resources can be better spent on needful activities. In this article, we'll be giving you a sneak peek at some of the top eCommerce NDR management software, insights on how to select them and the benefits of using them.
2)Top 10 Best eCommerce NDR Management Software and System
There are a multitude of shipping software available that help ecommerce businesses to deal with various logistics functions. However, not all of them necessarily handle NDR management. The best way to understand how NDR management software function is to take a look at the software currently leading the charge. This will also give you a clear idea on how you can begin your search for the right NDR management software for you. Without any further ado, here are the top 10 NDR management systems and software for ecommerce companies.
ClickPost is a logistics intelligence platform that provides an NDR management software with an extremely smart workflow for handling delivery exceptions. Through this workflow, every part of the process from classifying NDR, sending customer queries, updating carriers to following up is completely automated. In addition to failed delivery protocols it also provides returns management services, an advanced carrier allocation engine, and real-time tracking updates viewable from a unified dashboard.
ShipRocket is a shipping aggregator in India that primarily offers easy integration with carriers and shipping services at low rates. It offers a unified platform for managing orders that also enables NDR management services to be utilized.
Shyplite is one of the most trustworthy shipping gateways in India and provides a single dashboard for tracking small to medium order volumes at prenegotiated rates with a per-shipment payment option. It also enables RTO reduction by helping you track your NDR with a specialised NDR management system.
Veeqo is primarily an inventory management platform that also enables shipping services to be tracked and monitored. It operates primarily in the US and UK. It is especially suited for wholesale ecommerce businesses and offers an effective returns management program to deal with NDR.
Pickrr is a courier aggregator and shipping solution that enables businesses to scale up quickly by managing orders from a single dashboard. Pickrr helps in NDR management by automating order confirmation calls to decrease delivery rejections as well as through specific customer communications for other delivery exceptions.
Shipyaari is a logistics aggregator that enables you to integrate with up to 10 courier partners, simplifying the process of tying up with new carriers. Through this software you can track NDRs. An added bonus of Shipyaari is that they do not charge for RTO shipments.
Vamaship is a shipping aggregation service that helps you save on both costs and time through fast carrier integrations and discounted shipping prices. Its primary purpose is to enable more effective order management across multiple carriers. This NDR management system automates the process of pushing delivery reattempts forwards and helps track fake deliveries.
eShipz is a shipping solution that attempts to speed up and optimise the delivery process for ecommerce businesses by automating the process of shipping and tracking orders. It provides a single dashboard for viewing undelivered orders and enables you to assign specific instructions for dealing with different types of RTO.
ShipWay is a shippinh automation partner for ecommerce businesses that simplifies and automates the process of fulfilling orders. Amongst their services is an NDR management system that allows you to measure each carriers RTO% and speed of delivery.
BigShip is a multi-carrier aggregation platform that operates in India and is known for aiding in order management for high order volumes. Through their shipment tracking system, you can track your undelivered orders and determine effective management protocols.
3)What Are the Benefits of NDR Management
When you're running a business, every single move you make needs to be carefully thought out. Especially if money and resources are going into it. So before you decide to invest in an NDR management software, you need to have a clear understanding of what you will gain from this investment.
The overall goal of any investment, especially one like an NDR management software that deals with delivery failures, is to reduce losses. However, we want to give you a more specific breakdown of the various benefits afforded to you by employing NDR management software.
3.1)Improve Delivery Experience
An NDR management software is specifically designed to communicate with customers and carriers quickly and easily. This enables the delivery process to be carried out smoothly despite any initial hiccups, which improves the overall delivery experience.
3.2)Gain Brand Loyalty in Customers
Using an NDR management software enables you to empower your customers to participate in the process of getting their delivery. This shows them that you are actively working to improve their experience, thereby increasing their trust in you.
NDR are a major contributor of RTOs as they are converted into RTO after multiple failed deliveries. However, managing RTOs with an NDR management software allows you to address a greater number of NDR and ensure they are successfully delivered and not converted into RTOs.
3.4)Reduce Fake Deliveries
Fake deliveries are the ultimate thorn in the side of any eCommerce business as they can negatively impact customer experience and brand reputation. By monitoring them through an NDR management system, you can use different strategies to reduce fake deliveries.
3.5)Improve Delivery Operations
Having a clear workflow to handle delivery exceptions like failed deliveries takes a huge burden off you as you no longer have to deal with NDR one at a time. Using an NDR management system lets you automate the whole process, thereby making your delivery operations run smoother.
4)How to Choose the Best NDR Management Software and System
By now, you'll have gotten a full rundown of what you should get from an NDR management software and which software are at the top of their game. Which means you're ready to start looking for an NDR management software for your business. But your choice of NDR management software should be unique to your company. Your needs when it comes to dealing with failed deliveries will be distinctly different from those of your competitors or companies you aspire to be like.
Similar solutions may be required but determining which software is right for you is a much more strategic process. First you must have a clear understanding of what your needs are, especially with respect to management of NDRs and reducing RTO. Once you've got an idea of that, you can apply the following criteria to narrow down the NDR software that best fits you.
The first thing you need to look into is which regions the NDR management software operates within (i.e., area of operation), and what order volumes it is capable of handling.
4.2)Speed of Tracking
Effective NDR management is all about swift responding, so a good NDR management software is one that can provide real-time updates for NDRs at all stages of delivery.
4.3)Intelligence of Workflow
The best NDR management software is one that uses an intelligent workflow. This means it must be highly intuitive, move steadily in a single direction and make good use of tech.
4.4)Smart Use of Automation
Speaking of good use of tech and a steady workflow, this process is made most effective by an NDR management software that can automate more steps in the process. It should be able to automate the classification of NDR, communications sent to customers and carriers, and follow-up protocols.
4.5)Provision of Data Analytics
The only way to make visible improvements in your delivery operations and supply chain management system is by using analytics on delivery exceptions. So you would accordingly need an NDR management software that provides regular analytics based on specific metrics like the number of fake deliveries.
4.6)Your Business Needs
The only way to know the specific metrics you would want analytics for is the same way you would know what services you need from an NDR management software, i.e., by understanding exactly what your business’s priority needs are.
Once you know your business priorities, you have a better understanding of the different things you can benefit from. Some NDR management software offer added features to further improve delivery operations and handling of delivery exceptions.
Finally, you must clearly understand the value of the investment you are going to make. The cost of the NDR management software should be proportionate to the services you will be receiving and the benefit you can expect from the usage it.
Every eCommerce business may have the same end goal (i.e., profits) but each business goes on its own journey. Their paths may coincide at different points. Failed deliveries are one such part of business operations that all eCommerce enterprises have in common. However, you can get a leg up in your journey by making smart choices to deal with these failed deliveries through NDR management, instead of quietly accepting the high RTO% that comes with NDR. NDR management software are the most effective way to ensure NDR notifications are resolved at record-breaking speeds. These software gives you clear workflows for NDR management and access to tech-enabled solutions that automate each step of the process. They actively work to make your task of reducing RTO% an easier one.