MyMuse’s Journey to 24-Hour NDR Resolution with Parth, AI NDR Agent

The Bottleneck of Manual NDR Management

MyMuse’s customer support team was spending 2-3 hours daily on manual management of failed deliveries (NDRs) and its follow-ups. This challenge intensified during peak seasons like Valentine's Day, when NDR volumes surged by over 30%.

What MyMuse Needed:

• Failed delivery automations to free up team bandwidth
• Faster NDR resolutions to increase customer satisfaction
• Scalable NDR management, especially during peak seasons
• Upholding its brand values, maintaining discretion at every touchpoint

ClickPost’s Parth to the Rescue

The deployment of Parth, ClickPost’s AI NDR Agent, brought about a significant transformation in MyMuse’s logistics operations. The brand achieved a dramatic improvement in failed delivery resolution times, with a vast majority of them now being resolved on the same day.

How Parth Tackles Failed Deliveries

• Human-like, multi-lingual conversations
• Automates carrier coordination with APIs
• Continuously learns, improves with every interaction  
• Frees up customer support bandwidth