Looking for Convey (Delivery Experience Management) Competitors and Alternatives?

Take a look at this quick guide to weighing the pros and cons of the alternatives and competitors of Convey Software.


 

Book Demo

BEST COMPETITORS AND ALTERNATIVES TO CONVEY (DELIVERY EXPERIENCE MANAGEMENT)

 

An Unbiased Comparison of Convey and Its Competitors

 

Parameters
Convey
ClickPost
Narvar Shippo ShipStation WeSupplyLabs
Intermediate
Advanced
Advanced
Intermediate
Basic
Basic
Advanced
Advanced
Basic
Intermediate
Intermediate
Intermediate
Email, SMS
SMS, WhatsApp, Email
SMS, WhatsApp, Email
Email
Email, SMS
Email, SMS
No
Advanced
Intermediate
No
Intermediate
Intermediate
Basic
Advanced
Basic
No
No
No
Yes
Yes
Yes
No
Yes
No
Yes
Yes
No
No
No
No
No
No
No
Yes
Yes
No
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes

 

 

Interested in knowing more about ClickPost?

Request Demo.

 

1. Branded Tracking Page 

 

CONVEY: Convey offers a shipment tracking page that displays the estimated delivery date and order statuses in accordance with certain specified milestones. However, minimal room is provided on the tracking page for brand promotion. 

CLICKPOST: ClickPost provides access to a branded tracking page with similar features, i.e, display of EDD and milestone-based tracking.

PLUS ClickPost also provides brand promotional content on this page alongside the following features: 

    • Notifications for Delivery Delay - The branded tracking page is updated as soon as a delayed delivery update is received from the carrier. 

    • Smart Brand Recommendation - Products promoted on the tracking page are selected and displayed in accordance with customer purchases and preferences.

    • Standardised Milestones - ClickPost uses a set list of standardised milestones to describe order statuses so as to remove any confusion for customers. 

WINNER: ClickPost

 

2. Cross-Selling During Tracking

 

CONVEY: Convey offers a branded tracking page that is simplified but does not allow room for any sort of recommendations or product displays. Only surface-relevant product recommendations can be enabled.  

There is room for a single promotional display usually mentioning notable discounts or new arrivals. Similar promotional messages are sent offering discounts or refunds in case of delays. 

 

CLICKPOST: ClickPost provides a branded tracking page with multiple spaces set aside for personalised and customised displays of promotions and discounts. 

PLUS ClickPost also uses intelligent recommendations for products so that the products displayed in promotional content are chosen carefully. 

Using intelligent recommendations, products displayed to customers are selected based on their most recent searches and purchases. This enables a higher percentage of cross-sales.  

 

WINNER: ClickPost

 

3. Tracking Updates to Customers 

 

CONVEY: Convey sends automated communications to customers via email and SMS updating them on the tracking status of their orders.  

The tracking notifications shared contain the order number, the order status and a personalised or customised message. 

 

CLICKPOST: ClickPost uses dual API integrations to track orders accurately and in real-time. Tracking updates are notified to customers in real time, with all relevant information displayed.  

These tracking notifications are automated and reach customers as soon as carriers are notified with the help of the advanced technology employed by ClickPost. 

ADDITIONALLY, tracking notifications are also available in multilingual options to better serve ecommerce businesses that operate globally. 

 

WINNER: ClickPost

 

4. Returns Management

 

CONVEY: Convey recently began offering access to an online self-service returns portal through which customers can place return requests and schedule pickups for the return of large items. 

The items that can be returned through this portal include customer appliances, furniture and other products that may have unique reverse logistics requirements. 

 

CLICKPOST: ClickPost offers a return portal which gives control to ecommerce enterprises to accept and manage return requests. It also allows exchanges to be managed and sends automated queries to customers following return requests.  

PLUS ClickPost also allows enterprises to customise various metrics for returns (i.e, product type, purchase date, time periods, etc) and enables automated carrier allocation for reverse logistics. 


All returns and exchanges are managed from a single dashboard, and mechanisms are also in place to ensure pickup, exchange and return exceptions are dealt with swiftly. 

 

WINNER: ClickPost and Convey

 

5. Shipping Delay Management

 

CONVEY: Convey uses machine learning to detect delays in delivery proactively so steps can be taken prior to the exception occurring. 

Automated notifications with offers for refunds or discounts are sent to customers in case delays occur.

 

CLICKPOST: ClickPost also provides automated notifications to customers in case of delays or stuck shipments. In these notifications, customers are also informed of the new estimated delivery date.  

PLUS ClickPost also analyses and shares information on carrier performance to reduce delays in delivery. And when a delay occurs, carriers are automatically notified through ClickPost to resolve the issue.  

 

WINNER: ClickPost


6. Integrated Tracking Dashboard

 

CONVEY: Convey displays all ongoing orders with integrated carriers on a single dashboard. This dashboard displays their delivery status in accordance with updates provided by carriers.  

 

CLICKPOST: ClickPost also provides a unified dashboard for viewing all order statuses, including delays and exceptions. It has designated 10-12 clear metrics for identifying the status of an order. Orders can also be searched for through filtered searches, simplifying the process. 

 

WINNER: ClickPost and Convey


7. Failed Deliveries Management

 

CONVEY: Convey uses machine learning to predict delivery exceptions in advance and proactively deal with them. Convey focuses on intelligent risk management. Automated updates with offers of discounts are shared with customers in case issues arise during delivery. 

 

CLICKPOST: ClickPost uses both machine learning and AI to not only predict the likelihood of exceptions occurring but also to resolve and convert failed deliveries into successful ones.  

ClickPost uses an automated protocol that identifies failed deliveries in real time, sends customers issue-based queries and communicates customer responses to carriers. 

This enables delivery agents to then perform an informed delivery attempt the next time around with a higher likelihood of success.  

 

WINNER: ClickPost


8. Shipping Rates

 

CONVEY: Convey does not provide options for discounted shipping rates or carrier fees. 

 

CLICKPOST: ClickPost does not provide shipping rates either. Enterprises are encouraged to negotiate the best rates with carriers via an SLA. SLA terms can then be independently monitored through ClickPost.   

 

WINNER: ClickPost and Convey

 

9. Analytics

 

CONVEY: Convey focuses on providing clear information and analytics on post-purchase customer experience information. This involves collecting data on delivery issues driven by machine learning and using the same to optimise post-purchase customer experience.  


CLICKPOST: ClickPost gives enterprises access to a self-service hub for analytics that is highly interactive. Data is collected using various mechanics on a large range of metrics that measure carrier performance, shipping operations and customer engagement. Customisable analytics reports with actionable insights are then shared in accordance with the information required by the enterprise. 

 

WINNER: ClickPost and Convey


10. Delivery Date Prediction

 

CONVEY: Convey uses data driven by machine learning to estimate delivery dates for orders of various sizes depending on the delivery service level.

Convey lets you decide where and when to display estimated delivery dates. Estimated delivery dates may vary depending on the level of competition for various categories of orders. 

CLICKPOST: ClickPost makes use of API integrations, machine learning and AI to predict estimated delivery dates for various products. These estimates are made in accordance with prior carrier performance and details given by customers, among many other things.  

Estimated delivery dates are displayed on product pages prior to checkout to drive conversion rates. It is again displayed to customers in the branded tracking page and tracking notifications. In case of delivery issues, a new estimated delivery date is automatically calculated and shared.  

 

WINNER: ClickPost and Convey


11. Multi-Carrier Integration 


CONVEY: Convey works most efficiently as a means to achieve optimum network visibility. It enables multiple carriers to be integrated with, and also provides integrations with third party logistics companies that handle other aspects of operations, like reduced costs or higher scale operations.

CLICKPOST: ClickPost offers a fully-functional multi-carrier integration platform which enables you to select carriers from over 150 already integrated partners. These partners also include virtual storefronts like Magento and Shopify as well as other WMS, ERP and various ecommerce partners.  

PLUS ClickPost provides the fastest integrations on the market, enabling you to go live with partnered carriers and new carriers within 24 hours. 

 

WINNER: ClickPost

 

When Do Companies Need To Shift From Convey to ClickPost

Allocate Carriers Carefully

Select Carriers through ClickPost by using a wide range of metrics like RTO%, shipping exceptions, delays, etc.

Speediest Order Tracking

Using both Push and Pull API integrations, ClickPost ensures you receive order tracking updates in real-time.

Best Exceptions Management

All form of shipping and delivery exceptions can be auto-resolved with the help of ClickPost’s Software.

Maximum Tech Support

ClickPost and it’s experts are on 24/7 standby to ensure use of the platform is carried out smoothly.

Complete Returns Management

From return exceptions and exchanges to QC, ClickPost’s return portal is the most exhaustive system available.

Pocket-Friendly Pricing

ClickPost offers a wide variety of services that can be selected to get all the features you need within your budget.

TOP 10 CONVEY COMPETITORS AND ALTERNATIVES IN 2021

 

1. ClickPost

Overview

ClickPost leads the charge in terms of global shipping software for ecommerce businesses. ClickPost provides end-to-end fulfillment solutions that improve the post-purchase experience and increase revenue. 

Features: 

  • Integrations with 130+ carriers, storefronts, and marketplaces. 

  • Single dashboard for management of all orders across multiple carriers 

  • Order manifestation, i.e., order creation, waybill and shipping label generation and pickup allocation is carried out with a single API.

  • Dual API integrations work to ensure real-time updates are sent to customers via SMS, WhatsApp and email, as well as via a branded tracking page that promotes cross-sales 

  • Shipping exceptions are managed through an automatic resolution protocol provided by ClickPost 

Pros: ClickPost provides the fastest integration with Carrier APIs as well as an easy-to-navigate interface. 

Cons: ClickPost is not suited for all types of SMBs, having greater functionality for larger ecommerce enterprises.  

 

2. Shippo 

Overview: 

Shippo was started in San Francisco, California and provides shipping software that automates certain operations using multicarrier integration. 

Features:

  • Provides integrations with 85+ carriers and storefronts

  • Allows you to compare and contrast shipping rates of different carriers and apply discounts.   

  • Automated creation of shipping labels with customs clearance for both old and new orders.  

  • ETA display for customers on ecommerce platform

  • Automated updates on email and branded tracking page for customers to stay informed. 

Pros: For quick onboarding and cheap shipping rates, Shippo is a great choice

Cons: Support services offered by Shippo are ineffective, and hidden charges may arise.   

 

3. ShipStation 

Overview:

ShipStation is a major favorite when it comes to multicarrier integration platforms operating for ecommerce businesses in the US as it provides inventory management solutions. 

Features:

  • Provides integrations with over 70 carriers and selling channels 

  • Allows you to sync your inventory across all your different selling channels to receive regular stock updates 

  • Bulk generation of shipping labels at discounted prices.

  • Order tracking notifications are displayed to customers on a branded tracking page

  • Return requests and shipping labels can also be made brand-specific.   

Pros: Minimal loss of inventory occurs when using ShipStation for stock management  

Cons: Shipstation experiences many glitches and does not provide adequate support for the same.  

 

4. ParcelPerform 

Overview: 

ParcelPerform is a US-based shipping solution for ecommerce businesses that enables order tracking and data management at a large scale.

Features:

  • Provides integrations with 600+ carriers and ecommerce supporters

  • Tracking notifications are shared with customers via messaging, email and branded tracking pages.

  • Provides a customer service toolkit that increases responsiveness to customer queries

  • Regular analytics on the performance of various KPIs   

Pros: Increase customer response speeds and reduce WISMO calls with the help of ParcelPerform.  

Cons: ParcelPerform’s system is known to suffer from multiple glitches and technical issues.     

 

5. Narvar 

Overview: 

Narvar is a well-known shipping software used by American ecommerce companies and is known for providing services that improve the post-purchase experience. 

Features:

  • Provides integration with 350+ carriers and ecommerce support partners

  • Automatically sends order tracking updates to customers via multiple channels and a branded tracking page.

  • Customizable portal for return requests and exchanges, and analytics.  

  • Offers a concierge service as an alternative to doorstep deliveries.

Pros: Customizable services are the main benefit you receive from using Narvar.  

Cons: Order tracking updates provided by Narvar are not always in real-time.    

 

6. WeSupplyLabs 

Overview: 

WeSupplyLabs was started in and is based out of Philadelphia. It provides shipping management services via backend software and automation.

Features:

  • Provides integration with 100+ carriers and other ecommerce platforms. 

  • Displays estimated delivery date to customers and also sends automated tracking notifications.  

  • Both the return portal and tracking page provided on the ecommerce platform are branded 

  • Let's you offer various delivery options to customers for store and curbside pickups. 

Pros: Customer experience is known to drastically improve when using WeSupplyLabs

Cons: Carrier integrations might be delayed leading to fulfillment issues with WeSupplyLabs. 

 

7. Easyship

Overview: 

EasyShip is an American company that provides shipping software that focuses on carrier performance and improved shipping operations.

Features:

  • Provides integrations with 250+ global carriers, selling channels and other partners

  • Enables carrier selection to be done after comparisons of shipping rates have been conducted. 

  • Customers are given dynamic checkout rates which increase conversion at checkout. 

  • Single platform for order management, shipping label creation and order tracking. 

Pros: Both integration and use of EasyShip are simple processes.

Cons: EasyShip is not equipped for extremely large volumes and may encounter technical difficulties.   

 

8. Aftership 

Overview: 

Aftership is order and package tracking software headquartered in Hon Kong that operates globally and helps optimise shipment tracking operations. 

Features: 

  • Provides integrations with 400+ carriers, selling channels and online marketplaces. 

  • Automates sending of the order and package tracking notifications to customers via multiple channels. 

  • Order tracking notifications are also updated to customers via a branded tracking page. 

  • Provides analytics reports specifically to improve order tracking and customer experience.

Pros: Faster and more proactive communications to customers and enabled via Aftership. 

Cons: Minimal technical support is provided in case of major software glitches with Aftership. 

 

 

FAQs on Convey AND ITS Competitors & Alternatives

 

1. What Is Convey?

Answer: Convey is a delivery experience platform that specialises in providing intelligent logistics solutions. It is known for its predictive approach to improving customer experience through optimization of shipping operations. With Convey, you can automate tracking notifications to customers and engage with customers more proactively, thereby making the entire delivery experience more satisfying.

 

2. Which is the best Convey alternative?

Answer: A few of the most significant Convey alternatives include ClickPost, Narvar, Shippo, ShipStation and WeSupplyLabs. All of these companies focus on providing logistics intelligence platforms that make order management simple. Each has its own area of specialization, such as providing more delivery options, ensuring discounted shipping rates are made available, and providing exceptional exceptions management.

 

3. What are the criteria for selecting the best Convey alternative?

Answer: Selecting the best Convey (Delivery Experience Management Software) alternative requires you to look at the priority needs of your business. This includes 4 major factors.

The first factor is termed as serviceability and refers to the bandwidth of the software in question. It must be able to support the volume of orders you fulfill on a regular basis and provide its services within the area of operation you engage with. 

The second factor you need to consider is the shipping and logistics services offered by the intelligence software. These can include everything from low shipping rates to carrier selection, generation of shipping labels and handling failed deliveries.  

The next important factor relates to the visibility provided by the software. Order tracking is an immensely important part of ecommerce services so the best visibility is granted by a software that provides real-time tracking updates and automation for updating customers.  

The last factor you need to consider is the price of the software. This means calculating the actual price of the software, keeping in mind the various services included within it, and the benefit you receive through use of those services.

 

4. How do you track orders with Convey?

Answer: Convey is currently integrated with 17 top courier partners in India.

 

5. Why do people shift from Convey to other alternatives?

Answer: A logistics intelligence software like Convey is great at improving the delivery experience through proactive communication. However, there are numerous other areas where proactive communication with customers becomes important, like when it comes to handling shipping exceptions (such as delays or failed deliveries) or when it comes to cross-selling. Ecommerce businesses typically shift from Convey to other alternatives when they’re looking for a wider range of services that impacts end-to-end shipping operations and makes the entire post-purchase process more efficient.

 

6. When should I start looking for Convey alternatives?

Answer: The best time to look for Convey alternatives is when you have maxed out your fulfillment and delivery growth. This essentially describes the point at which you are fulfilling as many orders as you can with your current shipping operations. At this point, you’ll need to look at reducing operational costs, improving post-purchase customer experience as a whole, and increasing your profitability.

 

DMCA.com Protection Status