Looking for ShipStation Competitors and Alternatives?

Get an unbiased view of the differences and similarities of the Best ShipStation alternatives based on 11 distinct parameters. 


 

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Best ShipStation Competitors And Alternatives

 

an Objective Comparison of ShipStation with its Alternatives

 

Parameters
ShipStation
ClickPost
Narvar Shippo WeSupplyLabs ParcelPerform
Basic
Advanced
Advanced
Intermediate
Basic
Intermediate
Intermediate
Advanced
Basic
Intermediate
Intermediate
Basic
Email, SMS
SMS, WhatsApp, Email
SMS, WhatsApp, Email
Email
Email, SMS
Email, SMS, Webhooks
Intermediate
Advanced
Intermediate
No
Intermediate
No
No
Advanced
Basic
No
No
No
Yes
Yes
Yes
No
No
No
No
Yes
No
No
No
No
Yes
No
No
Yes
No
No
No
Yes
Yes
No
Yes
Yes
No
Yes
Yes
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes

 

 

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Top 10 Best ShipStation Competitors and Alternatives [2021 Updated List]

 

1) ClickPost

Overview: 

ClickPost is a globally operational shipping management software that aids in improving the delivery experience, post-purchase customer experience and reducing operational costs through tech intervention and smart workflows. 

Features: 

  • 150+ carriers, online storefronts and virtual marketplaces to integrate with.

  • A single API to carry out the processes of order creation, AWB generation, shipping label printing and order pickup.

  • Real-time tracking notifications, including order ETA, sent via SMS, Email and WhatsApp and to a branded tracking page to customers on ecommerce websites. 

  • Automated workflow for auto-resolving shipping exceptions to reduce RTO%.

  • Unified dashboard for uniform order management across multiple carriers.

  • Provides regular reports on configured data and analytics

Pros: ClickPost provides the fastest carrier integrations and best technical support. 

Cons: ClickPost platform is most suited for large ecommerce companies and not SMBs. 

 

2) Shippo 

Overview: 

Shippo provides a platform for shipping solutions to streamline the delivery process through automation. It Operates largely in the US.

Features:

  • 85+ carriers, selling channels like Shopify and other ecommerce partners to integrate with.

  • Compare carrier rates and find discounts on shipping rates once address validation has been completed.

  • Automated shipping label creation for new and existing orders, including those that require customs clearances.

  • Receive tracking information via updates through email and a branded tracking page.

  • Display order ETA to customers

Pros: Shippo provides the most reasonable rates and easy onboarding. 

Cons: Despite low rates, you may still encounter hidden charges with Shippo and minimal support.  

 

3) Narvar 

Overview: 

Narvar is a logistics platform operating in the US that helps ecommerce businesses create a more memorable and easier post-purchase customer experience. 

Features:

  • 350+ carriers and partnered platforms to integrate with.

  • Send order tracking notifications to customers and then have them displayed on a branded tracking page.

  • Use a customized returns portal for quick and easy exchanges and returns. 

  • Concierge service lets up added locations for order pickup and dropoff.

Pros: You can customize shipping services with more ease using Narvar 

Cons: Delivery tracking notifications with Narvar are not always provided in real-time.  

 

4) WeSupplyLabs

Overview: 

WeSupplyLabs provides a shipping management platform for ecommerce businesses in the US that need support for customer communications and operational efficiency.

Features:

  • 100+ carriers and other ecommerce platforms to integrate with.

  • EDD and tracking notifications are automatically displayed and sent to customers.

  • Branded tracking page and a branded returns portal made available.

  • Greater delivery options through curbside and store pickups.

Pros: WeSupplyLabs offers services that can greatly improve customer experience

Cons: Carrier integrations are limited with WeSupplyLabs.  

 

5) ParcelPerform 

Overview: 

ParcelPerform is an order and delivery management platform that primarily operates in the US. It provides a wide range of customer communications services.

Features:

  • 600+ logistics carriers to integrate with.

  • Displays tracking notification on a branded tracking page and also share with customers via multiple channels of communication.

  • Respond quickly to customer queries using a logistics service tool kit.

  • Provision of analytics reports for specified time frames.

Pros: With ParcelPerform, you can increase response time to customer queries. 

Cons: ParcelPerform experiences technical issues when handling multiple functions.  

 

6) Convey 

Overview: 

Convey is a shipping management solution used by ecommerce companies in America that increases order visibility and improves customer post-purchase experience.

Features: 

  • 100+ ecommerce partner networks to integrate with.

  • Delivery date estimation and display for customers.

  • Provides automated tracking updates and real-time visibility.

  • Analytics reports were provided based on collected data.

Pros: Responsiveness to customer inquiries can increase with the help of Convey.

Cons: Convey does not help ecommerce businesses with brand promotion or delivery exceptions management. 

 

7) EasyShip

Overview: 

EasyShip is an online shipping software that enables American ecommerce businesses to improve shipping and tracking speeds.

Features:

  • 250+ carriers and support platforms to integrate with.

  • Compare shipping rates and discounts for shipping prior to order assignment.

  • Customers get access to dynamic rates at the time of checkout to improve conversion rates.

  • Shipping label generation, order tracking, and scheduled delivery are easily organized.

Pros: Navigating around EasyShip’s dashboard is an easy process. 

Cons: EasyShip does not offer constant technical support as required. 

 

8) Aftership 

Overview: 

Aftership was started in Hong Kong and operates as a worldwide platform for shipping and order tracking services, ensuring ecommerce companies keep customers informed. 

Features: 

  • 400+ international carriers, selling channels and virtual marketplaces to integrate with.

  • High-speed tracking notifications to improve order visibility to customers.

  • These notifications are shared to customers through a branded tracking page and other communications channels. 

  • Analytics reports are provided on a regular basis.

Pros: Ensure more proactive communications with customers through Aftership

Cons: Regular glitches in the platform can slow down fulfillment as limited support is provided. 

 

 

1. Branded Tracking Page 

SHIPSTATION: ShipStation offers a branded tracking page to customers so they can view their orders, see milestone-based delivery updates and the estimated delivery date. The order’s location status is also displayed along with the contact information of the business.   

CLICKPOST: ClickPost lets you give your customers a dedicated branded tracking page that also enables milestone-based tracking, displays the estimated delivery date and also displays a variety of promotional showcases related to your brand. 

PLUS, using ClickPost’s branded tracking page also comes with the following advantages: 

  • Notifications for Delay - As soon as the tracking page is updated regarding a delay in delivery, an automatic notification is sent to customers. 

  • Smart Recommendations of Products - Products and promos listed on the branded tracking page are intelligently selected based on past searches and purchases. 

  • Standard Milestones - Delivery milestones updated on the branded tracking page are entirely standardised to minimise confusion. 

WINNER: ClickPost

 

2. Cross-Selling During Tracking

 

SHIPSTATION: ShipStation has a branded tracking page which vividly displays your brand logo and your brand’s color scheme. This tracking page also provides links to the various social media accounts of your business.     

CLICKPOST: ClickPost’s branded tracking page can be customised and personalised to cater to specific business preferences and brand promotions.

PLUS, ClickPost only displays intelligent product recommendations that are selected with the help of AI/ML technology. This ensures that products suggested to customers during tracking are specifically those that the customer would find value in based on their past purchases and preferences. This pushes a higher number of cross-sales.  

WINNER: ClickPost 

 

3. Tracking Updates to Customers 

 

SHIPSTATION: ShipStation sends SMS notifications to customers which are customised for your brand and display all relevant shipping information to the customer during delivery. 

CLICKPOST: ClickPost automates the sending of tracking notifications to customers via Whatsapp, SMS and Email. These notifications contain brand-specific information as well as all relevant shipping details. These notifications are available in multi-lingual formats for global shipping.  

PLUS ClickPost offers the fastest tracking speeds. Using dual API integrations, ClickPost receives and sends tracking notifications in real-time. This ensures the highest level of accuracy in tracking and delivery updates.  

WINNER: ClickPost

 

4. Returns Management

 

SHIPSTATION: ShipStation lets businesses create a branded returns page where customers can initiate return requests. Through this portal, you can manage returns and identify trends in returns.   

CLICKPOST: ClickPost also provides a dedicated branded portal for both returns and exchanges to be accepted, monitored and managed efficiently. 

PLUS this portal can be customised and configured with fixed and flexible rules for returns and exchanges, so that you maintain all control. ClickPost also ties up with numerous expert carriers in reverse logistics and provides a quick automated system for allocation. 

Furthermore, one of the major benefits afforded by ClickPost’s return management portal is that it equips you to deal with exceptions related to returns, exchanges and pickups. 

WINNER: ClickPost

 

5. Shipping Delay Management

 

SHIPSTATION: ShipStation provides tracking notifications to customers which automatically updates them in case a delay has occurred. This ensures customers are informed in case of late delivery.  

CLICKPOST: ClickPost automates the process of sending real-time tracking notifications in case of delayed or stuck shipments. These notifications contain the new estimated delivery date so customers may anticipate the arrival of their order. 

PLUS ClickPost makes use of carrier and delivery data to determine the cause of delays and address them. In addition to that, as soon as a delay is notified, an automated message is sent to the carrier with instructions to resolve the delay issue. 

WINNER: ClickPost

 
6. Integrated Tracking Dashboard

 

SHIPSTATION: ShipStation offers an integrated tracking dashboard for order management that enables ecommerce orders to be organised efficiently. Through this dashboard, tasks can be automated and orders can be filtered and categorised. 

CLICKPOST: ClickPost also offers an integrated dashboard that monitors all orders across a multitude of carriers and provides real-time order status updates. Various automated protocols can be configured to be triggered by specified order status updates.  

WINNER: ClickPost and ShipStation


7. Failed Deliveries Management

 

SHIPSTATION: ShipStations provides notifications to customers in case a failed delivery or delivery exception occurs. This enables customers to be informed or even select when the next delivery attempt will occur and make arrangements for its arrival.    

CLICKPOST: ClickPost also provides automatic updates in case of a faile delivery. However, ClickPost makes the experience more interactive so that customers can participate in the successful delivery of their order. 

After notification of a failed delivery, a cause-specific query is sent out to the customer. The customers are given an easy response mechanism, wherein they can write the correct address, an alternate phone number or delivery time, etc. The information collected is pushed to carriers and delivery agents, thereby enabling successful delivery. 

This system for failed delivery management actively reduces RTO% by increasing the number of failed deliveries that are converted into successful deliveries. 

WINNER: ClickPost


8. Shipping Rates

 

SHIPSTATION: ShipStation gives you access to pre-negotiated and discounted rates with the help of its Rate Browser that lets you view shipping fees of various carriers and select the most cost-effective one for each order. 

CLICKPOST: ClickPost does not provide shipping rates. ClickPost encourages and empowers ecommerce enterprises to use their order volumes to negotiate best-in-business rates with each of their carriers through an SLA. All terms in the SLA can be monitored via ClickPost.  

WINNER: ClickPost and ShipStation

 

9. Analytics

 

SHIPSTATION: ShipStation provides separate tools for measuring and reporting on various aspects of your business. It offers an independent tool for inventory management which measures stock, one for branding that measures specific aspects of post-purchase customer experience and provides overall shipping analytics.    

CLICKPOST: ClickPost provides a thoroughly exhaustive and totally interactive self-service hub for analytics. This hub lets enterprise clients customise and configure metrics that they need to measure and monitor closely. Reports are compiled in accordance with these metrics and shared to provide actionable insights on improvement of logistics operations and post-purchase experience for customers. 

WINNER: ClickPost and ShipStation


10. Delivery Date Prediction

 

SHIPSTATION: ShipStation uses prior carrier data to determine a possible estimated delivery date. This delivery date is then displayed to customers on the branded tracking page once the order has been dispatched.   

SHIPSTATION: ClickPost uses AI and ML technology to calculate the estimated delivery date using the customers pin code, prior carrier information, data of delays and stuck shipments and numerous other metrics. This ensure the highest level of accuracy.

This estimated delivery date is calculated and displayed on the ecommerce product details page, prior to checkout and purchase. Customers are encouraged to make an informed decision. The EDD is also displayed on the branded tracking page and in tracking notifications. It is updated in real-time.   

WINNER: ClickPost 


11. Multi-Carrier Integration 


SHIPSTATION: ShipStation is a tool for multi-carrier integration, enabling a wide range of carriers, online storefronts, and ecommerce management platforms to be integrated with your ecommerce business. ShipStation provides an easy means to connect with different logistics and accounting partners.

CLICKPOST: ClickPost is known for its high volume of carriers to choose from when it comes to multi-carrier integration. In addition to ecommerce partners like storefronts, accounting systems and WMS, ClickPost offers integration with 150+ carriers and any new or niche carriers you select. 

PLUS ClickPost offers another major advantage, i.e, fast carrier integrations. The fastest on the market, to be more precise. Whether it's an existing carrier or a new carrier, ClickPost will have you integrated and live within 24 hours while other software may take upwards of one week.

WINNER: ClickPost 

Why Companies Need To Shift From ShipStation to ClickPost

Intelligent Carrier Choice

ClickPost uses an AI configured to evaluate multiple carrier parameters including performance-based aspects like RTO% and delays.

Highest Tracking Speeds

ClickPost uses dual API integrations along with webhooks and polling to make sure tracking updates are received in absolute real-time.

Manage Exceptions Smartly

Use ClickPost intelligent workflows to auto-resolve delivery, shipping and return exceptions with carefully calibrated AI and automation.

Instant Access Tech Support

A team of dedicated support professionals from ClickPost are on standby 24/7 to provide technical assistance and training sessions.

Manage Returns Exhaustively

ClickPost has the most holistic returns management portal which enables configurations to measure pickups, exchanges, and exceptions.

Unbeatable Pricing Options

With ClickPost you can select the features most valuable to you for reducing operational costs so you spend only for what you need.

 

FAQs on ShipStation and Its Competitors and Alternatives

 

1) What Is ShipStation?

Answer: ShipStation is a globally operational shipping software that provides a range of services from discount shipping rates to order tracking services. It is a major favorite for growing ecommerce businesses that need to enable better customer communications and improve the delivery experience. 

 

2) Which is the best ShipStation alternative?

Answer: The services provided by ShipStation are also offered by the numerous competitors to ShipStation, namely ClickPost, AfterShip, Narvar, Shippo and WeSupplyLabs. In fact, many ShipStation Alternatives provide a wider range of logistics services. Some offer similarly discounted shipping rates, while others like Aftership and Narvar offer better tracking or delivery options. ClickPost additionally provides shipping exceptions management.   

 

3) What are the criteria for selecting the best ShipStation alternative?

Answer: Whenever you’re rummaging through the various ShipStation competitors and alternatives, there are 4 major areas to look into. 

The first area is serviceability which requires you to determine the volume of orders that the software in question can handle as well as its area of operation.   

The second area requires you to look at the actual services provided by the software in question. Each software may offer services that grant a different range of benefits, from low shipping costs to greater operational efficiency.  

The third area to be understood is the visibility provided by the software, most specifically, the speed at which tracking updates are received and shared with customers. The more advanced the tech used, the more streamlined is the communication process.

The fourth and final area of concern is the price of the shipping software. It should ideally encompass a wide range of services that offer real tangible benefits.   

 

4) How do you track an order with ShipStation?

Answer: After onboarding and integrating with ShipStation, each order is created through the ShipStation dashboard. At the time of order creation, a unique shipping ID is assigned to the order. This can be used on the shipstation dashboard and tracking page to track the status of the order.   

 

5) Why do people shift from ShipStation to other alternatives?

Answer: The shift from ShipStation to other alternatives mostly occurs when a great range of services are required to reduce operational costs and increase overall efficiency. A lot of ecommerce enterprises eventually find themselves in need of more specific solutions to increasingly complex logistics challenges that arise as brand popularity increases. 

 

6) When should I start looking for ShipStation alternatives?

Answer: The best time for you to start looking for ShipStation alternatives is when there is a shift in your goals from efficient fulfillment to efficiency in end-to-end delivery operations. While ShipStation offers low shipping rates, more effective services like shipping exceptions management, returns management and proactive customer communications become a priority as your business gains prominence. When you find yourself focussing on post-purchase customer experience, increased revenue and brand promotion, it is like the right time to look for an alternative to ShipStation.  

 

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