1) Overview of the Best Loop Returns Alternatives for Returns Management
Loop Returns is a great returns tool for efficient ecommerce returns management. But as ecommerce businesses grow, so does the complexity of offering the best possible after-sales experience to customers. In fact, it's estimated that around 25% of all products purchased online are returned. That's a lot of product on its way back to the warehouse!
In light of this situation, many online stores are looking for Loop Returns alternatives that provide faster, cheaper and better reverse logistics. If you are one such ecommerce company, then this post is for you. Below we explore 10 best competitors of Loop Returns and give you detailed tips on how to pick the right one for your business. Keep reading!
2) Top 10 Loop Return Competitors and Alternatives for Ecommerce Businesses
3) Detailed Review of the 10 Best Alternatives and Competitors of Loop Returns
3.1) ClickPost Returns Plus
ClickPost is a shipping and returns management software that makes handling ecommerce operations hassle-free. This feature-rich returns software uses automated shipping carrier allocation to choose the best shipping company to deliver to or fetch the product from the customer’s doorstep. Its NDR management tool (shipping exception management) prevents cases of failed delivery or pickups.
ClickPost has a full-fledged returns management app for Shopify called the ClickPost Returns Plus that can be downloaded from the Shopify store. This self-serve returns portal enables Shopify stores to automate returns with pre-defined return rules like non-returnable items, return windows, etc. Businesses can track the status of every RMA (Return Merchandise Authorisation) right from their dashboard. Store owners can even send customised return tracking confirmation and updates to customers through emails, SMS and WhatsApp.
The app also provides branding features like a branded return tracking page. A branded tracking page not only keep customers informed about their order’s whereabouts in real-time but also provide new opportunities for sales. What's more, ClickPost Returns Plus is absolutely free to use for upto 20 returns every month!
3.2) AfterShip Returns Center
Aftership Returns Center provides tailor-made returns solutions for ecommerce businesses all over the world. It integrates easily with most platforms and sales channels like WooCommerce, Shopify, BigCommerce, and 900+ shipping carriers.
It offers branded tracking and returns portal, automatic shipping label generation, and advanced route-planning features to optimize the returns process. It can be a great Loop Returns alternative in terms of superior analytics reports and post-purchase customer experience. It also has a returns management app of the same name on the Shopify app store.
3.3) Returnly
Returnly is a superb alternative to Loop Returns if you want to smoothen your reverse logistics and reduce the rate of returns. Its flagship exchange feature allows ecommerce entrepreneurs to deliver the right product before the wrong/exchanged item reaches the original warehouse. If that doesn’t swoop you off the floor, we don’t know what will.
Returnly also offers a mixed ecommerce model where customers can choose to return shipments in-store. And if you are an online store with an eye on the global market, don’t fret, because Returnly simplifies international returns too.
3.4) Happy Returns
Happy Returns is a one-of-a-kind returns processing software that offers customers the choice to return or exchange items at several locations. It provides 3 options for optimal returns experience.
Firstly, shoppers can place return or exchange requests through a branded return portal. Secondly, they can choose to go to their nearest Happy Returns Return Bar to return their item without any packaging or label. Thirdly, they can visit the seller’s store and return the product directly.
This omnichannel approach to reverse logistics makes it one of our favorite Loop Returns alternatives on the list.
3.5) Clicksit Returns Management
Clicksit, owned by Sorted, is an automated returns solution provider for ecommerce businesses worldwide. With Clicksit, customers can print return labels of USPS, UPS, FedEx, and more in just a few clicks. They can also choose from over 1000+ drop-off locations to return their shipments.
Clicksit provides automated notifications on product returns and analyses feedback to offer the best return experience. It also has a Shopify app called Clicksit Return Centre, that’s free to install for all Shopify merchants.
3.6) Return Prime
Return Prime is another Loop Returns competitor that we are excited to talk about. It handles the product returns side of your online business so that you, the store owner, can continue to focus on other important things. It uses 25+ logistics partners to provide fast returns to over 50 countries.
It offers excellent customer and chat support to ease queries. Ecommerce companies can access all customer information and live data from a single unified dashboard. Return Prime can easily connect to your Shopify store. It has a free pricing plan that you can try out for 5 shipments per month.
3.7) Rich Returns
Rich Returns, powered by Rich Commerce, is a returns and exchanges platform app for Shopify and Shopify Plus merchants. The platform uses a simple plugin that store owners can embed in their online shops for easy RMAs.
It offers multi-language support for customers all over the world and automatically places inventory under a set return window. Business owners can also customise returns rules for specific products depending on category, destination, and more. They can also offer instant exchanges from live inventory. If you’re looking for Loop Returns competitors, Rich Returns is definitely worth your consideration.
3.8) ReturnLogic
ReturnLogic is a returns management app for Shopify that helps modern Shopify brands save time and money through automated returns that help you scale up quickly. It helps reduce support tickets through its responsive customer support team. This increases trust and customer lifetime value.
Stores can connect to all ecommerce platforms without any data loss. ReturnLogic’s fast APIs guarantee faster refund processing times. Businesses only need to input their return policies into the system to automatically apply return rules to all items in their inventory. It’s easily one of the best Loop Returns competitors.
3.9) Optoro
Optoro expedites the returns delivery process by providing self-service returns portals to customers. It offers real-time refund tracking and faster order processing so that returns become repurchases. It seeks to limit carbon footprint, to which end, it uses green and minimal shipment packaging.
Optoro automates the entire reverse logistics journey and reduce labour costs and operational inefficiencies. It also offers ecommerce businesses the opportunity to sell returned inventory on secondary markets or on Optoro’s own marketplace, BULQ, to maximise revenue.
3.10) Ordoro
Ordoro is among the best Loop Returns competitors and with good reason. This software uses automated workflows to optimise shipping operations. Additionally, it provides amazing services like dropshipping, inventory management, shipping label creation, kitting and supply chain management.
It’s a one-stop solution for all things ecommerce shipping. If you use Ordoro for both your forward and return delivery, then you can directly process RMAs from the original order and email return labels directly to them. Ordoro offers shipping insurance on all packages.
4) How to Choose the Best Loop Returns Competitors and Alternatives for Your Online Store
Looking for the best return shipping solution? Don’t know how to find the best fit for your ecommerce store? You’re in luck. We have made a list of features every returns solution must offer to be worth considering. Read on.
4.1) Price of the Returns App/Software
Dealing with returns can be a hassle and a cost. But a returns app could help you manage those costs, reduce return rates and save money. That settles a lot of problems. And that is the price you pay for your chosen returns app. Weigh the price of the solution offered against the benefits it will provide your business. This is one of the most valuable suggestions we can offer about selecting the best Loop Returns alternative for your business.
4.2) Delivery Range of the Returns Management Software
Ensuring that your customers can easily return items they've purchased from you isn't always easy - particularly when it comes to shipping those items back to you.
That's where delivery range of returns software comes in. Many software in the list above allow customers to find the nearest drop-off location for returning their items, whether it's a UPS store, FedEx office, or another postal outlet. So if you're looking for a way to make returns easier for your customers, then delivery range of returns software is definitely worth considering.
4.3) Faster Refund Processing Times
When you're processing refunds, the faster the better. Right? After all, the faster you can get refunds processed and money back in customers' hands, the sooner they'll be able to start spending again. And that's good news for both you and your customers. But how do you ensure optimised refunds? Talk to your software vendor about their order processing durations to find out if they are a good match.
4.4) Self-Serve Branded Returns Portal
Most ecommerce businesses offer some sort of return policy to their customers. However, the process of returning an item can often be confusing and frustrating. In many cases, the customer is responsible for shipping the item back to the business. This can lead to unnecessary delays and added costs.
A self-serve branded returns portal can provely immensely helpful here by cutting costs, minimising confusions and providing opportunities for cross-sales and upsells. Additionally, it can also serve as customer feedback and real-time tracking pages.
4.5) Platform and Store Integrations
Ecommerce businesses are always looking for new and innovative ways to increase sales and reach more customers. One way to do this is by integrating your business with other stores and platforms.
This can be a great way to reach more customers and grow your business. Your return logistics software must enable fast integrations with storefronts, sales channels and shipping companies like Shopify, WooCommerce, Amazon, eBay, FedEx, UPS, etc.
4.6) Returns Analytics Reports
By understanding the returns analytics for your business, you can gain insight into what products are being returned most often, why they're being returned, and how you can reduce or eliminate these items from your product line altogether.
It can also give you a deeper insight of your overall shipping operations as well. Most returns management software or Loop Returns alternatives will also provide customisation options so you can keep a tab on any particular business aspect.
4.7) Number of Shipping Carriers
The more number of shipping carriers your preferred Loop Returns competitor ties up with, the better it is for your store. More carriers means better serviceability and wider reach.
This not only broadens your scope to access new audience bases but also cut down on shipping costs through a carrier bidding system. Moreover, if you ever want to switch between carriers, you can easily do so. You can also leverage their strengths to carry out faster returns for your customers.
4.8) In-Store Returns and Drop-Off Availability
While the availability of in-store returns and drop-off locations is not an absolute requirement for a reverse management solution, it cannot hurt. Allowing customers to choose a place return according to their own time and availability is great for customer experience and building long term customer loyalty. This omnichannel approach to ecommerce returns provides customers a better sense of satisfaction and leads to more sales.
4.9) Customer Care
In today's digital age, customers can easily purchase items from the comfort of their own homes. However, this also means that customers are quick to return items they're not happy with. For ecommerce businesses, it is crucial to provide excellent customer care in order to manage returns efficiently. By doing so, you can ensure that your customers are happy and returning for more.
5) Final Conclusion
Returns management software come in varied shapes and sizes. Their services can greatly differ from each other. Therefore, it’s almost impossible to tell which returns app or software will be the best fit for your business. But a few things remain, like the price point, accessibility, delivery range, etc., that must accompany all great returns software.
In our opinion, the best Loop Returns alternatives or competitors are ones that offer customisation at every point. We encourage you to do thorough research on the returns management solutions listed above. We can safely vouch for this curated list and hope this helps you in your journey to find the perfect returns partner for your online business.
6) FAQs on Loop Returns Competitors
6.1) What are Loop Returns alternatives for Shopify?
Answer: Some of the best Loop Returns alternatives for Shopify stores are ClickPost, AfterShip, Rich Returns, and Return Prime.
6.2) Why is Returns Management Software Important for Ecommerce Businesses?
Answer: Returns management software or apps are crucial for ecommerce businesses because they help reduce the rate of product returns, cut losses and speed up the return/exchange and refunds process. It is important to ensure high customer satisfaction.