XDP Express API Integration and Tracking with ClickPost

Yes. ClickPost automatically syncs delivery updates from XDP Express through tracking APIs and webhooks. Statuses are standardized into key milestones like order placed, pickup scheduled, in transit, out for delivery, attempted, and delivered. All updates are reflected in a centralized dashboard, and ClickPost also flags SLA breaches and shipping exceptions in real time.

ClickPost’s AI-powered NDR management system streamlines delivery exception handling for XDP Express. It sends real-time, issue-specific alerts to customers when a delivery fails or encounters an exception. Customers can respond with updated instructions or feedback, which is then relayed to the carrier for quicker reattempts. This automated workflow helps reduce RTO rates and improves successful delivery resolution without manual intervention.

ClickPost provides real-time tracking for all XDP Express shipments, covering key delivery milestones such as in-transit, out for delivery, delivered, and failed attempts. Businesses can also access data on shipping delays, lost or stuck parcels, and the number of delivery attempts made. ClickPost maintains 5 days’ worth of post-delivery data to prevent courier misreporting and offers advanced analytics on RTO trends, return patterns, and hub-level performance.

XDP Express is a preferred UK carrier for B2C retailers handling large or non-standard freight. The company was founded in 1995 and has since expanded to the largest privately owned parcel and freight network with a nationwide presence in the country. It operates 15 corporate depots, 2 hubs, 500+ delivery vehicles, extending shipping and door-to-door delivery for small parcels and bulky items. XDP Express is known for its 1-Man and 2-Man logistics solutions. The 1-Man option covers cost-effective delivery facilities for parcels weighing up to 50 kgs. In contrast, the 2-Man service is designed for non-standard freight weighing up to 150 kgs, fulfilling special requirements like room-of-choice delivery, unpacking, and assembling. The company systematizes the shipping process while maintaining standard benchmarks and customer satisfaction. It offers order tracking to customers at the final mile, 2-hour ETA before every delivery, and customer support via emails. With photographic proof of delivery, precise geolocation data, and manual sorting, it reduces chances of errors or mishandling.