Acer Adopts AI-Driven POD Verification with ClickPost Darwin

Challenge: Fragmented POD Verification and Manual Logistics Workflows

POD Verification & Tracking Challenges

• Proof of Delivery (POD) verification relied on physical hard copies routed through centralised courier offices

• Carrier customer service teams and Acer in-house tracking teams spending 3–5 hours daily on POD verification.

• POD tracking and collection consuming a significant portion of the operations team’s bandwidth

• For BFSI orders, OTP-based confirmation is not permitted, making physical PODs the only mode of verification

• Verification cycles stretching across multiple days, delaying reconciliation and payment processing

Manual Order Booking & Dispatch Coordination

• Courier partners manually creating dockets for 1,000–1,200 invoices daily

• Manual airway bill generation and ERP entry increasing operational dependency on carrier teams sometimes delays beyond working hours.

• Lack of a unified system to allocate and track orders across warehouse locations

Limited Visibility & Customer Communication

• High volume of inbound queries from customers and internal sales teams

• Shipment status updates dependent on manual tracking across multiple carrier portals

Solution: AI-Led, Unified Institutional Logistics with ClickPost Darwin

With ClickPost Darwin, Acer transitioned from fragmented, manual workflows to a system-driven logistics intelligence layer, unifying institutional operations across 10,000+ monthly orders.

AI-Powered POD Verification

ClickPost’s AI automatically processes all uploaded PODs and intelligently categorises them as correct or requiring intervention. This exception-based workflow eliminates routine manual checks and enables faster, more accurate delivery verification.

• Majority of PODs auto-cleared without human intervention

• Operations teams focus only on flagged or exception cases

• Delivery verification completed within 24 hours of POD upload

“Earlier, the cycle depended on physical POD movement and manual checks, which took several days. Now, within 24 hours of the carrier uploading the POD, we can bucket it into correct or problematic segments and act immediately.” - Balaji Venkatachalam, Senior Manager – Logistics

Automated Order Booking & ERP Integration

ClickPost integrated directly with Acer’s ERP to automate airway bill generation and dispatch workflows across warehouse locations.

• Manual handoffs between teams eliminated
• Faster docket creation and carrier handover
• More predictable dispatch execution for institutional shipments

“Through ClickPost’s API integration, dockets are generated faster, helping us remove dispatch delays and ensure quicker handover to carriers.”

Real-Time, Proactive Customer Communications

ClickPost enabled automated delivery notifications via email, SMS, and WhatsApp, creating a single source of truth for shipment updates.

• Reduced dependence on manual status checks across carrier portals
• Fewer inbound queries from customers and internal teams
• Operations teams re-focused on monitoring delivery performance

“Earlier, a large part of the day went into manually tracking shipments and updating customers. With ClickPost’s automated notifications, this is no longer an area of concern.”
— Balaji Venkatachalam, Senior Manager – Logistics

Continuous Improvement: Advancing Toward Higher POD Automation

Acer and ClickPost continue to collaborate on workflow enhancements to increase the share of PODs automatically categorized as ‘correct’ from 80% to 95%+, further reducing manual intervention as institutional volumes scale.