HealthKart Streamlines 15,000+ Monthly B2B Shipments with ClickPost Darwin

The Starting Point: Growth Outpacing Operations

HealthKart had built something impressive, India's leading nutrition and wellness brand, delivering supplements and sports nutrition products across the country through an extensive B2B network. Distributors, retailers, and direct channels were all growing rapidly.

But behind the growth was a logistics operation held together by spreadsheets, phone calls, and manual processes.

The team was managing close to 15,000 dockets every month.

And every single one of them required manual intervention.

What It Looked Like Before ClickPost

Subrat Dehury, DGM of Logistics Operations at HealthKart, remembers the daily reality:

"Everything was on manual mode. Booking, tracking, POD management- all manual. If you wanted to track a shipment, you had to go to individual carrier websites. There was no single platform."

Here's what that meant operationally:

Booking Shipments

The team would manually create LRs (Lorry Receipts) for each docket. This alone consumed 4 hours per person, every single day. With multiple team members involved, that added up to nearly 24 hours of manual work per week just on LR creation.

Coordinating Pickups

Once the paperwork was ready, someone had to call each carrier to confirm pickup. National carriers with API integrations were manageable. But many regional transporters, critical for reaching tier-2 and tier-3 markets, had no digital infrastructure at all.

Chasing Updates

To know where a shipment was, the team logged into multiple carrier portals. But even then, visibility was limited. Most carriers only showed tracking updates after shipments reached their central warehouses, sometimes 24-36 hours after pickup.

First-mile visibility? Non-existent.

POD Follow-ups

When shipments were delivered, getting proof of delivery (POD) was another manual chase. Carriers would upload PODs to their own systems, eventually. The team had to download them, reconcile them, and match them to dockets.

If there was a dispute- wrong delivery, damaged goods, billing mismatch, it could take weeks to resolve because the data wasn't centralized.

The Breaking Point

Anil Kumar, Assistant Manager of Logistics, puts it simply:

"We were operating close to 15,000 dockets per month. That's a huge number to track manually."

As volumes grew, the cracks widened:

• Time drain: Teams spent more time on admin than on solving real logistics problems
• No visibility: Leadership couldn't get a real-time pulse of operations
• Dispute delays: Revenue was stuck in unresolved billing and delivery disputes
• Carrier chaos: Managing multiple portals meant constant context-switching
• Local transporter gap: Regional carriers operated in a digital black hole

The team knew they needed a unified system, one platform that could automate booking, centralize tracking, and even bring local transporters into the digital ecosystem.

Enter ClickPost Darwin

HealthKart partnered with ClickPost Darwin to digitize and automate their entire B2B logistics operation.

The goal wasn't just to make things faster. It was to eliminate manual work entirely and create a single source of truth for 15,000+ monthly shipments.

What Changed: The New Operating System

1. Automated Booking & LR Creation

The moment a docket is generated, ClickPost Darwin triggers LR creation automatically via API integration with carriers. Labels are generated and printed instantly.

"With ClickPost Darwin, LR creation is now automated, saving us nearly 4 hours every day, that's almost 24 hours a week saved for the team." - Anil Kumar, Assistant Manager, Logistics

2. Unified Dashboard for All Carriers

One ClickPost dashboard shows real-time status across all carriers - national and regional.

"Now tracking is on one uniform platform. The user doesn't have to go to multiple platforms to track that consignment." - Subrat Dehury

3. Real-Time Pickup & First-Mile Visibility

The moment pickup happens, ClickPost Darwin provides real-time updates,no more waiting 24-36 hours.

"The moment a docket is generated and pickup happens, we get real-time updates."
- Anil Kumar

4. Saarthi App: Bridging the Local Transporter Gap

ClickPost's Saarthi App gives even small, local transporters a simple mobile interface to update delivery status, returns, and exceptions in real time.

"Saarthi app plays an important role because not every carrier has API integrations. Now local carriers use the Saarthi app, so any activity they do-whether delivery, returns, or rejection-that notification directly comes to our system. Local carriers can now be tracked too." - Subrat Dehury

5. Instant POD Management & Dispute Resolution

PODs are automatically uploaded to ClickPost Darwin within 24 hours of delivery. All data is centralized and audit-ready.

"Once they deliver, immediately within 24 hours that POD will come to my system. Any dispute is now able to be solved within the span of 24 to 48 hours." - Subrat Dehury

The Impact: A Logistics Operation That Scales

HealthKart didn't just digitize their logistics, they rebuilt it from the ground up with ClickPost Darwin as the operating system. And perhaps most importantly: a logistics team that now spends time solving strategic problems, not chasing paperwork.