Kapiva Digitizes PODs & Saves 72+ Hours Monthly with ClickPost

ClickPost has streamlined our B2B logistics with instant POD access, better visibility, and timely appointment adherence. The time savings and process efficiency we’ve achieved are invaluable. Our teams can now focus on growth, not firefighting. - Rahul Kumar, Director of Operations, Kapiva

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Introduction

Kapiva’s growing B2B business required handling PO-based and non-PO orders, complex appointment scheduling, and strict SLA adherence for delivery. However, manual processes around order processing, appointment coordination, and Proof of Delivery (POD) collection were slowing down operations and impacting efficiency.

The central logistics team spent 72+ hours every month chasing transporters for PODs, while appointment deliveries often risked delays due to manual follow-ups.

Kapiva turned to ClickPost to simplify and digitize its B2B logistics.

The Push for Digitization

Scaling B2B logistics across 5 warehouses and 3 sales channels created major operational bottlenecks:

Time-Consuming POD Collection: 72+ hours per month wasted collating PODs from multiple transporters, delaying payments and reconciliation.
Missed Appointment Deliveries: Manual coordination led to missed slots and frequent SLA breaches.
Fragmented Visibility: No real-time updates from local transporters → blind spots in ground-level ops.
Payment Cycle Delays: Reconciliation was held up by missing PODs, extending payment cycles by 3+ days.

Building a Smarter Flow

Kapiva partnered with ClickPost to digitize and automate critical workflows:

Automated POD Collection: PODs instantly available on ClickPost, eliminating manual collation.
Appointment Reminders: Automated alerts improved adherence and reduced missed slots.
Saarthi App for non-API Transporters: 90%+ of local transporters onboarded within 1 month, enabling real-time updates and digital POD sharing.
File Upload Order Tracking: Seamless order visibility across warehouses and sales channels.

Metric	Before ClickPost	After ClickPost
POD Collection	72 hrs/month (manual)	Instant → ~75 hrs saved every month (900+ hrs annually)
SLA Adherence	Frequent breaches (missed slots)	+15% improvement (from ~75% → 90%+)
Appointment Deliveries	Manual follow-ups, missed slots	Automated reminders → higher adherence
Transporter Visibility	Manual updates, fragmented	90%+ onboarded to Saarthi App → real-time
Payment Cycles	Delayed by 3+ days	On-time → faster by 3 days

Kapiva’s journey with ClickPost shows how digitizing POD management and appointment scheduling unlocks massive efficiency. By saving 72+ hours monthly, improving SLA adherence, and bringing real-time visibility across transporters, Kapiva has transformed its B2B logistics into a scalable, growth-ready operation.

Ready to simplify your B2B logistics? Book a demo

About the Brand

Kapiva is on a mission to make healthy living easy and accessible. Rooted in India’s rich Ayurvedic heritage, Kapiva combines timeless traditions with modern technology to deliver authentic products that naturally enhance lifestyle and well-being.

Industry: Health & Wellness (Ayurvedic Consumer Products)

Warehouses: 5 Regional B2B Warehouses (3PL Managed)

B2B Channels: GT, MT, MP (North India as largest contributor)

Solutions Used: POD Management | Appointment Scheduling | Saarthi App | Visibility | Order Creation