Kapiva Digitizes PODs & Saves 72+ Hours Monthly with ClickPost

Introduction

Kapiva’s growing B2B business required handling PO-based and non-PO orders, complex appointment scheduling, and strict SLA adherence for delivery. However, manual processes around order processing, appointment coordination, and Proof of Delivery (POD) collection were slowing down operations and impacting efficiency.

The central logistics team spent 72+ hours every month chasing transporters for PODs, while appointment deliveries often risked delays due to manual follow-ups.

Kapiva turned to ClickPost to simplify and digitize its B2B logistics.

The Push for Digitization

Scaling B2B logistics across 5 warehouses and 3 sales channels created major operational bottlenecks:

• Time-Consuming POD Collection: 72+ hours per month wasted collating PODs from multiple transporters, delaying payments and reconciliation.
• Missed Appointment Deliveries: Manual coordination led to missed slots and frequent SLA breaches.
• Fragmented Visibility: No real-time updates from local transporters → blind spots in ground-level ops.
• Payment Cycle Delays: Reconciliation was held up by missing PODs, extending payment cycles by 3+ days.

“Before ClickPost, our POD collection alone consumed 72 hours monthly. It slowed down payment cycles and kept our teams busy with manual follow-ups.” — Kapiva Central Logistics Team

Building a Smarter Flow

Kapiva partnered with ClickPost to digitize and automate critical workflows:

• Automated POD Collection: PODs instantly available on ClickPost, eliminating manual collation.
• Appointment Reminders: Automated alerts improved adherence and reduced missed slots.
• Saarthi App for non-API Transporters: 90%+ of local transporters onboarded within 1 month, enabling real-time updates and digital POD sharing.
• File Upload Order Tracking: Seamless order visibility across warehouses and sales channels.

“With ClickPost, PODs are just a click away. We no longer chase multiple transporters or lose valuable hours every month.” — Kapiva Logistics Team

Kapiva’s journey with ClickPost shows how digitizing POD management and appointment scheduling unlocks massive efficiency. By saving 72+ hours monthly, improving SLA adherence, and bringing real-time visibility across transporters, Kapiva has transformed its B2B logistics into a scalable, growth-ready operation.

Testimonial

“ClickPost has streamlined our B2B logistics with instant POD access, better visibility, and timely appointment adherence. The time savings and process efficiency we’ve achieved are invaluable. Our teams can now focus on growth, not firefighting.” - Rahul Kumar, Director of Operations, Kapiva 

Ready to simplify your B2B logistics? Book a demo