Wahana API Integration and Tracking with ClickPost

ClickPost enhances the post-purchase engagement for Wahana’s customers with proactive milestone-based updates sent via multiple channels—SMS, WhatsApp, Email, and IVRS. In addition to real-time updates on its branded tracking portal, ClickPost’s new LLM-powered emails ensure hyper-personalized customer communications while its prebuilt templates can be used to trigger 50+ shipping/returns related events.

ClickPost monitors the shipment journey in real-time, tracking Estimated Delivery Dates (EDD) and SLA adherence. When exceptions like delays or undelivered Wahana shipments occur, it automatically alerts both the retailer and the customer. Its automated NDR (Non-Delivery Report) management suite also sends issue-specific notifications to customers—collecting feedback such as updated contact details or availability, and relays that information to Wahana to enable a faster reattempt.

ClickPost provides a unified dashboard to track shipments across 550+ carriers, including Wahana, enabling easy status consolidation in one place. Its automated status standardization converts varied carrier updates into clear first-mile, in-transit, and last-mile stages. This allows businesses to monitor on-time delivery performance and compare carrier efficiency. Additionally, ClickPost enables proactive tracking of failed, delayed, or lost shipments with hub-level granularity—helping reduce Return-to-Origin (RTO) rates and Turnaround Time (TAT).

Founded in 1998, Wahana Express has built a strong presence in Indonesia with its affordable and reliable delivery services. Today, it operates over 53 branch offices, supported by 2,500+ staff and 3,500+ agent partners handling shipments and pickups. In 2012, Wahana expanded internationally by opening a branch in Singapore and launching cross-border services with a standard delivery timeline of seven days. Guided by its three core values—Economical, Fast, and Friendly—it caters to both personal and eCommerce delivery needs with a range of options. Its services include next-day delivery to Sumatra and Java, cost-effective regular parcel delivery for packages under 1 kg, and cargo solutions for heavy shipments (10 kg and above) across Sumatra, Java, and Bali. Wahana also supports global shipping to over 200 countries. For added value, Wahana offers W-Vouchers for delivery discounts, W-Points earned via the Sahabat Wahana app, and W-Shipping (W-Ongkir) balances—all designed to reward customer loyalty. These can be used toward future deliveries or refunded if a parcel is canceled before drop-off.