ECMS API Integration & Tracking with ClickPost

Send automated and personalized tracking alerts to customers via WhatsApp, email, etc., and lower returns-related escalations by 71%.

ecms-integrations

Trusted by 450+ global brands

ecms-clickpost

Benefits of Connecting with ECMS through ClickPost

Leverage the extensive logistics network of ECMS, coupled with ClickPost’s logistics intelligence. 

 

  • Set up smart nudges that turn 54% of all your return requests into exchanges and improve your bottomline. 
  • Offer branded post-purchase solutions and lower your shipments delays by 20%. 
  • Take control of a smart NDR management system and bring your RTO rates down by 30%.

Check the integration library

Partner ID Order Creation Cancellation Tracking via Polling Tracking via Webhook Proof of Delivery (POD) Non Delivery Report (NDR) Create Pickup Request AWB Generation Flow Label Generation Country
ECMS
ECMS
Clickpost Generated India

How to Track ECMS Packages?

Track ECMS Packages with the ClickPost Tracking Page

  • Find your ECMS-based tracking number. 
  • Head over to ClickPost’s official tracking page. 
  • Enter your tracking number. 
  • Hit “Track” to fetch all location details.

Track ECMS Packages on the Official Page

  • Go to the tracking tool at the homepage of ECMS.
  • Type in the tracking numbers of all orders desired.
  • Click “Track.”
  • View all your tracking details. 

List of ECMS APIs

API Description
Manifestation and Label Generation API Effortlessly generate ECMS shipping labels while automating the entire order manifestation process.
Track Shipment API Get real-time tracking data and display it to customers on branded tracking pages.
Cancellation API Need to halt a shipment after a customer places an order? Use this API to quickly cancel it.
EDD API Use product pages as a way of displaying accurate delivery date estimates with ECMS.
NDR Action Update Lower your RTO rates by taking immediate action using a holistic dashboard.
Return Webhooks Get ECMS-integrated webhooks to instantly begin a return order.
API & Description
Manifestation and Label Generation API
Effortlessly generate ECMS shipping labels while automating the entire order manifestation process.
Track Shipment API
Get real-time tracking data and display it to customers on branded tracking pages.
Cancellation API
Need to halt a shipment after a customer places an order? Use this API to quickly cancel it.
EDD API
Use product pages as a way of displaying accurate delivery date estimates with ECMS.
NDR Action Update
Lower your RTO rates by taking immediate action using a holistic dashboard.
Return Webhooks
Get ECMS-integrated webhooks to instantly begin a return order.

Frequently asked questions

Everything you need to know about ClickPost’s Carriers Integration

How does ClickPost handle delivery exceptions for ECMS shipments, like missed or delayed deliveries?

For all delivery exceptions, ClickPost follows a step-by-step protocol that involves: 1. Categorizing different shipments exceptions like delayed and failed deliveries. 2. Notifying your customers using automated workflows regarding the situation. 3. Helping you connect with your carrier to resolve any issue before escalations.

Which features in ClickPost allow businesses to track milestones and key delivery updates for ECMS shipments?

ClickPost’s tracking features enable you and your customers to easily track delivery milestones and get personalized notifications regarding the same.

For businesses using ECMS, how can ClickPost improve delivery transparency and customer communication?

If you’re currently using ECMS then connecting it to ClickPost gives you access to various features. Using real-time tracking displayed on branded pages, you can improve delivery transparency. Estimated delivery dates on product pages further helps customers make better buying decisions. With ClickPost’s automated workflows, you can also notify customers via multiple communication channels with zero manual effort.

What advantages does ClickPost provide for businesses handling large volumes of ECMS shipments?

For businesses using ECMS for freight and bulk orders, ClickPost can provide bulk label printing, real-time tracking and performance analytics. The latter helps you determine how well ECMS is performing for your shipments.

What is ECMS?

Formed in 2013, ECMS is a logistics company that fulfills shipments for 50+ industries. It is currently headquartered in California, USA and spans its service to various regions, such as Asia and Europe. In total, it services 85+ countries worldwide and delivers more than 50 million parcels each year. With a team of 1200+ employees all over the world, ECMS provides a variety of shipping services like small package shipping and freight forwarding. For express shipping, ECMS offers a software module called Athena where you can view all your orders. It also hosts a returns management solution to make the entire process easier for your customers. When it comes to larger shipments, ECMS enables you to deliver via multimodal routes, such as air and sea freight. If needed, online stores can also leverage its customs clearance and door-to-door (pickup and drop) services.In addition to shipping, the platform offers global storage with warehouses in different locations, such as the USA, UK, and China. Overall, ECMS’s contract logistics capabilities let you use it as a holistic shipping platform.

Streamline your shipping experience with ClickPost

image (3)-3