ACS Courier API Integration and Tracking with ClickPost

Yes. ClickPost’s robust exception handling system allows businesses to monitor and resolve delivery issues with ACS Courier, including missed, delayed, or failed deliveries. The platform automatically captures exception statuses and notifies both the retailer and the customer in real time. It supports automated issue-specific notification workflows to capture customer feedback and schedule delivery reattempts with the carrier. It also triggers post-delivery surveys to collect customer experience.

Absolutely. ClickPost integrates with 500+ domestic and international carriers, including ACS Courier. It consolidates tracking updates from all carriers into a single dashboard, offering uniform tracking status codes across partners. This enables businesses to manage all shipments—regardless of the carrier—through one centralized interface, with visibility into delivered orders, delays, exceptions, and warehouse-level issues.

Though ClickPost classifies the tracking details into 40 status codes, it prominently features 6 milestones for customer notifications and branded tracking. This encompasses the entire first mile to last mile journey. The milestones are: shipment creation, pickup scheduled, in-transit, out for delivery, delivered, and exception handling.

ACS Courier is a leading parcel delivery company in Greece operational since 1981. The company is a subsidiary of the Quest group, handles over 50 million shipments annually. It holds the post of largest independent courier network with 750 service points spread across Cyprus, Albania, and Bulgaria, in addition to Greece. With a widespread reach of 15,500 locations domestically, ACS Courier offers express next-day door-to-door and point-to-point delivery services. Additional services include delivery within 2 hours, deliveries on Saturday and holidays, packaging materials, and signature upon request. ACS Courier provides dedicated logistics support to businesses with infrastructure: 10 sorting centres, 2000+ delivery vehicles, automatic shipment sorting system, and Track and Trace system. Its smartpoint locker system is ideal for retailers to install at their stores and facilitate customer pickups, which is operational 24/7 and cost of installation is covered by the company. Besides these, it also covers COD payment.The logistics company streamlines cross-border shipping across Europe and other world zones at economical prices. It operates daily transportation across its branch network with 80 transport routes spanning air, road, and ocean logistics. It handles shipments weighing 1 to 40 kgs, offers customs support, and insurance coverage up to $85,000.