Jocom API Integration and Tracking with ClickPost

Absolutely. ClickPost uses both webhook and API integrations to fetch real-time tracking updates from Jocom. It displays this data on a centralized dashboard and enables merchants to configure delivery alerts for 50+ events across channels like SMS, WhatsApp, email, and IVRS.

Consolidating Jocom’s tracking data with other carriers on ClickPost gives retailers a single, real-time view of all shipments—regardless of carrier. With standardized status formats, centralized tracking, and automated exception reports (e.g. delays, stuck shipments, or lost parcels), your operations teams can identify issues faster, act proactively, and ensure smoother delivery performance across the board.

Yes. ClickPost performs a granular analysis of Jocom’s shipment performance, examining its on-time delivery track, SLA adherence and breach record, in-transit consistency, and RTO record. Apart from these, it generates 50 other insights on shipping costs, revenue earned on each shipment, carrier-wise NPS details, returns and exchange reports, and notification insights.

Jocom is Malaysia’s first mobile commerce (m-commerce) platform that allows customers to order and receive everyday essentials and groceries online. It has become a popular destination for local and international vendors to list their products with flexible pricing. Jocom currently delivers across the Klang Valley region and offers over 15,000 items for home delivery.Customers can place orders through Jocom’s mobile app, available on both iOS and Android. Apart from standard delivery timelines, most orders arrive within 24 hours of order placement. Deliveries are made Monday through Saturday, between 9 AM and 7 PM. Shipping is charged at a flat rate of approximately $2.Jocom enables vendors to independently manage product listings and issue refunds or replacements in case of defective items. It also offers customers the convenience to track their orders using the tracking tool on its homepage.