Parcel2Go API Integration and Tracking with ClickPost

ClickPost’s push and pull APIs retrieve tracking information periodically from Parcel2Go and display it in a standardized format on a unified portal so businesses can stay updated with each step of the delivery journey. During the process, if it detects any delays or exceptions (for example, if a parcel remains in the “In Transit” state for an unusually long period of time), it automatically shows that data to the portal and triggers notifications to shoppers.

Yes! ClickPost automates tracking and customer notifications for Parcel2Go deliveries. After fetching tracking information from Parcel2Go’s system, ClickPost standardizes that data and displays it in both the merchant’s portal and the customer-facing tracking portal. This eliminates the need for manual intervention to fetch delivery information. The customer-facing tracking portal can be configured with brand details, customers’ preferred languages, and intelligent product recommendations. At the same time, ClickPost sends on-time custom delivery notifications to shoppers across various channels, including SMS, email, and WhatsApp.

Absolutely! ClickPost continuously monitors a shipment’s journey from start to finish. In case any delays or exceptions happen, it automatically detects and updates the same. For exception management. ClickPost’s NDR management API instantly updates Parcel2Go’s databases with the latest NDR reports. After that, it segregates them into issue-specific buckets and initiates customer engagement workflows to fetch customer responses. These responses are then relayed back to the carrier partner for reattempts. To make the customer engagement workflow more efficient and automate the process, ClickPost has introduced its delivery exceptions manager, Parth. Plus, it offers detailed analytics on delivery exceptions to reduce future issues.

Founded in 2001, Parcel2Go is an online parcel delivery comparison and booking platform. The main goal of this UK-based company is to help businesses and individuals access the most affordable and reliable delivery services, as per their budget and business needs. Typically, Parcel2Go provides a user-friendly interface where merchants can find the cheapest courier quotes across leading carriers, like DPD, Royal Mail, Evri, and more. As a result, they can safely send parcels across the UK and 180 countries worldwide at a cost-effective rate. Though Parcel2Go’s main USP is to offer the cheapest rate, its values extend beyond just cost savings. It also offers a range of delivery options and solutions, such as drop-off services, collection services, same-day delivery, next-day delivery, heavy parcel delivery, weekend delivery, pallet delivery, special delivery, and more. As of now, it has 250,000 parcel drop-off points that ensure efficient delivery services. Parcel2Go PrePay is a payment feature offered by this company through which businesses can preload funds for faster booking. It also offers a dedicated software solution named Send Smart that allows e-commerce businesses to connect their sales channels with the Parcel2Go account for seamless order importing and shipping.