PostaPlus API Integration and Tracking with ClickPost

Yes! Enterprises can offer a branded tracking portal to shoppers and send them on-time custom delivery alerts. They can customize the tracking page and delivery notifications with brand details and customers' preferred languages.

ClickPost manages status updates for PostaPlus through its tracking APIs and webhooks. Throughout the journey, it captures delivery statuses and pushes them to businesses’ systems and customer-facing platforms. To manage delivery exceptions, ClickPost uses its NDR management API that instantly syncs the carrier databases with the newest NDR updates. ClickPost then categorizes these NDR issues into issue-specific budgets and accordingly fetches customer responses on failed deliveries to help agents make the next attempt. ClickPost has also launched an AI delivery exception management agent called Parth to make the customer communication more seamless.

Absolutely! Businesses can monitor PostaPlus’ delivery performance directly in their dashboard. It offers detailed performance metrics on the carrier performance, such as OFD reports, RTO reports, lost/damaged reports, delivery experience reports, etc. In fact, ClickPost sends daily reports to the registered email IDs of the merchants.

PostaPlus made its mark in the logistics market in 2005 as a simple domestic carrier company. Gradually, it turned into a seasoned global logistics company, expanding its core services. Now, it aims to be the most customer-supportive logistics company available in the industry. As of now, it has established its operational offices in more than 8 countries, including Jordan, China, Egypt, North America, and more. In step with its expansion, PostaPlus has widened its service offerings to fulfill diverse business requirements. Its services include pick-and-pack, freight forwarding, reliable domestic service, e-commerce solutions, warehousing, customs clearance, and so on. Posta Move, introduced by PostaPlus, is a specialized solution that offers smooth packing and relocation services for both residential and commercial clients. MyBox is another convenient service offered by PostaPlus. It makes online global shopping more accessible and easier for customers across the Middle East and beyond. Typically, when you register for the MyBox service, you’ll be provided with personal shipping addresses in key countries. These addresses enable you to shop from any international store, even if it is not serviceable in your home country. To support e-commerce businesses in their growth, PostaPlus has forged partnerships with KOOOT.com, Souq.com, AzamPesa, and more.