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DPD API Integration and Tracking with ClickPost

Improve customer NPS by 45% with automated customer alerts across the journey.

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Benefits of Connecting DPD with ClickPost

Integrate DPD through ClickPost to take your shipping operations to the next level. 

  • Reduce RTO rate by 40% with smart carrier allocation. 
  • Improve customer satisfaction with an 80% decrease in WISMO queries. 
  • Convert 40% returns into exchanges with hyper-personalized nudges.

Check the integration library

Partner ID Order Creation Cancellation Tracking via Polling Tracking via Webhook Proof of Delivery (POD) Non Delivery Report (NDR) Create Pickup Request AWB Generation Flow Label Generation Country
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DPD
Clickpost Generated India

How to Track DPD Packages?

Track DPD Packages with the ClickPost Tracking Page

  • Get the tracking IDs issued by DPD. 

  • Open ClickPost’s tracking portal. 

  • Enter the tracking IDs in the designated field. 

  • Click on the “Track” button to see the latest updates.

Track DPD Packages with the official Page

  • Open the official tracking site of DPD. 

  • Enter the 14-digit parcel number or reference number in the designated field. 

  • Click on the “>” button. 

  • The real-time shipment statuses will be updated shortly.

List of DPD APIs

API Description
Manifestation and Label Generation API Drive quicker order dispatches with automated label and AWB generation.
Track Shipment API Track the end-to-end shipment journey on a centralized dashboard.
Cancellation API Support on-the-spot cancellations with this API.
EDD API Show accurate dates of deliveries to improve customers’ shopping experience.
NDR Action Update Sync new NDRs with the carrier’s databases to prevent RTOs.
Return Webhooks Automate tracking of returns and refunds with DPD-integrated webhooks.
API & Description
Manifestation and Label Generation API
Drive quicker order dispatches with automated label and AWB generation.
Track Shipment API
Track the end-to-end shipment journey on a centralized dashboard.
Cancellation API
Support on-the-spot cancellations with this API.
EDD API
Show accurate dates of deliveries to improve customers’ shopping experience.
NDR Action Update
Sync new NDRs with the carrier’s databases to prevent RTOs.
Return Webhooks
Automate tracking of returns and refunds with DPD-integrated webhooks.

Frequently asked questions

Everything you need to know about ClickPost’s Carriers Integration

How can ClickPost integrate with DPD's API to enable smooth tracking of shipments?

ClickPost connects with DPD’s API through a universal API framework. With a simple configuration update, merchants can go live with DPD for order creation, tracking, shipment management, and returns management. Once integrated, ClickPost’s tracking APIs communicate with DPD’s system to fetch shipment data. ClickPost also offers in-depth API documentation to facilitate easy integration.

Can ClickPost automatically synchronize status updates for shipments from DPD?

Yes! ClickPost can automatically synchronize status updates for shipments from DPD. ClickPost’s tracking APIs periodically pull real-time shipment information from DPD’s API endpoint and map it in a standardized format. ClickPost then displays the information in the tracking dashboard and customer-facing portal. If merchants configure webhooks on ClickPost’s portal, it will automatically push the live tracking updates to the merchant’s system as soon as a package hits a milestone. At the same time, ClickPost will also send real-time updates to shoppers to keep them informed throughout the journey.

Does ClickPost support multi-carrier tracking that includes DPD deliveries?

Yes. ClickPost supports multi-carrier tracking that includes DPD deliveries. Typically, ClickPost’s platform is designed to support 500+ carrier partners, along with DPD. Thus, merchants can manage and track DPD deliveries along with other carrier partners on a unified portal. ClickPost’s tracking APIs fetch tracking information from each carrier and show it on a centralized dashboard. This eliminates the need for managing each carrier separately.

How does ClickPost handle issues like delivery delays or exceptions from DPD?

ClickPost monitors the end-to-end shipment journey for each parcel. In case it detects any delays (if a shipment stays stuck in transit for a longer period), it triggers alerts to merchants and customers and shows the same on the dashboards. Now, in case of delivery exceptions, ClickPost’s NDR management API syncs the carrier’s databases with real-time NDR reports. It then automates the customer engagement workflow and the feedback loop through Parth, its AI delivery exceptions manager. That information is sent back to the delivery agents so they can make the next attempts.

What is DPD?

DPD, a part of Geopost, is one of the leading players in the European and global shipping industry. This logistics company is known for its expansive delivery network and advanced shipping solutions. DPD operates in 50+ countries worldwide and has a track record of delivering 8 million shipments each day. DPD’s services have been specially designed with diverse delivery needs in mind. For example, the DPD Classic is a perfect choice for businesses looking for cost-effective delivery services. With this solution, merchants can deliver parcels within 4 business days across Europe and 2 days within Slovakia. On the other hand, its express delivery solution offers guaranteed next-day delivery of parcels in Slovakia. Besides, DPD delivers to 37 European countries and has established a network of 6,000 pickup parcel shops in the region. DPD has also come up with special e-commerce solutions to ensure efficient operations from checkout to delivery. At the same time, it also takes care of returns management for both domestic and international shipments. MyDPD, a digital platform offered by DPD, has been launched to help businesses manage shipments on the go.

Streamline your shipping experience with ClickPost

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