DPD API Integration and Tracking with ClickPost

Yes! ClickPost can automatically synchronize status updates for shipments from DPD. ClickPost’s tracking APIs periodically pull real-time shipment information from DPD’s API endpoint and map it in a standardized format. ClickPost then displays the information in the tracking dashboard and customer-facing portal. If merchants configure webhooks on ClickPost’s portal, it will automatically push the live tracking updates to the merchant’s system as soon as a package hits a milestone. At the same time, ClickPost will also send real-time updates to shoppers to keep them informed throughout the journey.

Yes. ClickPost supports multi-carrier tracking that includes DPD deliveries. Typically, ClickPost’s platform is designed to support 500+ carrier partners, along with DPD. Thus, merchants can manage and track DPD deliveries along with other carrier partners on a unified portal. ClickPost’s tracking APIs fetch tracking information from each carrier and show it on a centralized dashboard. This eliminates the need for managing each carrier separately.

ClickPost monitors the end-to-end shipment journey for each parcel. In case it detects any delays (if a shipment stays stuck in transit for a longer period), it triggers alerts to merchants and customers and shows the same on the dashboards. Now, in case of delivery exceptions, ClickPost’s NDR management API syncs the carrier’s databases with real-time NDR reports. It then automates the customer engagement workflow and the feedback loop through Parth, its AI delivery exceptions manager. That information is sent back to the delivery agents so they can make the next attempts.

DPD, a part of Geopost, is one of the leading players in the European and global shipping industry. This logistics company is known for its expansive delivery network and advanced shipping solutions. DPD operates in 50+ countries worldwide and has a track record of delivering 8 million shipments each day. DPD’s services have been specially designed with diverse delivery needs in mind. For example, the DPD Classic is a perfect choice for businesses looking for cost-effective delivery services. With this solution, merchants can deliver parcels within 4 business days across Europe and 2 days within Slovakia. On the other hand, its express delivery solution offers guaranteed next-day delivery of parcels in Slovakia. Besides, DPD delivers to 37 European countries and has established a network of 6,000 pickup parcel shops in the region. DPD has also come up with special e-commerce solutions to ensure efficient operations from checkout to delivery. At the same time, it also takes care of returns management for both domestic and international shipments. MyDPD, a digital platform offered by DPD, has been launched to help businesses manage shipments on the go.